Stone Mountain Volkswagen

Upon arriving was told that my warranty had expired. They realized the mistake, and called me back. My phone # has still not been saved in the system despite having originally purchased from this dealer They realized the mistake, and called me back. My phone # has still not been saved in the system despite having originally purchased from this dealership, and the name on the forms was incorrect, this has been an ongoing problem. I will use another VW in the area going forward. More

Quick, courteous service Wait time wasn't bad but they should consider appointments for 10k services for customers traveling distances should consider appointments for 10k services for customers traveling distances More

I've always received quality customer service whenever I'm there from Greg. He is my go to person I'm there from Greg. He is my go to person More

I want my money back for fixing something that did not need to be fixed need to be fixed More

Dealership was busy and communication was not good. I was told to drop me vehicle off and never told I would have to leave it otherwise I would have gotten a rental car. Had to figure out all this last I was told to drop me vehicle off and never told I would have to leave it otherwise I would have gotten a rental car. Had to figure out all this last minute which was very frustrating More

Very Rude, The salesman did not want to call me back. One time he said car is available and he said it was sold. He wanted to charge me 15K over list on 48K car. One time he said car is available and he said it was sold. He wanted to charge me 15K over list on 48K car. More

Car shopping is stressful! Stone Mt VW made my experience much better than expected, and then some. Stone Mt VW made my experience much better than expected, and then some. More

Please save yourself from shopping here, or any car dealerships in US 78 Stone Mountain area. (They issue unreasonable deals to patrons, and they prey on women or people who are unfamiliar with the car dealerships in US 78 Stone Mountain area. (They issue unreasonable deals to patrons, and they prey on women or people who are unfamiliar with the car-buying process.) My girlfriend was in the market for a used car, and she shopped at Stone Mountain Volkswagen. I was not with her during her initial visit. The original deal was insulting! They attempted to rip her off with her trade in, and overcharged her for the used vehicle. I spoke with colleagues in the industry, and used this information to attempt to negotiate a reasonable deal. To no avail! We spoke to “Tony” the sales person, his level of service was adequate. Although, once he involved the finance team into the negotiations, it was a disaster! Lloyd was the worst! He, along with the “decision-makers” behind the glass. They were unreasonable, and unwilling to negotiate a deal. They wasted countless hours of our time. They refunded her $1000, and canceled our deal without notice. This is disheartening considering my girlfriend was a repeat customer. We later purchased a vehicle from Mini of Buford. Great inventory, sales people, and finance people. We are really satisfied with our experience there. Please save yourself the headache, don’t shop here. There are other dealerships out there that will respect you.. More

The customer service was very good Brandon did an excellent job explaining everything to me I would differently recommend him to friends and family excellent job explaining everything to me I would differently recommend him to friends and family More

Our experience with this dealership has always been more than satisfactory. The service is outstanding, and the service advisor (Rachel) ist extremely competent and helpful. The best! than satisfactory. The service is outstanding, and the service advisor (Rachel) ist extremely competent and helpful. The best! More