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Stoops Buick GMC
Plainfield, IN
437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 437 reviews
September 12, 2017
Never again We had to take the car back twice to get fixed because it wasn't fully inspected the first time. And they had our car for about a week or two in total We had to take the car back twice to get fixed because it wasn't fully inspected the first time. And they had our car for about a week or two in total. The issue was finally resolved but it came with more headache than it was worth. More
by 1st time client
Employees Worked With
Eric Davis
July 29, 2017
Don't make same mistake twice Daughter bought a used car and as soon as they had check in hand the attitude for customer service changed. Ended up speaking with Mr.Meyers and now u Daughter bought a used car and as soon as they had check in hand the attitude for customer service changed. Ended up speaking with Mr.Meyers and now understand why the rest of the staff acts as they do. Was told they recorded phone calls with daughter and when ask who gave the dealer permission to record phone calls Mr.Meyers turned very defensive. I told him I would contact the BBB and he said he didn't care because he had been with the for several years and had a good rating so it wouldn't matter. He also stated that the issue with the car was fine when it left dealer and it had been 5 days so they were not responsible for it. A class act for the leader of a company. Guess that's what happens when you from out of town. Not naming salesman due to attitudes filter down the chain of command. So it's understandable now. More
by Jarhead
Employees Worked With
Jim Meyers
June 21, 2017
Clean cars for competitive price. My wife and I had a wonderful experience at stoops. Friendly staff and clean used vehicles at competitive price. We will most likely be going back for My wife and I had a wonderful experience at stoops. Friendly staff and clean used vehicles at competitive price. We will most likely be going back for our next vehicle. More
by Levi&Emily
Employees Worked With
Steve Stason
May 29, 2017
Just leased my second car I would like to give big kudos to Steve Willett, this is the second vehicle I have leased at Stoops with the assistance of Steve. He is very friendly I would like to give big kudos to Steve Willett, this is the second vehicle I have leased at Stoops with the assistance of Steve. He is very friendly and even more knowledgeable about the vehicles he sells. Also I would like to acknowledge Toni Golladay in the service department she is always willing to answer any question you may have and always gets my car in for service or maintenance in a timely manner. Overall I am now completely loyal to Stoops Buick and recommend them to all my friends. More
by Big Stoops Fan
Employees Worked With
Steve Willett, Toni Golladay
May 23, 2017
Awful Customer Service We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the propo We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the proposed price for the car. We told him we would have to think about it. Later that evening, Mr. Baker called to say that the GM, Jim Meyers, had authorized him to offer us a lower price. Following that discussion, we agreed and advised that we could be there the following evening to complete the paperwork for the car. Mr. Baker noted that he would not be at the dealership that evening but told us that the deal was all ready to go and another salesperson would handle everything in his absence. That next afternoon we had a family member experience a medical emergency which caused them to be rushed to the emergency room. When it became apparent it would be necessary for us to be at the hospital for several hours we called the dealership to notify them of the situation and that we would be there that next morning. Approximately 20 minutes after that call we received a call Mr. Barker. He said that even though he was out of the office, the dealership had contacted him about our situation. During that phone call, be proceeded to tell us that it didn't matter that we were at the emergency room. If we didn't come to the dealership that night, the deal was off. We couldn't believe his attitude. We called Mr. Meyers to explain our situation but was told he was busy. Mr. Barker, nor Mr. Meyers ever contacted us again. Needless to say, we were saddened and shocked. We will never recommend Stoops to anyone if that is how they treat customers! More
by Very Disappointed
Employees Worked With
Jim Meyers, Bob Barker
May 09, 2017
New Truck We would highly recommend Rich Santomassino at Stoops! He was very pleasant, and helpful from the moment that we met him. With a great personality. We would highly recommend Rich Santomassino at Stoops! He was very pleasant, and helpful from the moment that we met him. With a great personality. When I picked the truck up he went over every feature with me. Very knowledgeable! He came in on his day off to be there for me! He is a great guy, and will always have our business! A very pleasant transaction! Thank you Rich! More
by Bentlee's nana
Employees Worked With
Rich Santomassino
May 07, 2017
Best I have ever seen Love the no hassle approach. While looking for a vehicle we first searched online. Found the best "looking" deal online at Stoops Buick. Upon arriving Love the no hassle approach. While looking for a vehicle we first searched online. Found the best "looking" deal online at Stoops Buick. Upon arriving we go to find the vehicle we seen on the internet. No vulture sales approach, we went inside and meet with Steve. Steve was great to work with and he got us in and out of there in a very timely fashion. I recommend everyone to Stoops Buick and highly recommend them to see Steve Stason. I want to mention the best "looking" deal was just that no hidden surprises. More
by Mimirhonda
Employees Worked With
Steve Stason
April 17, 2017
Honest No hassle sales approach Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Will c Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Will continue to recommend them without hesitation. More
by Todd
Employees Worked With
Steve Willett
April 13, 2017
Used car purchase I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He never hurried us and was awesome. We felt very satisfied with the whole experience. We will come back. More
by Car guy barb 123
Employees Worked With
Rich Santomassino
April 05, 2017
Very good experience I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This i I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This is the first place I will go to look in the future. Thanks More
by stephen allen
Employees Worked With
Steve Willett, John Conway
