Stoops Buick GMC

Exceptional service and professionalalism! I purchased my GMC Acadia in 2011 from Stoops Buick GMC in Plainfield and have used their service department for all my vehicle maintenance and repair I purchased my GMC Acadia in 2011 from Stoops Buick GMC in Plainfield and have used their service department for all my vehicle maintenance and repairs. Their Service Advisors are very knowledgeable and professional although my favorite advisor is Cristie Stocking! The mechanics provide exceptional service and when needed you won't find a better Operations Manager. A 5 star dealership for sure! More

Excellence in service Friendliness and professionalism starts when you walk in the door and carries through to when you walk back out again. In my experience, they never di Friendliness and professionalism starts when you walk in the door and carries through to when you walk back out again. In my experience, they never disappoint. Mike, Christie, and Brian are the best. More

Great customer service I went in with a couple issues after my battery died (my fault) and Mike was thorough in making sure these issues we're fixed and I was updated throug I went in with a couple issues after my battery died (my fault) and Mike was thorough in making sure these issues we're fixed and I was updated through the process. I waited onsite, great comfy waiting area which allowed me to get some work done in the meantime. I would not hesitate to return to Stoops for service! More

Mike Gill is awesome! Brought my truck in for a simple oil change and alignment. Dropped it off before work for my 7 a.m. appointment! At 7:15 I was already receiving a cal Brought my truck in for a simple oil change and alignment. Dropped it off before work for my 7 a.m. appointment! At 7:15 I was already receiving a call from Mr. Gill about what all I wanted done! Not sure if exact time but I know it was around 8:30 Mr. Gill called and told me that they found some bad bearings! I made him aware that it should be under my warranty but that I didn’t know if I had that paperwork! Hepro actively jumped on it and found that I did indeed have warranty and assured me he would get it taken care of! Mr. Gill kept in contact with me during the day about getting parts and such! Once they found a part locally he assured me it would be done at 5:00! When I showed up around 5:15 Mr. Gill was there to greet me and let me know it was done! Awesome customer service! Thanks Scott Whaley More

Excellent customer service Stoops Buick GMC has been an amazing dealership to work with. Cristie Stocking has helped me out many times when coming in for service. She always tak Stoops Buick GMC has been an amazing dealership to work with. Cristie Stocking has helped me out many times when coming in for service. She always takes the time to listen to my concerns and makes sure she understands them prior to me leaving or heading to the waiting area. I’m always well informed of the progress of the work being done, especially if it’s outside of the normal oil change and tire rotation. I always leave the dealership feeling confident in the work that was performed, and if I have any questions they are always happy to take their time and explain things to me. Highly recommend this dealership. More

Service Visit This is the only dealership I will go to for service on my vehicle. Toni is always ready to help and answer any questions. Highly recommend! This is the only dealership I will go to for service on my vehicle. Toni is always ready to help and answer any questions. Highly recommend! More

Best service Great service, Cristie Stocking was very efficient in setting up our service at 55,000 miles. The service was very complete and found some items that Great service, Cristie Stocking was very efficient in setting up our service at 55,000 miles. The service was very complete and found some items that needed attention. Cristie was good at informing us of additional service and added cost. Cristie , as well as all the staff we had contact with were very friendly and courteous. More

Never again We had to take the car back twice to get fixed because it wasn't fully inspected the first time. And they had our car for about a week or two in total We had to take the car back twice to get fixed because it wasn't fully inspected the first time. And they had our car for about a week or two in total. The issue was finally resolved but it came with more headache than it was worth. More