
Stonebriar Chevrolet
Frisco, TX
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Truck purchase Tommy Stewart was excellent he got us what we came for we were in and out in less then 1 1/2 hours he also was very knowledgeable and courteous as wel Tommy Stewart was excellent he got us what we came for we were in and out in less then 1 1/2 hours he also was very knowledgeable and courteous as well. I would recommend your dealership to all my friends just because of how Tommy Stewart took care of all our needs. Great employee More
Great experience at Stonebriar Chevrolet They provide excellent customer service. I worked with AJ. He was very thorough and explained all details about my issue with auto stop and battery. H They provide excellent customer service. I worked with AJ. He was very thorough and explained all details about my issue with auto stop and battery. He went the extra mile to get my car repaired. More
Vehicle had ticking noise Service advisor put me in a loaner and my vehicle was repaired over the weekend. Picked up Vehicle on Monday afternoon, service advisor kept me up to Service advisor put me in a loaner and my vehicle was repaired over the weekend. Picked up Vehicle on Monday afternoon, service advisor kept me up to date on what was being serviced. Service team had my vehicle washed and ready to go when I arrived. Thanks More
Excellent customer service Like many people I was someone who had been burned by service centers before where I didn’t feel like the dealership cared about me as a customer and Like many people I was someone who had been burned by service centers before where I didn’t feel like the dealership cared about me as a customer and wanted to stick me for more work than my car needed. The first time I took my truck in for a problem with the AC Maria took excellent care of me. She greeted me with a smile and you could tell how much she cared about her job and making sure she got my problem taken care. At no point did I feel like I was just another number or car, I was someone to be valued. When they didn’t find the issue the first time, I took it in again and she went the extra mile to make sure there was a resolution before turning my truck back over to me. They have worked on all the cars in my family and converted me from a non-service center believer to a firm believer and it boils down to customer service. More
Ask for service advisor Mike Mike was informative empathetic and knowledgeable. He was also willing to assist with an external extended warranty program follow up He also arrange Mike was informative empathetic and knowledgeable. He was also willing to assist with an external extended warranty program follow up He also arrange a car rental due to repair delay More
Survice with a smile Had my truck surviced and detailed. It was done fast and it was spotless Mitchell the survive rep was awesome and JW in sale answered all my questions Had my truck surviced and detailed. It was done fast and it was spotless Mitchell the survive rep was awesome and JW in sale answered all my questions about my lease. More
Timing chain I took my truck in to get the timing chain fixed on my Traverse. Long story short there were a few other things going, some that I knew about, that af I took my truck in to get the timing chain fixed on my Traverse. Long story short there were a few other things going, some that I knew about, that after speaking with Mike we went ahead and fixed since they had to remove them anyway to get to the chains. This of course brought on an extra expense but realized it would be better to go ahead and take care of now than later. I'm very grateful for the time and patience that was provided to us by Mike with our situation. He kept us updated on what was going on and frequently checked in with us on any updated. I would highly recommend anyone that is needed service on their Chevys to him! One of the best customer service I've have at a dealership in a long time! More
Customer service Great customer service. Made appt online, took it in, no wait, picked it up after they text me that it was ready and no wait on picking it up. Great customer service. Made appt online, took it in, no wait, picked it up after they text me that it was ready and no wait on picking it up. More
Friendly, but service does not give updates I was in for an ac compressor problem. Quoted for ac compressor part being under warranty, and I had to pay for labor. Service is friendly and helps o I was in for an ac compressor problem. Quoted for ac compressor part being under warranty, and I had to pay for labor. Service is friendly and helps out, but when I arrived at chevy, my advisor gave me a bill that was almost $300 more than he quoted. More parts (belt, refrigerant, seals, and ac charging fee) were replaced that I was not aware. Yes, everything was fixed, but not what I expected. More
Service Guy Anthony LaBarba Ok people if you do have to go and get service work done on a vehicle at Stone Briar Chevy go see Anthony. He will take car of you the whole time they Ok people if you do have to go and get service work done on a vehicle at Stone Briar Chevy go see Anthony. He will take car of you the whole time they have your vechicle. He will call and let you know what the issue is and I for you on who long it will take to fix. this guy want mess around with your money or your time. True professional. Go see him for your car issues you will be glad you did... More