Stoops Buick GMC

I called Stoops to see about a new Terrain. They looked at their inventory and the said one was available. I said, "Great, I'd like to com out to the facility and put a deposit on it. They looked at their inventory and the said one was available. I said, "Great, I'd like to com out to the facility and put a deposit on it. I worked with Carson. He said he wanted to email me some "numbers". I told him that would be fine but he may need to adjust it for the down payment and that I have GM-S. He stopped me there. He told me no one is accepting GM-S. Well, that isn't true. Why,because I just bought a Buick Encore for my wife at another dealership and they accepted GM-S pricing. He also told me they are adding a $3,000.00 markup on all new vehicles! I will never do business with this organization. To me Stoops is contributing to the inflation we all are feeling as they unscrupulously gouge the price of the vehicles they sell. More

I went in to purchase my leased vehicle. Jamal greeted me at the door as if he was expecti g me!😊 Everyone I met was kind and very helpful. My direct dealing was with Kevin Moore, the Finance Manager at the door as if he was expecti g me!😊 Everyone I met was kind and very helpful. My direct dealing was with Kevin Moore, the Finance Manager. He is efficient, thorough and warmly hospitable. I will most definitely return for my other vehicle needs! Linda Cobb January 2020 More

Purchased many Buicks from Steve Willett. Unfortunately will not be back as service department is lacking. Scheduled Appointment a few days ago-drove 45 min and they said no appointment even though I showe will not be back as service department is lacking. Scheduled Appointment a few days ago-drove 45 min and they said no appointment even though I showed them the email confirmation. Was told there is no way we can get it in. Will be taking my business elsewhere. More

Unfortunately, this dealership is like most. They MUST create overpriced repairs to keep their service department employed. Never thought the whole organization (from top down), encourage, condone then de create overpriced repairs to keep their service department employed. Never thought the whole organization (from top down), encourage, condone then deny these unscrupulous tactics. Shame on the dealership manager down to the service manager for being in cahoots using false, mis leading and deceptive practices. You ask for honest opinions and reviews... You got it ! If you choose the Buick GMC brand, you will be much better off(at least) considering another used car dealership. If it's too late for you, watch your back and document every promise made from the top, down. More

My 2009 Impala was just body shop repaired. Incredible salute of thanks to Susie Rick and the paint team!! The match performed on my well maintained old car perfect,! Truly all team members involved shou salute of thanks to Susie Rick and the paint team!! The match performed on my well maintained old car perfect,! Truly all team members involved should be recognized! More

Joe was great to work with. I picked out the truck, and boom it was mine. He got it done! Really easy to work with! boom it was mine. He got it done! Really easy to work with! More

This dealer sucks. I had an appointment to see a specific used car that I was very interested in. I showed up with checkbook and title in hand expecting to make a deal. Imagine my surprise when I specific used car that I was very interested in. I showed up with checkbook and title in hand expecting to make a deal. Imagine my surprise when I was told that they were working a deal on the car with another customer at that moment. The sales manager really dropped the ball, and I will never deal with them and will mention this experience to my friends. More

Best customer service around hands down. Repeat buyer for the 9th time. Highly recommended. Always willing to do anything the customer ask. Jim and his staff make you feel like you’re dealing with a small to the 9th time. Highly recommended. Always willing to do anything the customer ask. Jim and his staff make you feel like you’re dealing with a small town dealership but in a modern day setting More

Tyler and the entire team at Stoops are the absolute best in the business. I highly recommend them for GMC and Buick needs. I wouldnt go anywhere else. I think they are the most fair and customer friendly in the business. I highly recommend them for GMC and Buick needs. I wouldnt go anywhere else. I think they are the most fair and customer friendly folks around! More

This is the second time that I’ve had bodywork done at this dealership. In fact the second time, going through insurance, I requested them because of the excellent job they did the first time. Add in the this dealership. In fact the second time, going through insurance, I requested them because of the excellent job they did the first time. Add in the great customer service and it’s a no-brainer. More