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Stone Mountain Volkswagen

Snellville, GA

4.2
2,157 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,157 reviews

January 03, 2020

Great service Made appointment online. Took my info right away when I arrived. Kept the car overnight and got it back the next afternoon. Had the upper engine seal More

by BECKNER2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Barry, Christopher Anderson
January 02, 2020

Everyone at dealer went out of their way to accommodate me Sung and the team were awesome and helped me track down the exact vehicle I was looking for, transporting it to the dealer for me to pick up same day. More

by MVDMERWE93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Sung Hong
January 02, 2020

Thanks Sam . It is always good to see and speak with you. Wishing you a great New Year! We still love our car thank you More

by PATANDMICHELLEJONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Barry
January 02, 2020

Recall VW said the recall would take one hour, however, it took three hours and the service writer said he would mail me the copy of my work order, which i More

by LETTSSUPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Tony McCord
January 02, 2020

Horrible experience I went to my oil change and spent 2 hours and 45 minutes. Even the car was ready sitting on the parking lot for 45 minutes they didn’t bother to call More

by KEFEYALEW2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Barry, Stevie Hall, Brian Holland, Randolph Charles, Lenny Knap, Christopher Anderson
Jan 20, 2020 -

Stone Mountain Volkswagen responded

Kefeyalew2002, thank you for sharing your honest feedback. We are disappointed that you have had a negative experience dealing with us here at Stone Mountain Volkswagen. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to us at (770) 872-0784 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Sincerely, Stone Mountain Volkswagen

January 01, 2020

Stone Mountain VW recently emailed me about promotions regarding a car I purchased from them in 2017. After I followed-up, they were able to get me in the right vehicle/upgrade at the right price. The c More

by livestrongUSMC
Recommend Dealer
Yes
Employees Worked With
Yousef
December 30, 2019

Great Experience We came in looking for a specific car. Carlos helped us and was awesome and knowledgeable. We were in and out in no time. Best car buying experienc More

by THOMASHRUSSELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Miranda
December 30, 2019

New 2019 alltrack Very nice dealership, bought a new 2019 golf Alltrack, I’ve had service done here Before on my Beetle TDI several times, great service department, I l More

by TNASH84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Lucero
December 28, 2019

efficient and well mannered Will have your car done less than estimated time.customer service will make sure everything you need or question about is safe for your safety More

by tywayne0699
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Barry, Sung Hong, Deven Dannemiller
December 28, 2019

Great customer service I scheduled an appointment on 12/26 due to a manufacturer recall. I was greeted upon arrival. The staff was friendly, courteous and efficient. I was i More

by marti84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salathiel Torres Colon/Tony Flores
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