Stone Mountain Volkswagen

Frustrated. I have called the dealership for an appointment, explained that AC is not working and also mentioned that it looks a problem that is more than just lo I have called the dealership for an appointment, explained that AC is not working and also mentioned that it looks a problem that is more than just low on freon. Waited for 6 hours. Service rep told me that the compressor is weak, may require replacing it soon. He also mentioned that, they did something to fix the compressor temporarily. I don't know what that means, but since they charged me more than $150, I thought they have done something. Technician test drove the vehicle. I got into the car drove few miles only to find out that nothing has been done to the AC. Same old same old. Called the dealership right away, no one answered the phone. I am already late to the event because of the 6 hours wait time at the dealership, otherwise I would have returned to the dealership right away. I will give credit to one thing though, I thought I needed new brake pads, rather than simply changing the pads, service team was honest and told me that there is still more life left on the pads and did not need replacing. Appreciate it. But I don't appreciate what they did with AC. I have since then tried calling the dealership, left voice mail, but no one called me yet. More

Worst repair job ever I took my car in to fix an oil leak. I picked it up with the treansmission messed up. They said it was not their fault but if I bought the transmissio I took my car in to fix an oil leak. I picked it up with the treansmission messed up. They said it was not their fault but if I bought the transmission they would wave the labor costs. 2 weeks later I get the car back...the tiptronic switch is screwed up. Oh, we didnt do it. You buy the part we will wave the labor. No way am I paying them another dime for messing up my car. Awful service..Never again. More

Quick and professional As always, they're customer service is top notch and I'm always satisfied with the work performed on my Jetta. I'd recommend them to anyone one As always, they're customer service is top notch and I'm always satisfied with the work performed on my Jetta. I'd recommend them to anyone one More

Fantastic buying experience! I recently went to this dealership and was overwhelmed by the wonderful treatment I received. I purchased a 2019 Beetle. The young man, Darrian Smith, I recently went to this dealership and was overwhelmed by the wonderful treatment I received. I purchased a 2019 Beetle. The young man, Darrian Smith, who assisted me, was the best salesman I’ve ever dealt with. No pressure, but totally informative, answering my every question. I actually enjoyed my time there and would highly recommend this dealership to everyone! More

What Leak? The guys in service are amazing they were able to find a leak in the cabin of my Jetta the 2 other dealership were in able to properly diagnose. They The guys in service are amazing they were able to find a leak in the cabin of my Jetta the 2 other dealership were in able to properly diagnose. They worked on it for 3!day and saved my life. Sam Barry was so kind and amazing and Thank you is not enough!!! More

Excellent experience! Carlos did an amazing job of getting us the perfect car! Great experience and no surprises! Rick was excellent and made it a quick and painless proces Carlos did an amazing job of getting us the perfect car! Great experience and no surprises! Rick was excellent and made it a quick and painless process. More

Smooth I didn't feel pressured, found a deal I was comfortable with, and the customer service was wonderful. My new car color was perfect!! Will tell my fri I didn't feel pressured, found a deal I was comfortable with, and the customer service was wonderful. My new car color was perfect!! Will tell my friends More

Brakes and Pads Replaced This repair turned out to be an overnight service since the parts needed for my car were not in stock. The gentleman who was taking care of my car, wa This repair turned out to be an overnight service since the parts needed for my car were not in stock. The gentleman who was taking care of my car, was able to get me into a loaner for the day while my car was being repaired. This was a major help in that I wasn't stuck at the dealer and i didnt have to bring my car back the following day or week. More

So happy Carlos was so helpful and direct. He made the whole process a breeze. I am so happy with the service I received and my car. I will recommend him to ev Carlos was so helpful and direct. He made the whole process a breeze. I am so happy with the service I received and my car. I will recommend him to everyone o know looking to get a new car. More

Great Customer Service I purchase a car from SMV and the service was exceptional. I had problem with my third break light. They ordered the part and fix it. They were punctu I purchase a car from SMV and the service was exceptional. I had problem with my third break light. They ordered the part and fix it. They were punctual and professional. Great service thanks! More