Stone Mountain Volkswagen

All the staff that attended to us are excellent professionals, they clarified all our doubts and questions. They are a very close team. Congratulations!!! Okey professionals, they clarified all our doubts and questions. They are a very close team. Congratulations!!! Okey More

Failed to fix problem/didn’t even test their work I paid over $400 dollars to fix a problematic fuel tank door. They did not fix it but still charged me. They clearly didn’t even check if they fixed t I paid over $400 dollars to fix a problematic fuel tank door. They did not fix it but still charged me. They clearly didn’t even check if they fixed the problem, otherwise they would have easily noticed it still existed. I’ve had problems in the past with this dealership, where they said they did or fixed something but clearly didn’t. I’m done with this dealer and VW in general. More

Happy with my car Great service and sales guy great Im happy with my new volkswagen and Love how drives I buy a blue color lol And now my cousin is buying one as w Great service and sales guy great Im happy with my new volkswagen and Love how drives I buy a blue color lol And now my cousin is buying one as well Great More

Tony is great to work with! The car buying process was easy at this dealership. I put off getting a vehicle for months because of the anxiety of even thinking of dealing with non The car buying process was easy at this dealership. I put off getting a vehicle for months because of the anxiety of even thinking of dealing with non genuine people was a turnoff. Tony was very professional, communicated great through the entire process, and helped with the transition of going from my old vehicle to the new vehicle. I’d like to also add that the finance manager Rick did an amazing job too going over options, and not pressuring me to purchase anything that I decided to not add on. What an amazing team! I’ll buy from here again. More

New car buy Irnes is relatable and easy to work with. He didn't make our sells experience feel rushed or pressured. I especially appreciate the fact that he wants Irnes is relatable and easy to work with. He didn't make our sells experience feel rushed or pressured. I especially appreciate the fact that he wants the customer to be happy with the their purchase. He really meant it when he said to call him personally if we had any questions or concerns. More

Amazing!!! I had a coolant alert on my 2018 Tiguan and contacted the service center. I was immediately scheduled for an appointment and at the same time offered I had a coolant alert on my 2018 Tiguan and contacted the service center. I was immediately scheduled for an appointment and at the same time offered a mitigating option pending the appointment. While at the appointment, a further 16 or more points investigation was done at no cost to me and within an hour and a half I had my car back and everything was normal. More

The folks at Stone Mountain VW provide excellent service every time. I appreciate the very professional and friendly encounters with each member of the Service staff that I’ve met. every time. I appreciate the very professional and friendly encounters with each member of the Service staff that I’ve met. More

Incompetence and Poor Management My husband took my car in for an oil and filter change. As part of this service the dealership completed a multi point inspection. When my husband loo My husband took my car in for an oil and filter change. As part of this service the dealership completed a multi point inspection. When my husband looked at the report, the report stated I needed 2 front tires. My husband questioned that because we just put new tires on the car less than a year ago. He also questioned the break report because we have noticed some changes. The service person assured him that everything was accurate. A few days after the oil change, we noticed a grinding sound that also sounded like we were dragging something. We stopped, got out but didn’t see anything. The grinding Sound became progressively worse so I called VW To let them know I started to hear a noise after the oil change. They told me to bring it in. Skip to the diagnosis- the service person made a mistake with documenting the tire report and the break report. Break pads were completely gone, rotors in bad shape and possible caliper lock up! My husband talked to the service manager who kept trying to make excuses and tell my husband how much it was going to cost us. Luckily my husband knows a bit about cars to counter some of the foolishness the service manager was spewing. In the end, amazingly the caliper was ok so I only had to pay for new breaks and rotors :( The service manager made a big deal of giving us a $120 discount, but when I called my brother who works for a Ford dealership in FL and told him the price, he said that was the typical price and does not appear to reflect a discount:( I will NEVER take my car to Stone Mountain VW again for service. Unreliable, incompetent and poor customer service. Very disappointing. More

Quality service great experience The service I received on my last visit was excellent. From the time I walked through the door and was greeted to the pickup of my car. The service I received on my last visit was excellent. From the time I walked through the door and was greeted to the pickup of my car. More

Received no proactive communications from my no-service rep Very poor customer service during the check in process. No proactive feedback provided. After an hour and half in the waiting area went to service d Very poor customer service during the check in process. No proactive feedback provided. After an hour and half in the waiting area went to service desk. Was told dash light issue was being checked. Had to go to service desk again after 30 minutes for status again. Felt very invisible and disrespected. Finally told Rachel to stop work and return my car. In all fairness, the service foreman was excellent once he got involved. More