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Stonebriar Chevrolet

Frisco, TX

Overview
Reviews
Vehicles
4.5
1,020 Reviews
Call Dealership (214) 446-7880
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9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,020 reviews

December 22, 2023

Oversell the dealership is very professional and personable. My service agent was amazing to work with and kept me informed on what was going on with my new vehicle and explained to me in laymen’s More

by EK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Townsley
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Dec 28, 2023 -

Stonebriar Chevrolet responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

Helpful
December 20, 2023

Maria is great in the service department. she understands my needs for my car. i really appreciate her More

by 1cap3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
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Dec 20, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

Helpful
December 16, 2023

Ryan did a great job explaining the service to be done in my truck, and was ready faster than expected, definitely looking to work with Ryan on my next services More

by josegbarraza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Townsley
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Dec 20, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

Helpful
December 11, 2023

Customer Service is disgusting. The department Manager sits in the cabin and never comes out to see how customers are treated. More

by Hussain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
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Dec 13, 2023 -

Stonebriar Chevrolet responded

We sincerely apologize for the experience you had with a rude staff member during your visit to our dealership. Providing a courteous and professional environment for our customers is a top priority, and we deeply regret any inconvenience or discomfort you may have felt. We take your feedback seriously and will investigate this matter thoroughly to address the issue and ensure that our team members adhere to our standards of respect and professionalism. To assist us in addressing your concerns more effectively, we kindly request specific details about the incident and the staff member involved. This information will help us identify and take appropriate corrective action. Your satisfaction is essential to us, and we want to make sure you have a positive experience with us in the future. Please feel free to reach out to us directly if you have further questions or if there's anything else we can do to assist you.

Helpful
December 01, 2023

Courteous, intelligent and polite employees. I was kept up to date on every step of the purchase. Pictures and video great, everything I requested, perfect. More

by largo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
De Ali, Ibraham, Seth
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Dec 04, 2023 -

Stonebriar Chevrolet responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

Helpful
December 01, 2023

The staff in the service center is fantastic. They communicate well . Excellent customer care and support. More

by Bwhitehead71472221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hershman, Nikki Van Doran
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Dec 04, 2023 -

Stonebriar Chevrolet responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

Helpful
November 23, 2023

Service was excellent, follow up incredible and on time when promised. Received follow up text on each step of the service work. More

by Bob R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
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Nov 27, 2023 -

Stonebriar Chevrolet responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

Helpful
November 22, 2023

The service was great. My advisor kept me apprised of what was found, how much it would cost and when the work would be done More

by clemovitzmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey, Nikki Van Doran
Report | Print
Nov 27, 2023 -

Stonebriar Chevrolet responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

Helpful
November 19, 2023

I am very familiar with Stonebriar Dealership due to fact that I was once a warranty clerk at Buick Motor Div. Flint, Mi. and took care of his claims. His staff was great to work with when clairafication of More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James (5 star)
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Nov 19, 2023 -

Betty responded

5 star- hope to see u soon for my next car if I am still there in the area.

Nov 19, 2023 -

Betty responded

I worked in the warranty department a few years before retiring from Buick in Flint, Mich and became very familiar with Stonebriar Chev and staff who was always a pleasure to converse with if I had any questions regarding labor rates. You have a very nice dealership and your staff is very commendable. Thanks again for taking care of my car in a reasonable time. Betty Brannon

Nov 20, 2023 -

Stonebriar Chevrolet responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

Helpful
November 07, 2023

Great customer service. Maria was wonderful. She is quick to respond to any questions that I have. More

by jenniferb1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Cardona
Report | Print
Nov 10, 2023 -

Stonebriar Chevrolet responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support! Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence!!

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