
Stone Mountain Volkswagen
Snellville, GA
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Great service Made appointment online. Took my info right away when I arrived. Kept the car overnight and got it back the next afternoon. Had the upper engine seal Made appointment online. Took my info right away when I arrived. Kept the car overnight and got it back the next afternoon. Had the upper engine seal replaced and the drive belt replaced. More
Everyone at dealer went out of their way to accommodate me Sung and the team were awesome and helped me track down the exact vehicle I was looking for, transporting it to the dealer for me to pick up same day. Sung and the team were awesome and helped me track down the exact vehicle I was looking for, transporting it to the dealer for me to pick up same day. I left feeling more confident in my purchase than I was with other vehicles at other dealerships. More
Thanks Sam . It is always good to see and speak with you. Wishing you a great New Year! We still love our car thank you . It is always good to see and speak with you. Wishing you a great New Year! We still love our car thank you More
Recall VW said the recall would take one hour, however, it took three hours and the service writer said he would mail me the copy of my work order, which i VW said the recall would take one hour, however, it took three hours and the service writer said he would mail me the copy of my work order, which i still haven't received yet. Poor service because i had to ask why it's taking so long to simply update the ECM. More
Horrible experience I went to my oil change and spent 2 hours and 45 minutes. Even the car was ready sitting on the parking lot for 45 minutes they didn’t bother to call I went to my oil change and spent 2 hours and 45 minutes. Even the car was ready sitting on the parking lot for 45 minutes they didn’t bother to call me to let me know that the car was ready until I waked to the counter and reminded them they forgot me. Even the mechanic was surprised and told the customer service I gave you paperwork long time ago. I don’t understand why this dealership have bad service or they treat certain people with less respect and service. How we trust you with major maintenance if you aren’t satisfied miner maintenance. More
Stone Mountain VW recently emailed me about promotions regarding a car I purchased from them in 2017. After I followed-up, they were able to get me in the right vehicle/upgrade at the right price. The c regarding a car I purchased from them in 2017. After I followed-up, they were able to get me in the right vehicle/upgrade at the right price. The customer service was exceptional and I strongly recommend them if you’re even thinking about purchasing or leasing a VW. More
Great Experience We came in looking for a specific car. Carlos helped us and was awesome and knowledgeable. We were in and out in no time. Best car buying experienc We came in looking for a specific car. Carlos helped us and was awesome and knowledgeable. We were in and out in no time. Best car buying experience I’ve ever had. More
New 2019 alltrack Very nice dealership, bought a new 2019 golf Alltrack, I’ve had service done here Before on my Beetle TDI several times, great service department, I l Very nice dealership, bought a new 2019 golf Alltrack, I’ve had service done here Before on my Beetle TDI several times, great service department, I live in Tennessee and drove here several times to get my car serviced, I knew I would buy a new Volkswagen here when I was ready. Thanks Stone mountain Volkswagen, Sales and Service. Happy customer. More
efficient and well mannered Will have your car done less than estimated time.customer service will make sure everything you need or question about is safe for your safety Will have your car done less than estimated time.customer service will make sure everything you need or question about is safe for your safety More
Great customer service I scheduled an appointment on 12/26 due to a manufacturer recall. I was greeted upon arrival. The staff was friendly, courteous and efficient. I was i I scheduled an appointment on 12/26 due to a manufacturer recall. I was greeted upon arrival. The staff was friendly, courteous and efficient. I was in and out in less than 2 hours as stated. And they offer coffee, hot chocolate and water while you wait. And they even washed my car. I highly recommend them. More