Stone Mountain Volkswagen
Snellville, GA
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Friendly and knowledgable We had a positive buying experience here. Staff are knowledgable about their products and worked within out budget. They made the process fairly stres We had a positive buying experience here. Staff are knowledgable about their products and worked within out budget. They made the process fairly stress free and gave us time to make and educated decision. More
Very satisfied customer I worked with Phillip Franco and got my first vehicle ?.My friend and I have been to a lot of dealerships and talked to many sales people but honestly I worked with Phillip Franco and got my first vehicle ?.My friend and I have been to a lot of dealerships and talked to many sales people but honestly this was the best place with best team. We drove down from Dunwoody, Atlanta but we felt it was worth the time. We are highly pleased working with Phillip as he is very attentive, friendly and knowledgeable and he is thorough with his follow ups. He really put us at ease, allowing us time to talk through our decision without pressure.Don't forget Kurt Mechling in finance, he broke everything down so I understood it. With my experience, I can with confidence tell buying the vehicle is both transparent and honest from them. I would definitely recommend this dealership to others and our salesperson, Phillip Franco. I will conclude by thanking entire team for making such a wonderful experience and wish them all the best. More
No pressure and easy to work with. Made my first car purchase at this dealership. Jean, Linda, Rob, and Rick were all really nice! They made the experience easy and exciting! If you Made my first car purchase at this dealership. Jean, Linda, Rob, and Rick were all really nice! They made the experience easy and exciting! If you are looking for a Volkswagen, I highly recommend visiting this dealership. More
Only dealership that i came across which has got values Sales person Philip is a gentleman. He knows how to respect others. He understands his customers view point and will guide them when needed. He is ver Sales person Philip is a gentleman. He knows how to respect others. He understands his customers view point and will guide them when needed. He is very knowledgeable and makes the car buying experience a piece of cake for his customers. He does not fake anything, he does not force anything onto customers. Overall they are very positive minded people and know how to value their customers time as well as money. Great dealership and will buy my next car here very soon !!!!! More
Nice place I finished very happy with Atencion of Mohammad tamimi,I think that is very professional I'll recommends to other peoples to see him when they'll want I finished very happy with Atencion of Mohammad tamimi,I think that is very professional I'll recommends to other peoples to see him when they'll want to buy a car,in conclusion you company has a god team. More
single best auto dealership i've been to i've been hunting for a new golf for a while - and by far mohammed tamimi and kurt mechling in finance made my trip to stone mountain vw the single be i've been hunting for a new golf for a while - and by far mohammed tamimi and kurt mechling in finance made my trip to stone mountain vw the single best experience i've had at a car dealership. mohammad was extremely friendly, knowledgeable, and worked hard to get me the best deal he could. i had a great time and ended up driving off the lot with a new car that i love - so definitely ask for mohammad! More
Buyer Beware My customer service experience was atrocious. This is a dealership that doesn’t care about it customers once they drive off the lot. After attempti My customer service experience was atrocious. This is a dealership that doesn’t care about it customers once they drive off the lot. After attempting to sell me a second key at full cost in violation of the pre-certification, Stone Mountain Volkswagen assured me I would be sent a working key free of charge. A week later I received a non-programmed key that I was charged over $100 to program. I contacted VW of America and was told that I would be reimbursed. Weeks later, I have been assured by several Volkswagen representatives that “a check has already been cut” several times and given various explanations for why, weeks after I was initially contacted, I have not received any check. I would never do business with such an unprofessional, shortsighted organization again More
best car buying experience yet My experience was great! After seeing the prices on the windows of the cars, i was skeptical that I would be able to purchase one. But with the help o My experience was great! After seeing the prices on the windows of the cars, i was skeptical that I would be able to purchase one. But with the help of my sales person(Tamimi) that became untrue. He did everything in his power to ensure that I would drive off in a certified vw and I did. I was very happy that he worked wit me and boosted my car buying confidence and now I'm a proud owner of a certified vw jetta! More
The Friendly Service I have been working with Jean Fenelon since 2013 and will not work with anyone other them him. I was in the market to trade and upgrade to a newer mo I have been working with Jean Fenelon since 2013 and will not work with anyone other them him. I was in the market to trade and upgrade to a newer model Volkswagen, but things didn’t go as planned but when the time is right I will be back at Stone Mountain Volkswagen to work with no one other then Jean Fenelon, he is the most patient and friendliest and knowledgeable person I know when it comes to makes and models of cars and I definitely need those qualities when I am making a car purchase. Kudos to him and all the Volkswagen team members! As Arnold Schwarzenegger says “I’ll be Back”! More
Very Pleased I honestly can't say enough good things about my experience with Jean. He immediately put me at ease, and made what could have been a stressful car bu I honestly can't say enough good things about my experience with Jean. He immediately put me at ease, and made what could have been a stressful car buying experience not only pleasant but enjoyable. He has gone above and beyond to ensure that I am satisfied with my new Jetta. From the moment I met Jean he has conducted himself with integrity, solution oriented salesmanship, and an overall positive demeanor that is refreshing. This experience has not only solidified my personal business for years to come, but has also ensured my personal recommendation to anyone I know in the market. More