Stone Mountain Volkswagen

Excellent Customer Service Sam Barry is so helpful and provides excellent customer service. If I trade in my 2017 VW for a newer car Sam is the reason! Sam Barry is so helpful and provides excellent customer service. If I trade in my 2017 VW for a newer car Sam is the reason! More

I would drive 2hours again to buy from Sung After having a awful experience with Jeff Smith Volkswagen of Warner Robins, GA my husband and I drove 2 hours to Stone Mountain and got the best serv After having a awful experience with Jeff Smith Volkswagen of Warner Robins, GA my husband and I drove 2 hours to Stone Mountain and got the best service ever. Sung Hong & Irnes Masic were hands down profession, polite, respectful, informative, courteous, straight forward and fun. We walked out with a smile and a new relationship with the sales team & this dealership. No wonder they are # 1. Mohammad Al-Tamimi from finance took 10-15 minutes and had everything ready for us. He explained each detail with such patients and knowledge. Each personal from this place was very informative and friendly. Highly recommended More

No hard sell My first contact with Stone Mountain VW was through the internet. Bought the car 2 days later. Carlos was great! I feel like I paid a fair price for My first contact with Stone Mountain VW was through the internet. Bought the car 2 days later. Carlos was great! I feel like I paid a fair price for my 2019 Jetta. More

Good Servies "GREAT EXPERIENCE !!!" I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, cand "GREAT EXPERIENCE !!!" I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor made the whole process worthwhile. Kurt Mechiling (finance) was also awesome , took time to break everything down. I will definitely go back there again More

Easy Peasy I sent an email inquiry, I was contacted immediately. I set an appointment, traded my old car and drive off in my new one in barely 2 hours, I sent an email inquiry, I was contacted immediately. I set an appointment, traded my old car and drive off in my new one in barely 2 hours, More

Painless Car Buying Easiest car buying ever.... Got exactly what I wanted, at a good price and actually had a pleasant experience without any haggling. Victor knew his s Easiest car buying ever.... Got exactly what I wanted, at a good price and actually had a pleasant experience without any haggling. Victor knew his stuff and Mohammad couldn't have made the process any easier. More

Horrible Level of Customer Service If you’re looking for integrity & decent people. Look elsewhere! I’m extremely disappointed in the level of service I received from this dealership. F If you’re looking for integrity & decent people. Look elsewhere! I’m extremely disappointed in the level of service I received from this dealership. From the beginning I felt under valued as a customer. After agreeing to purchase my car, I never saw my salesman again. He shook my hand, told me to wait on the finance manager to sign my documents & went on to work with some other customers. He didn’t even deliver my car to me. I had to wait after I finished signing my docs for someone to hunt him down for my keys & pull my car around to get washed (this should’ve been done while I was in the signing office). After that, a lady delivered the car to me & explained that my salesman was busy with another customer. While I do understand the flow of business in a dealership, I’ve never experienced nor felt so unappreciated as a customer. If he couldn’t be there to complete the entire transaction, I expected at least a warm transfer to someone. Not just someone random walking up to me handing me keys. But whatever, I got over it. I wanted the car, so I was still willing to do business there…. What sent me over the edge was the lack of concern from them when it came to the repairs I had to do to the car. 3 weeks after I purchased the car I spent $530 on ROUTINE MAINTENANCE. I had to replace my front brakes, get the rotors cut, & get a transmission flush because the fluid was extremely dirty. This was all I could afford. I also still need a brake flush & a completely new radio because the radio doesn’t work at all. These are all items that should be inspected & corrected by a reputable dealership before selling a car. When I explained what I had to have done, the sales manager David kept telling me that there was nothing he could do & kept reiterating that he discounted my car. He also told me that my break pads which were 4mm (10mm is a brand-new break measurement), passed their inspection requirements. A week after I purchased the car, the breaks squealed so bad, even when I slightly pressed on them. Not sure how that passes their requirement. Never once did he apologize or try to offer any solution. I’ve worked in plenty of dealerships & never has it been ok for a customer to spend this much money on a car so soon. I’m still driving around on temp tags & have already done BASIC maintenance on this vehicle. I you want to be treated with integrity, this is not the place to go. More

Beetle Purchase What started as an inquiry ended with the purchase of my 2019 Beetle! From the initial meeting to the delivery of my vehicle, Victor Brown was always What started as an inquiry ended with the purchase of my 2019 Beetle! From the initial meeting to the delivery of my vehicle, Victor Brown was always professional, courteous, and ensured that this "experience " would be different. Victor made sure that I knew what each model offered. I had all the "bells and whistles" on my 2015 convertible beetle and didn't want anything less. The "experience " was exceptional and I'm very pleased with my purchase!! More

GREAT EXPERIENCE !!! I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor ma I had a great at experience at the stone mountain vw dealership. Sung Hong (sales) was extremely helpful, His patience, candor and occasional humor made the whole process worthwhile. Kurt Mechiling (finance) was also awesome , took time to break everything down. I will definitely go back there again More