Stone Mountain Volkswagen

Went in for routine service I thought the day after Christmas would be less crowded and I would be in and out. Wrong! It appeared as if everyone had the same idea! In spite of th I thought the day after Christmas would be less crowded and I would be in and out. Wrong! It appeared as if everyone had the same idea! In spite of this the service department got me checked in rather quickly. A recall popped up in the computer and would be taken care of that day. I was informed that I would be a minimum of two hours, I elected to stay and wait for the vehicle. After two hours the service tech ( I think Sam) came to tell me it would be another 15 to 20 minutes. Sam returned in about 15 minutes to inform me that they forgot the recall repair and he would put a rush on it. I (in total) spent about three and a half hours waiting, but that was my option. I could have arranged a ride home. So can’t blame the dealer for that. the waiting area is fine, coffee was good, and I’m completely caught up on my email. Doughnuts would have earned them the fifth star. More

Awesome Everyone was nice and my Appointment was at 6 after I got off work and I was able to complete the process that same nite # AWESOMENESS Everyone was nice and my Appointment was at 6 after I got off work and I was able to complete the process that same nite # AWESOMENESS More

Smooth Transaction Purchased a 2019 Golf R from the friendly and professional staff at Stone Mountain VW. Our salesperson was Leon and our finance manager was Jaren. Bot Purchased a 2019 Golf R from the friendly and professional staff at Stone Mountain VW. Our salesperson was Leon and our finance manager was Jaren. Both made the buying experience very pleasant. We would do business with them again. More

Pricey But Worth The Cost! Dealerships are notoriously more expensive for even the simplest things but Stone Mountain VW is worth it. From the time you walk in until the time y Dealerships are notoriously more expensive for even the simplest things but Stone Mountain VW is worth it. From the time you walk in until the time you pull off you know that your vehicle is in great hands. The work is always done to the highest standard and customer service is a high priority to every employee. VW vehicles are reliable, and dependable and so is Stone Mountain VW More

Great, Reasonably Priced Service Center After purchasing 4 new cars from Stone Mountain VW and having many interactions with the service center, I continue to be impressed with their work an After purchasing 4 new cars from Stone Mountain VW and having many interactions with the service center, I continue to be impressed with their work and pricing. I’m especially impressed with Sam! He is always friendly and anxious to serve! More

Atlas and New Jetta We took our Atlas in for service without an appointment, and Chris Anderson took care of us right away, now that's customer service! We also leased We took our Atlas in for service without an appointment, and Chris Anderson took care of us right away, now that's customer service! We also leased a new Jetta SEL Premium, our sales associate was extremely knowledgeable and took the time to show us different models. We will definitely be back for our next Volkswagen. More

Great service The experience at this Dealership was great and the Service Rep was polite. He was knowledgeable about the service requirements. and made sure all wer The experience at this Dealership was great and the Service Rep was polite. He was knowledgeable about the service requirements. and made sure all were dealt with. More

Great experience Within a few minutes of sending an internet inquiry, Carlos was calling on the phone. He was extremely helpful throughout the process, and I was imp Within a few minutes of sending an internet inquiry, Carlos was calling on the phone. He was extremely helpful throughout the process, and I was impressed with his product knowledge. Everyone was friendly and professional, and this was without question the easiest and most enjoyable car buying experience I have ever had. More

Excellent experience. Everyone was very helpful and not push I give this dealership and it’s team members an excellent grade because they were courteous, informative, prompt and not pushy at all. I would defin I give this dealership and it’s team members an excellent grade because they were courteous, informative, prompt and not pushy at all. I would definitely buy from them again More

Service Staff was friendly and great, no waiting service was fast, love my car would recommend others to go there, dealership was clean no waiting great deals Staff was friendly and great, no waiting service was fast, love my car would recommend others to go there, dealership was clean no waiting great deals More