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Stonebriar Chevrolet

Frisco, TX

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Reviews
Vehicles
4.0
1,141 Reviews
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9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,141 reviews

December 21, 2025

I ended up purchasing the vehicle under false pretenses. When I signed the initial offer, I clearly stated in writing that I did not agree to any optional add-ons. The salesperson, “Tony”, stated that there More

by Lino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony “tony”
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December 16, 2025

This place has the worst service department that I have ever encountered in 60+ years. They never call back when they say and after you call them, their response is we are still evaluating the issure(s). More

by aee1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone in the service department.
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December 11, 2025

sales was very good service department was very good the advisor would give me updates when she got them very pleased with stonebriar chevrolet More

by gearclay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cameron pae
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Dec 17, 2025 -

Stonebriar Chevrolet responded

We are happy to hear about your positive experience with both our sales and service teams. It's wonderful that you found our sales process helpful and that our service department met your expectations. We're particularly pleased that your service advisor kept you well-informed throughout the process with regular updates. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience.

December 10, 2025

I’d like to say that Jeff was extremely professional and very understanding of our situation while we were in Plano for a soccer tournament. The entire visit was stress-free—aside from the fact that shuttle More

by ffabian71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Dec 17, 2025 -

Stonebriar Chevrolet responded

We are happy to hear about your wonderful experience with our team during your visit to Plano. It's fantastic that Jeff provided such professional service and showed genuine understanding of your unique circumstances. We're pleased that your visit was stress-free and that you felt well taken care of throughout the process. Your feedback about the Saturday shuttle service is valuable, and we appreciate you sharing that detail with us. We look forward to serving you again. Thank you for choosing Stonebriar Chevrolet for your automotive needs.

December 04, 2025

My vehicle was cleaned, tires shined and the Zactech material applied. My vehicle looked brand new. More

by Bemoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names
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Dec 09, 2025 -

Stonebriar Chevrolet responded

Thank you for sharing your wonderful experience with us. We're thrilled to hear that your vehicle received such thorough care with the cleaning, tire shine, and Zactech application. It's fantastic that the service made your vehicle look brand new again. Your satisfaction with the attention to detail our team provided means everything to us at Stonebriar Chevrolet. We truly appreciate you taking the time to share this positive feedback about your experience.

December 03, 2025

They were good in a lot of aspects just different than I’m used to More

by Tedk61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayana loya
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Dec 08, 2025 -

Stonebriar Chevrolet responded

We are thrilled to hear that you found many positive aspects in your experience with us. We understand that every dealership has its own approach, and we appreciate your openness to our way of doing things. Your feedback helps us recognize that while our methods might be different from what you've experienced elsewhere, we're still able to deliver quality service. We value customers like you who take the time to share their honest thoughts about their visit with us.

December 03, 2025

Salesman will lie straight to your face when you ask the price of the car/truck. Once you sit down to work the deal there will me a magic $2,000 or more added to the price. They will tell you that a deposit More

by Sarge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I am not going to name anyone
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Dec 08, 2025 -

Stonebriar Chevrolet responded

Thank you for sharing your concerns about your recent experience with us. We understand your frustration. Your feedback is important to us. We recognize that transparency in pricing is essential, and we want to ensure all customers have a clear understanding of vehicle costs from the start. The situation you described does not reflect the level of service we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Customer Service line at 214-472-5535 so we can address your specific concerns directly.

December 03, 2025

They do excellent work Caleb the Service Advisor kind courteous always follows up with Customer More

by J Boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Sellers
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Dec 08, 2025 -

Stonebriar Chevrolet responded

We are honored to hear about your outstanding experience with our service team. Your recognition of the excellent work provided means so much to us at Stonebriar Chevrolet. It's wonderful to know that your service advisor demonstrated such kindness and courtesy throughout your visit. We truly value customers like you who take the time to share their positive experiences, and we're delighted that the follow-up communication exceeded your expectations. Your feedback reinforces our commitment to delivering exceptional automotive care and customer service.

December 02, 2025

Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal ou More

by zachlein2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan
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Dec 05, 2025 -

Stonebriar Chevrolet responded

We understand your frustration and are sorry to hear that you feel this way. We recognize that transparency in pricing is important, and we hear your concerns. Your experience falls short of the service standards that we strive to provide. We value your feedback as it helps us identify areas where we can improve our processes and communication. Please contact our Customer Service line at 214-472-5535 so we can discuss your experience further and work toward a better solution.

November 23, 2025

The staff is friendly and the service was completed on time. We'll continue to use them as they did a great job. More

by bruceohair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
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Dec 09, 2025 -

Stonebriar Chevrolet responded

Thank you for your positive feedback! We're thrilled our team provided friendly service and completed your work on time. We look forward to serving you again.

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