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Stoops Automotive Group

Muncie, IN

Overview
Employees
Reviews
4.8
717 Reviews
Stoops Automotive Group in Muncie offers quality vehicles to our Anderson, New Castle, and Marion, Indiana Buick GMC customers. With the attractive financing options and a full service department we have at our dealership, you're always well taken care of here. Find the new or used vehicle you want, and call us at (765) 273-4951 if you have any questions.
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4055 W Clara Ln

Muncie, IN

47304

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Showing 717 reviews

August 04, 2023

I am thankful that Todd Castor and Pat Bowen took the time to find the right car to meet my needs and to make the financing fit my budget. Their personal service was five star. Thank you Todd and Pat!!! More

by Gkirchoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Castor, Pat Bowen
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Aug 04, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

August 01, 2023

Best place to buy a car! Stoops has never let me down. Pat has been selling my family cars since I was a very young girl! Won’t go to another salesman ever!!!! More

by BHouser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler, , Pat Bowen
Report | Print
Aug 02, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 31, 2023

There was no pushy sales tactics and after a minor scheduling snafu a timely transaction. All in all a very pleasant experience. More

by JDBrosher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
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Aug 01, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 26, 2023

Pat got me into a new car within 5 hours, while he was handling other clients!! Such a great guy and environment! Will recommend to everyone! Thanks, Pat! More

by aubsshow13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Balfour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Bowen
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Jul 27, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 24, 2023

The BEST Experience ever! Not only did we gain a brand new truck, we have a brand new friend in Pat Bowen!! I would send all friends and family to Stoops! Top notch dealers More

by Jenn Wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Stoops- The Man!! , Pat Bowen
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Jul 25, 2023 -

Stoops Automotive Group responded

Thank you for your review, Jenn! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 10, 2023

Pat was awesome, and Stoops is awesome! This is our 2nd vehicle purchase from Stoops, and both were a great experience! More

by Boydster11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Bowen
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Jul 10, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 08, 2023

Pat Bowen was very personable and is a great car salesman!! Would shop with him again and maybe even my kids someday. More

by golivia.richardson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
Report | Print
Jul 10, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 04, 2023

Pat has been a family friend for such a long time and I am so grateful I was able to experience his great admiration for our family. I was treated like an old friend not a customer which helped to ask ques More

by gailnesper006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Rogers and miss Erin , Pat Bowen
Report | Print
Jul 07, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 04, 2023

We had a wonderful experience working in Pat. He made things go very smoothly. We highly recommend More

by jwi.const
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
Report | Print
Jul 07, 2023 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

June 28, 2023

Sent 3 inquiries to them on a vehicle and never heard back. Even went on their site and submitted another 2 and still nothing. Must not want to sell a truck or suv. More

by dustin.williams91
Recommend Dealer
No
Employees Worked With
Richard Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Criswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Estes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Larrabee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Konate
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Balfour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Osuna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Petty, Pat Bowen, John Pettus
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Jun 28, 2023 -

Stoops Automotive Group responded

Dustin, thank you for providing your feedback regarding your experience requesting additional information from our dealership. We pride ourselves in helping a large number of shoppers, like you; drive nicer, newer vehicles home every day. In fact, we do this by our commitment to providing a timely response to all our internet and phone inquiries. It sounds like there was a miscommunication, therefore we apologize for your experience. We take our feedback seriously and are currently troubleshooting our system and/or the technology involved in the process to see what failed. We know we can't change the past, however if you'd like to consider giving us another opportunity, please give our Customer Care Team a call at 765-587-5095. Thank you for your time, feedback and consideration to provide you with a better experience.

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