Stoneridge Chrysler Jeep Dodge of Dublin

can't even do an oil change right! Took my RAM 2500 diesel in for it's annual service. I've written a previous review about this visit. Well, unfortunately the hits just kept coming. On Took my RAM 2500 diesel in for it's annual service. I've written a previous review about this visit. Well, unfortunately the hits just kept coming. On the way home from the dealer I had a very strong oil smell in the truck. After letting the truck sit for an hour, I checked the oil level which was about an inch above the "safe level". Overfilling can damage an engine. While one might expect this mistake at a $19,95 quick change shop, but at the dealer?!!! Also on my way home from Stoneridge I noticed that the cruise control no longer worked; the stability track system warning light was on, and I had a "service electronic brake system" warning. All these worked just fine on the way to the dealer for their "service". Fortunately, Walnut Creek CJDR did a great, professional and courteous job getting me in on Monday to undo, redo and fix everything that Stoneridge messed up. More

Don't know what there doing Check my 1 ton 03 Dodge truck to the dealership because it was overheating and fuel gauge didn't work and my cruise control didn't work It had thre Check my 1 ton 03 Dodge truck to the dealership because it was overheating and fuel gauge didn't work and my cruise control didn't work It had three or four codes and it low fan speed low voltage to the fuel gauge and I don't really remember the other codes they called me two days later and tell me a day or computer was bad and I need to get a new computer which they didn't have an it would take a week to get because they were so hard to come by two weeks and $4250 later they give me my truck back fuel gauge worked for about a half a day and it quit working the truck overheated and it had a Nother failed computer in according to the dealership so I call them they said the computer indeed had failed and they were going to put another new computer and it they wanted me to bring it in the following week which would've been four weeks since I started the project so I insisted they take it in immediately which they did and I did change your computer it still has the fuel gauge problem and so far it hasn't overheated When I pick the truck up before I even left the dealership I cycled the key to get the codes out of the computer which it had two codes in it That's telling me that after they installed the new computer yet had to faults occur after that time or they never did change your computer at all the truck now has three codes in it and I am scheduled to go back next Tuesday so I'm not pleased with the dealership and don't recommend anyone go there More

Can't get anyone to answer the phone I called and asked for the service department and no one answered. Then I called back and no one answered the switchboard. Finally, I called back la I called and asked for the service department and no one answered. Then I called back and no one answered the switchboard. Finally, I called back later and the same thing happened. If they can't even answer then phone then they must not be too interested in my business. I'm taking my business to Walnut Creek Dodge Chrysler. More

Nobody picks phone.. no voice mail set up.. phone just rings I called their sales number (888) 771-3576 several times today and entered choice 1 for new sales and then it kept ringing forever. No voice messaging I called their sales number (888) 771-3576 several times today and entered choice 1 for new sales and then it kept ringing forever. No voice messaging set up so one can leave message to be contacted later. First impression last impression. More

Tried to pull a fast one!! I arrived at Stoneridge Chrysler Jeep Dodge of Dublin excited and committed to buying a new 2015 Jeep Wrangler, but the manual transmission Jeep I was I arrived at Stoneridge Chrysler Jeep Dodge of Dublin excited and committed to buying a new 2015 Jeep Wrangler, but the manual transmission Jeep I was looking for was not in their inventory. They asked me to wait while they easily located one at a nearby dealer and offered to have someone go get it. After they called over to reserve the vehicle and got all the information, they were ready to talk to me. I told them I was already approved for a loan through my credit union with CUDL and I was NOT interested in them preparing the loan for me, but they insisted on getting all of my information. I reiterated numerous times that I was not interested in them preparing my loan. I felt that I could work with them after they agreed to use the loan I already had. They showed me a photocopy of the window sticker with the base price and final price covered with whiteout; I thought this was odd. We talked about the vehicle's options and they brought out another paper with their asking price. I was concerned because the price was high and they had used whiteout on the window sticker, so I took a look at the listing for the exact Jeep on the other dealers website; I found it by vin number. I was shocked to find that they had added nearly $4,000 to the asking price of the other dealer. I brought this to their attention and they didn't do well in covering up the fact that they were trying to give me a crooked deal. I told them I wanted to go to the other dealer, but they informed me that the Jeep was now reserved for them. Is this how Chrysler does business? I told them I was disappointed that they had tried to cheat me, and they offerred to come down the price set by the other dealer. We continued negotiating and got to a price I was more comfortable with and I signed some, what I was told were, "preliminary papers" as I had not driven or even seen the Jeep yet. They sent someone to get the Jeep while we waited. It was about 10pm by the time they got back with the Jeep and I was given the key and told that all the paperwork was done before I ever saw or drove the vehicle. I got home that night with the new Jeep and felt very unsatisfied about the way my business was handled. Unfortunately, I called my credit union a few days later to find that the dealership didn't use the loan I had prepared through CUDL and when I called the dealership they suggested that I refinance. To reiterate the offenses: 1. Trying to add nearly $4,000 on top of the other dealers asking price right under my nose. 2. Agreeing to use the loan I prepared, then turning around to use the lender of their choice. More

buying new jeep chrooke I am surprise this dealership is still in business .They are the most dis honest people and try to force you to sign the sales contract with few thous I am surprise this dealership is still in business .They are the most dis honest people and try to force you to sign the sales contract with few thousand dollars more than the agreed price.if you be smart and read the sales contract and protest to jacked up price they will get so angry and will bring somebody name Jim povio who is suppose to be the internet sales manager .He so rude and start using abuse language and almost kicking you out of dealership. I filed several complain against them and waiting for the result. More

cars are in bad shape Cars have scratches water stains all over them even windows Profesional detail shop can not get the water spots off or the dirt out of the paint on th Cars have scratches water stains all over them even windows Profesional detail shop can not get the water spots off or the dirt out of the paint on the top flat areas of the cars I bought 2 in one month damage to interior parts suppose to get me new part 5 weeks now and keep telling me they sent it ups 8 days ago still no part call them on it and they don't call back headliner on drivers side of one car hanging down rubber on drivers door and window not attached at first I would have recommended them after going over cars at home and there attention to not fixing anything and there lies about getting you broken parts when bought is bull I would never buy from them again or recommend this dealer to anyone one car had someone else's phone numbers loved in it it had 31 miles on it it has severe scratches in the windshield were someone scraped off stickers with a razor blade there cars are 2nd rate at best used condition dirty they don't even clean them More

Avoid this dealer Before looking to buy a new Town & Country, we searched TrueCar and printed out the certificates that were offered. We went to Stoneridge Chrysler Before looking to buy a new Town & Country, we searched TrueCar and printed out the certificates that were offered. We went to Stoneridge Chrysler with the certificate in our hand. When we got to the dealer, the salesman didn't seem to know what stock they had, and we walked around for a while until he decided that they didn't have any Town & Countries on site. They spent about 20 minutes (while we sat at a small table) supposedly looking for something that would suit us from their available inventory somewhere down in San Jose, which they said they could get up to Pleasanton in a couple hours. Well, they were able to find one, but once the finance guy saw that we had TrueCar paperwork, he started acting very rude and insulting. I left a review of his actions on TrueCar. So they tried to get us into a Dodge Caravan, which isn't what we wanted, but they were very insistent that we should buy it. They tried to force, yes force, a black model on us, which was probably the last color we wanted, as our first choices were white, silver or light blue. Not only have they lost a sale, they've lost all business from us, as we used to take our other cars there for service (yea, don't get me started on those people either, only reason we kept going back was they're close to our home) More

BUYER BEWARE!!! DO NOT BUY A CAR FROM THIS DEALERSHIP! Here's my experience - I went to Stoneridge looking for a particular Jeep, I chose them because the 'True Car' website stated this is where I'd get t Here's my experience - I went to Stoneridge looking for a particular Jeep, I chose them because the 'True Car' website stated this is where I'd get the best deal. The salesmen were pushy from the beginning and made me feel uncomfortable. They did not honor the true car price and took my keys and registration for my trade in and would not give them back when I requested. I knew the exact car I wanted, they did not have it on the lot but told me they would have another dealer transfer it to them and I would be able to pick it up in one or two days -fine, no problem. I signed all the contracts and paperwork, signed my trade in car over and left a one thousand dollar deposit. I asked for my copy of the paperwork so I could review while I was waiting for my car to arrive, I was told that I would be given my paperwork when I pick up the vehicle. Two days go by and I call, I was told the car they 'secured' from the other dealership was sold yesterday. They immediately try to sell me a similar car, I decline. They gave me back my deposit without much fuss (I pretty sure they knew they were wrong in this whole situation). I end up going to the dealership where they were supposed to have my car transferred from (it was the only one around that had the car I wanted - even though it appeared to be at a higher price)....the sales manager told me that Stoneridge just called that morning to try and secure the vehicle (which they did indeed sell the day before) and not two days ago when I signed all the paperwork, I was told if Stoneridge had secured it when I signed everything, I would have had the car. I'm able to have the exact car I want transferred to dealership #2, the sales manager secured the car on speaker phone in front of me followed by giving me copies of all paperwork, I did not have to sign over my trade in at that time either. HERE'S WHERE IT GETS REALLY SHADY: While going through paperwork, I noticed that my monthly payment was going to be significantly higher than quoted at Stoneridge even though I was paying less in total at dealership #2. I walk through all of the financials with the sales manager and there was no way to get to the low monthly payment Stoneridge promised (unless it was at 0% financing). This tells me that they did not want to give me a copy of the paperwork because it was inaccurate, they were trying to pull a fast one on me and almost got away with it, I'm happy dealership #2 sold the car the day before. I would never do any business with Stoneridge, stay away. THESE GUYS ARE SCAM ARTISTS. I'll be posting this on any review site I can find and contacting the BBB. More

I was recommended by a friend to this particular dealership. Unfortunately my experience was quite different. I was expecting to get good customer service the same customer service my friend recei dealership. Unfortunately my experience was quite different. I was expecting to get good customer service the same customer service my friend received, which would involve having the customer leaving with a brand new car that he would be happy with and excited to drive home. In making this deal there were certain promises that were not kept. Keep in mind I do not live close to this dealership, so it is out of my way to go back to have anything that we agreed to be done with my car a little bit of a hassle. I was promised to have after leather seats put into my car and that the car would be detailed. I was promised that the sales rep in front of two different friends of mine, that the sales rep would drive to my house and pick up the car, him knowing I did not live around the corner. When I (yes me) called to try and set up arrangements for this pick up to have work done on my car, he said on the phone he never promised this and I would have to take it there. OK... this is when all the headaches began. After arguing with the sale rep who supposedly sold me the car (that's another story) he finally after a few phone calls said he would pick my car up. So days later he did. Mind you, I did not wash the new car, kept plastic on some parts because I figured everything would be taken off after the leather seats were put in and then detailed. This dealership said it would take two to three days at the most. Well when I called on the third day the car was still not ready. The next day I was called by the sales rep and he said they had to keep the car for another day because they just now got my car back. Day four I get a call saying they wanted to keep it because they needed to detail the car now. Day five they said it is ready and we will drive it to you. I said OK. Car arrived, sales rep wanted to hand me the keys and not wait. I asked him to stay so I could check the car out. Well, well .. the car WAS NOT detailed. He said yes it was. I asked and took pictures of course and pointed out how there was garbage still in my car, marks still left on the windows from the stickers that they had on the car. the leather was coming out on the console in the back the bunching on one of the seats in front and in the back two seats by the seat belt entrance. He proceeded to tell me it is what it is. Oh yah, he threw in that he filled it up!!! I did not receive any paperwork from the after market leather shop to show proof of where it was taken and my lifetime warranty. Asked sales rep about that.. again I get it is what it is ATTITUDE!! Really??? So now I have to figure out how to get this so called reputable dealership to fix the wrongs that they have done so I can get into this vehicle everyday and be HAPPY about it, not to feel like I have a thorn in my side. PLEASE DO NOT GO TO THIS DEALERSHIP AND BUY A NEW CAR...If I get treated like this for a new car, just think how you'd get treated buying a used one!! i did see some of the reviews on this dealership.. i guess I was hoping to give them the benefit of the doubt! I was wrong More