Stonebriar Chevrolet

(BODY SHOP) I am new to the N-DFW area and was inadvertently hit by another vehicle back in June 2012. I went to StoneBriar Chevrolet in Frisco thinking "Hey I have a 2011 Traverse with 10k miles inadvertently hit by another vehicle back in June 2012. I went to StoneBriar Chevrolet in Frisco thinking "Hey I have a 2011 Traverse with 10k miles i want this fixed right". So i went to the dealership and received an estimate not major damage ~$2,000.00 driver side doors need fixed and re-painted. I later called back and scheduled my repair for the next week ~6/8/12. I dropped the vehicle off and used there onsite Enterprise Rental which was handy. I was told the vehicle would be ready in ~1.5 weeks 6/20/12 I waited and waited finally i called and was told that they had an issue getting a part and would be another week this was around ~6/26/12. So i continued to call and wait for the completion of my vehicle all while driving a rental which was being paid for by the other persons insurance company. Finally my vehicle was ready and I was scheduled to pick it up on 7/9/12 a few days before i picked it up the Insurance company paying for the rental called me to see what was going on so I told them I was scheduled to pick it up on 7/9/12 they then stated they would stop the rental reimbursement at End of Business on 7/9/12 which made sense. I arrived to a vehicle that was in the parking lot still with tape on the gas cap and dusty. After looking over the new paint I noticed un-damaged areas that now had over spray from the repair; additionally down the edges of the door there were significant runs that were ugly. I pointed all of this out and the StoneBriar body shop employee stated he'd run it back and see if they could buff it out I told him that this was unacceptable workmanship and asked for them to fix it right. I then asked him if the dealership was going to provide me a loaner car or if they were going to pay to keep me in the rental, he stated they would just work out the rental with Enterprise and not to worry about it. The next day I received a call from the dealership and he told me they could not buff out the runs and they would have to re-paint the doors. Finally two weeks later it was ready to be picked up at this point it looked ok and I was was going to pick my vehicle up regardless. I picked it up dropped off the rental and Enterprise confirmed they were billing the additional two weeks to the dealership body shop and all was good. A week later I received a call from Enterprise manager telling me I needed to call the Insurance company and see why they were not going to pay for the additional two weeks I laughed and told him the insurance company was not going to pay for the dealerships faulty workmanship and the subsequent extended rental charges and that the Stonebriar estimator chose to keep me in the rental and that the body shop estimator stated that he would work it all out with Enterprise. The Enterprise manager said oh yay I remember this ok no worries and hung up the phone. 90 days went by and I received a Credit Card transaction for the unpaid rental charges totaling $412 I was astonished! I immediately called the Enterprise manager back and he said the Stonebriar body shop still had not paid and after 90 days if there is still and outstanding balance the system automatically charges the on file card. I then went to the dealership with all of my documentation and confronted the body shop manager he told me he would take care of it and that they would mail me the check that day. One week later I called the body shop manager and he stated that he was trying to get it approved by the General Manager (WOW) are you kidding me he stated that he was doing his best to plead my case and would call me later. He did call me back a few days later and said that the General Manager finally agreed to pay $378 and would not pay the full $412 something about he would not pay the tax portion or some crap. I said fine I have spent many hours fighting and dealing with this please cut the check and I will come and get the check. I did receive the check for $378. So me spending the time for this review will hopefully cost the dealership my other $34 and time they stole from me. I would not recommend this dealership they seem very un-professional in the way they handle things. There body shop does not perform as you would expect from a factory dealership. More

Absolutely ENDLESS foot dragging and runaround. I bought a used car from Stonebriar, and regret doing so. They upsold me on an accessory add-on, and it went from promising I could get my car the very next a used car from Stonebriar, and regret doing so. They upsold me on an accessory add-on, and it went from promising I could get my car the very next day, Sunday, then after putting a deposit down this turned into Monday, to Tuesday, to Wednesday, to *your car will be ready tomorrow morning for sure, I promise* to *well actually, it still isn't ready, let me call you when it is ready* at 3PM that next day. They categorically lied to me at least 3 times, saying parts were ordered that were not, saying work was being done when it wasn't, and saying it was complete when it wasn't. This is in addition to promising the moon before having my money, then changing their story entirely once they had my money. I don't know the actual story behind what was really happening, but I do know BS and don't like being lied to. Avoid Stonebriar if at all possible, the only reason I went through with it is was I lost my deposit receipt and as bad as they were, didn't want to eat a loss that big to go deal with a better car dealer. More

I unfortunately do not live near Stonebriar Chevrolet, but I did stop in recently to resolve an oil leak. I met Michael McDonald who was extremely professional and helped resolve the issue very quickly. but I did stop in recently to resolve an oil leak. I met Michael McDonald who was extremely professional and helped resolve the issue very quickly. Thank you Michael! More

Easy to do business with them. Pleasant experience. Thorough! I would buy au car from this dealership again in the future. Everyone was very courteous to us and I did not feel pressured. Thorough! I would buy au car from this dealership again in the future. Everyone was very courteous to us and I did not feel pressured. More

Tried to trick me into a car I did not want. Weren't able to locate vehicle I was looking for and tried to sell me one off their lot by telling me I could take that one home over night, but also wanted my tr to locate vehicle I was looking for and tried to sell me one off their lot by telling me I could take that one home over night, but also wanted my trade vehicle plus keys. Supposedly they already had a buyer. Same thing happened to me at Eldorado Motors in McKinney. Shady finance manager too. Abundance of paper work makes you loose track of what you actually sign and buy. Went to buy from Huffines instead. They had two forms for me to sign that was IT. When got a check from them for the balance of my trade value versus what I put down on the new vehicle. Getting ready to buy my third new vehicle from Huffines. Avoid all Van Tuyl dealerships, particularly the ones owned by McCutcheon Reliable, Stonebriar etc. More

My wife and I along with my daughter, were treated with respect and dignity. We were in for service on my 2011 Camaro, and just looking around at the new Tahoe`s. James introduced himself to my family,an respect and dignity. We were in for service on my 2011 Camaro, and just looking around at the new Tahoe`s. James introduced himself to my family,and myself he was plesent from the get go. Before we knew it we were talking like old friends, about 30-minutes latter we were talking Tahoe. We felt like we were in good hands, and agreed to return to purchse a 2012 Tahoe. GREAT JOB JAMES!!! More

James Trottier was the most knowledgeable and informative salesman I have ever worked with, he made sure I knew what I was getting into, plus made sure the whole experience was as smooth as possible, if your salesman I have ever worked with, he made sure I knew what I was getting into, plus made sure the whole experience was as smooth as possible, if your ever looking for a car or just want someone to tell you honestly about any Chevy, James is the man I'd tell you to go to. More

We have bought several cars from Stonebriar Chevrolet. Our salesperson John Frigon has gone out of his way every time to make us completely satisfied with our car buying experience. I would reccomend this Our salesperson John Frigon has gone out of his way every time to make us completely satisfied with our car buying experience. I would reccomend this dealership to all my friends and family. More

We had our 2002 camaro totaled, and we're looking to replace it with a new one. I registered online with my Chevrolet Supplier discount, and James called me right away to set up our appointment. He is a replace it with a new one. I registered online with my Chevrolet Supplier discount, and James called me right away to set up our appointment. He is a great guy, and clearly knows a lot about the cars. There was no high pressure, which I found extremely refreshing. We have bought several new cars over the years, but this was by far the best experience we have ever had. James made us feel very comfortable and appreciated. I have told all of my friends about this great experience, and tell them to go see him if they need a new car! Our car was even brought from another dealership while we were filling out our paperwork. It was perfect! Exactly what we wanted. We are so happy!!! AND we look really cool driving around in our new camaro!!!!!! More

My wife and I have been looking for a new car for about six months. Couldn't decide on the make or type but never had a sales person patient enough to work with us until I stopped by Stonbriar and met Jam six months. Couldn't decide on the make or type but never had a sales person patient enough to work with us until I stopped by Stonbriar and met James Trottier. James understood and made every effort to help me identify the car that met our needs. I was impressed enough I called my wife and suggested she drive 40 miles to Stonbriar from home and meet James. We bought a new car the next day. The entire experience was fantastic. Even problem resolution was impressive. There was a glitch with one of the discounts, which James' management team agreed to work with us on so we could take the car home. This is my second vehicle from a Van Tyle dealership in five years and I can tell you both gave almost the same buying experience. This last one was the best. Matt Gudorf More