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Stone Mountain Volkswagen
Snellville, GA
2,157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 08, 2020
Miguel was extremely nice and great to work with. This was this best car purchasing experience I’ve ever had. Keep up the great work was this best car purchasing experience I’ve ever had. Keep up the great work More
by RDEATON0961
Verified CustomerEmployees Worked With
Kurt Mechling, Miguel Lucero
March 07, 2020
Used Cars are Not Properly inspected I purchased a low mileage "Like new" 2017 Jeep Wrangler from Stone Mountain Volkswagen on 1-Mar 2020. On 2-Mar 2020 (about 10 hours later) I had a ch I purchased a low mileage "Like new" 2017 Jeep Wrangler from Stone Mountain Volkswagen on 1-Mar 2020. On 2-Mar 2020 (about 10 hours later) I had a check engine light. Assuming it was something minor, I checked the vehicle into my local Jeep dealership service center to be evaluated. They informed me later that day that they were thankful I brought the car in because there was a warped cylinder head. I immediately began attempts to speak to a member of the management staff at Stone Mountain in an effort to return the vehicle by leaving messages and contacting my salesman and finance representative. I finally received a call back on 5-Mar 2020 from a member of the management staff who stated essentially the deal has been processed and this is no longer their issue. I reported the issue to the salesman approximately 10 hours after the deal closed. I am not implying that they knew of the defect, but I am implying that they are not working in the best interest of their community. More
by wilton.bowman
Employees Worked With
Joseph Park, Carlos Miranda, Miguel Lucero
March 06, 2020
EXCEPTIONAL SALES AND SERVICE @ STONE MOUNTAIN V W The entire experience with Stone Mountain Volkswagon has been truly exceptional from buying with the wonderful sales consultant, (Lori Smith) to The entire experience with Stone Mountain Volkswagon has been truly exceptional from buying with the wonderful sales consultant, (Lori Smith) to the great service received by my recent service advisor, ("Rachael") and the entire Stone Mountain V W "TEAM" @ their state of the art facility! Thank you Stone Mountain V W and best wishes for many years of continued success, goodwill and good fortune! Respectfully: Alton K. Edwards More
by Alton K. Edwards
Employees Worked With
"Rachael", (service), Lori Smith
March 01, 2020
Alex quoted me a price over the phone. Spent less than 2 hours at the dealership & drove away with my new Passat. Top of the line dealership. hours at the dealership & drove away with my new Passat. Top of the line dealership. More
by PLGAR
Employees Worked With
Alex Garrado - Great Service , Kurt Mechling, Carlos Miranda
February 26, 2020
Carlos was an excellent sales rep and I could not be happier with my purchase. He also helped me make a better choice and the fact that he spoke Spanish made me feel comfortable. happier with my purchase. He also helped me make a better choice and the fact that he spoke Spanish made me feel comfortable. More
by ISAACVILLA91
Employees Worked With
Carlos Miranda
February 24, 2020
Enjoyed working with Shelby I requested a female sales rep to work with (had a difficult experience at this dealership on my previous lease & did not want to use the same sales a I requested a female sales rep to work with (had a difficult experience at this dealership on my previous lease & did not want to use the same sales associate). Shelby was referred to me & I very much enjoyed working with her. She made everything quick and easy, which is exactly what I wanted. I was in & out with a new car in under 2 hours. More
by jenn wood
Employees Worked With
Shelby Krug
February 19, 2020
Stone Mountain provided excellent service. They didn’t pressure me to buy something I didn’t want. I came from out of state to this dealer and everything was taken care of when I arrived so they got me in pressure me to buy something I didn’t want. I came from out of state to this dealer and everything was taken care of when I arrived so they got me in and out in under 2 hours with a test drive and full overview of vehicle features. Would definitely buy another vehicle from Stone Mountain. Carlos was my sales guy and he was great to work with! More
by Tyler Boone
Employees Worked With
Kurt Mechling, Carlos Miranda
February 13, 2020
This is my first Volkswagen car. Mr. Hong provided us with fast and accurate information on our new car purchase and did our best to meet our needs. with fast and accurate information on our new car purchase and did our best to meet our needs. More
by Jane Park
Employees Worked With
Sung Hong
February 13, 2020
If I could use 0 stars I would I WILL NEVER refer you all to anyone I bought a car in Nov and In February the battery went dead and began to leak and then when I can to speak with you all you all said that I to anyone I bought a car in Nov and In February the battery went dead and began to leak and then when I can to speak with you all you all said that I would have to pay to get a diagnosis and for the battery no one looked anything up no one called to confirm anything or nothing then later on after I waited there for 3 hours and they changed the battery he told me that he found out I did have a warranty and I won’t have to pay and he would like to give me a curtesy wash which was fine until it took another out for the wash so I just told him during me my car because it was now 1:30 and I got there at 9:00 NEVER AGAIN !!! I will stay as far away from y’all as I can !!!! More
by tatedenarius
Employees Worked With
Everyone Behind The Counter WHERE ALLL RUDE!!!, Sam Barry, Stevie Hall, Brian Holland, Randolph Charles, Lenny Knap, Christopher Anderson
February 11, 2020
This entire process was incredible, Steph our CSR made it great and painless. This should be the model all service platforms should use/have TOP-NOTCH great and painless. This should be the model all service platforms should use/have TOP-NOTCH More
by DREWCALDERON601
Employees Worked With
Steph
