Stoneridge Chrysler Jeep Dodge of Dublin

Terrible service and even worse customer service Unfortunately I did not read reviews for the Stoneridge Chrysler, dodge, Jeep dealership before bringing my 2019 Ram truck to them. I brought my truc Unfortunately I did not read reviews for the Stoneridge Chrysler, dodge, Jeep dealership before bringing my 2019 Ram truck to them. I brought my truck to this dealership for an intermittent issue. After having the truck 8 hours I received a text saying they can’t find a problem and to come get the truck. I called several times, but my rep, Roger refused to call me back. FYI my truck was at the dealership for a week and I’ve yet to get to speak to Roger. Once I read reviews about this dealership I knew I needed to just take it to a real dealership. When I picked up my truck after having to call to see if my truck was ready, because they absolutely won’t call their customers back; I spoke to the service rep manager, Dennis who did not give a crap that his rep never called me or that my truck was not fixed. As I was telling Dennis how terrible the service was he handed me my paperwork back and said “you have a nice day” aka “F off”. And here’s the kicker, I got in my truck and the problem issue was occurring at that moment. The numerous other reviews were absolutely accurate and mirrored my interaction with this poor excuse for a dealership. DO NOT GO TO THIS DEALERSHIP AND POSSIBLY DO NOT PURCHASE A DODGE, RAM, CHRYSLER JEEP VEHICLE. The latter will be determined by the Walnut Creek Dodge dealership. More

The worst experience in purchasing a new vehicle Stoneridge Jeep Chrysler jeep I would never recommend anybody I know to come here and spend a dime the people in finance are nothing but predatorial Stoneridge Jeep Chrysler jeep I would never recommend anybody I know to come here and spend a dime the people in finance are nothing but predatorial lenders they hide fees change numbers They also lost one of the keys and has taken over seven days to figure out what to do about it please stay away from this dealership your your car buying experience will be destroyed by dishonest people and the worst service ! In the middle of getting out of my contract More

Hector in parts dept= AWESOME. Jeep Liberty parts needed. Some out of stock. Got parts #'s, to locate, printout of all features/options my Libby came with. Bought an oil filter. Hec Jeep Liberty parts needed. Some out of stock. Got parts #'s, to locate, printout of all features/options my Libby came with. Bought an oil filter. Hector, knowledgeable went out of his way to help me locate ALL parts needed. Thank you! Great job. More

WORST SERVICE DEPARTMENT IN THE HISTORY OF MAN If you thrive on frustration, incompetence, disappointment and general chaos, this is the place for you. Their secret: they don't care about honesty If you thrive on frustration, incompetence, disappointment and general chaos, this is the place for you. Their secret: they don't care about honesty, integrity or professionalism. They just don't care. JUST STAY AWAY. More

What an amazing experience After our AWFUL AWFUL experience at Carmax of pleasanton, we decided to give Stoneridge Dodge a call to talk to them about seeing what they can do to After our AWFUL AWFUL experience at Carmax of pleasanton, we decided to give Stoneridge Dodge a call to talk to them about seeing what they can do to help us out. I originally spoke to Hondo Gutierrez, who was super nice and took all my info and had a sale rep reach back out to me. A few minutes later I received a call from Shelby Gutierrez and from the start was very warm and inviting to speak to. I told her what had happened at carmax and she assured me that she would definitely do what she could to help us out and took all our info. Shelby called me back in about 10 minutes and her exact words " We can 100% help you out and give you a better deal than carmax ever could" So off to the dealership we went. The dealership is very super nice as soon as you walk in and within a few minutes Shelby was there and had the car already waiting for us. From Shelby to Hondo and Michelle, My husband and I could not have asked for more stellar service. Shelby and Hondo did everything they said they would and more and understood the situation we were in and my god the deal we received was AMAZING!!!!!!! If you need to purchase a car PLEASE PLEASE PLEASE go to Stoneridge Dodge and ask for Shelby or Hondo, they are amazing people. Thank you guys for what you did for our family!!! More

TERRIBLE CUSTOMER SERVICE FROM SERVICE DEPT.. The service dept is terrible!!!! I was treated with such disrespect from a man in the service dept I will NEVER go back there again.. I wrote an email The service dept is terrible!!!! I was treated with such disrespect from a man in the service dept I will NEVER go back there again.. I wrote an email to the GM, and will be waiting to see if he even bothers to get back to me. I asked for my Vehicle Service/History report and was not only told NO, but then asked very rudely why I need it, and I shouldn't be asking for it in the first place. What? NEVER have I heard of being denied information on MY VEHICLE! I think the man I dealt with has something against women. He was so disrespectful!!! I will tell anyone I know NOT to take their cars there for service EVER.. More

They don't know what they are doing! I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the mainte I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the maintenance service that they provided. In the last eight months, I've take my car for oil change 3 times. Twice I have to take it back because I found oil dripping. The first time, they said it was a bad part and fixed it. Recently (yesterday), I took it back again for the same issue. They said there were some residual oil underneath and they wipe it. I see the drop of oil again on my driveway. Instead of finding the problem, they just wipe it with a towel. On top of that, they said my radiator and water are leaking. Why didn't they see this 2 month ago? Or did they want more money from me instead of fixing what I went in for in the first place. I'm taking my car to another place for 2nd opinion. Regardless, I felt the mechanic service was not doing their job. They said mullti point inspection is part of the serivce is lie. Good luck to everyone if you are taking your car there for service. More

Don't keep their promises This car dealership ONLY cares about the sale. They don't give a crap about their clients. They promised us several things that they will not do. I wi This car dealership ONLY cares about the sale. They don't give a crap about their clients. They promised us several things that they will not do. I will NEVER buy a vehicle from them ever again and I will tell my friends and family never to buy from them as well. More

Avoid at all costs Picked up my contract fleet vehicle from this dealership. Had to call 3 times before I received a return call to schedule a pick up. When I arrived I Picked up my contract fleet vehicle from this dealership. Had to call 3 times before I received a return call to schedule a pick up. When I arrived I was never greeted, not shown one feature of the vehicle nor thanked for my business. The "Director of Fleet Vehicles" never even got out of his chair. I was given the keys and told "click the key, you'll see the car." I will not bring one penny of Service $$$ to this dealership. BTW, the GM never returned any phone calls to discuss. More

Lack of Professionalism Poor customer service very rude and put off when you try to negotiate a fair price. I utililized the carguru sight which the car I was interested in a Poor customer service very rude and put off when you try to negotiate a fair price. I utililized the carguru sight which the car I was interested in as the basis of my fair price. who ever is reading the emails poor customer service the actual staff on the floor I wish I could rate you with 5 stars. I'll add that I had test drove the car on Saturday check engine light was on, an oil leak dripping on the cat as well as a tiny spray of coolant after freeway driving spraying on the fan guard thus the lower than what Chrysler Dodge Jeep Ram of Pleasanton was wanting offer. But after doing price shopping and utilizing carguru websight (which the car is advertised on) I offered a fair price. I have to say that some places like this are just out for the highest dollar even when their product is not top. As well as the customer service from Jim Pravo who is obviously full of him self and believes it's ok to disrespect customers on the phone. More