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Sales Department
Stoops Buick GMC
Plainfield, IN
Our Mission Statement is simple.
"Building long term relationships with our customers is the central focus of everything we do."We build success through mutually beneficial relationships with our customers.
We strive to provide an exceptional experience for our customers and associates.
We earn trust with integrity and honor in all of our behaviors.
We prepare ourselves for performance excellence though training and practice.
We acknowledge and correct our mistakes so they are not repeated.
We are considerate of the needs, preferences, and feelings of all persons.
We bring value to our community through corporate responsibility and civic involvement.
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 410 reviews
February 18, 2021
"Joe was great to work with. I picked out the truck, and..."
- S ZappaJoe was great to work with. I picked out the truck, and boom it was mine. He got it done! Really easy to work with!
Read MoreEmployees Worked With
Helpful February 08, 2021
"This dealer sucks. I had an appointment to see a..."
- fmeansThis dealer sucks. I had an appointment to see a specific used car that I was very interested in. I showed up with checkbook and title in hand expecting to make a deal. Imagine my surprise when I was told that they were working a deal on the car with another customer at that moment. The sales manager really dropped the ball, and I will never deal with them and will mention this experience to my friends.
Read MoreEmployees Worked With
February 07, 2021
"Best customer service around hands down. Repeat buyer for..."
- openwheelonlyBest customer service around hands down. Repeat buyer for the 9th time. Highly recommended. Always willing to do anything the customer ask. Jim and his staff make you feel like you’re dealing with a small town dealership but in a modern day setting
Read MoreJanuary 05, 2021
"Tyler and the entire team at Stoops are the absolute best..."
- Joel ClausenTyler and the entire team at Stoops are the absolute best in the business. I highly recommend them for GMC and Buick needs. I wouldnt go anywhere else. I think they are the most fair and customer friendly folks around!
Read MoreDecember 04, 2020
"This is the second time that I’ve had bodywork done at..."
- Mimi1205This is the second time that I’ve had bodywork done at this dealership. In fact the second time, going through insurance, I requested them because of the excellent job they did the first time. Add in the great customer service and it’s a no-brainer.
Read MoreFebruary 26, 2020
"Chuck always do a wonderful job. I have purchased 6 cars..."
- mspatcomedyChuck always do a wonderful job. I have purchased 6 cars from Chuck and he’s always nice and knowledgeable of the vehicle he’s selling. Thank you Chuck
Read MoreJanuary 20, 2020
"This was our first time there and we were really pleased..."
- Paulette MurphyThis was our first time there and we were really pleased with everyone there. Rich was our salesman and he was very professional and listened to our concerns. I love my new car!!!
Read MoreDecember 25, 2019
"Excellent and fair service. Worked out a deal super fast..."
- johnsonmarketinga1Excellent and fair service. Worked out a deal super fast so highly recommend if you are looking for a new or used car and if you are trading in your old one!
Read MoreDecember 04, 2019
"Have been looking for a truck for quite sometime. I found..."
- SteveHave been looking for a truck for quite sometime. I found one on the Stoops website that fit what I was needing. I started the conversation with a text and Stoops responded immediately. Two days later we showed up to look at the truck. Worked with Steve W the salesman and purchased it on the spot. A very seemless and enjoyable experience from beginning to end!
Read MoreNovember 18, 2019
"Purchasing a Buick Regal"
- coop81949First time visiting "Stoops" Dealership it was a relaxing experience & made my auto buying stress free. My sales person Carlos Johnson was very informative...but gave me the time to make my own choice. I will recommend this dealership & sales person to my friends.
Read MoreEmployees Worked With
Carlos Johnson
