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Stoops Buick GMC
Plainfield, IN
434 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 434 reviews
May 29, 2017
Just leased my second car I would like to give big kudos to Steve Willett, this is the second vehicle I have leased at Stoops with the assistance of Steve. He is very friendly I would like to give big kudos to Steve Willett, this is the second vehicle I have leased at Stoops with the assistance of Steve. He is very friendly and even more knowledgeable about the vehicles he sells. Also I would like to acknowledge Toni Golladay in the service department she is always willing to answer any question you may have and always gets my car in for service or maintenance in a timely manner. Overall I am now completely loyal to Stoops Buick and recommend them to all my friends. More
by Big Stoops Fan
Employees Worked With
Steve Willett, Toni Golladay
May 23, 2017
Awful Customer Service We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the propo We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the proposed price for the car. We told him we would have to think about it. Later that evening, Mr. Baker called to say that the GM, Jim Meyers, had authorized him to offer us a lower price. Following that discussion, we agreed and advised that we could be there the following evening to complete the paperwork for the car. Mr. Baker noted that he would not be at the dealership that evening but told us that the deal was all ready to go and another salesperson would handle everything in his absence. That next afternoon we had a family member experience a medical emergency which caused them to be rushed to the emergency room. When it became apparent it would be necessary for us to be at the hospital for several hours we called the dealership to notify them of the situation and that we would be there that next morning. Approximately 20 minutes after that call we received a call Mr. Barker. He said that even though he was out of the office, the dealership had contacted him about our situation. During that phone call, be proceeded to tell us that it didn't matter that we were at the emergency room. If we didn't come to the dealership that night, the deal was off. We couldn't believe his attitude. We called Mr. Meyers to explain our situation but was told he was busy. Mr. Barker, nor Mr. Meyers ever contacted us again. Needless to say, we were saddened and shocked. We will never recommend Stoops to anyone if that is how they treat customers! More
by Very Disappointed
Employees Worked With
Jim Meyers, Bob Barker
May 09, 2017
New Truck We would highly recommend Rich Santomassino at Stoops! He was very pleasant, and helpful from the moment that we met him. With a great personality. We would highly recommend Rich Santomassino at Stoops! He was very pleasant, and helpful from the moment that we met him. With a great personality. When I picked the truck up he went over every feature with me. Very knowledgeable! He came in on his day off to be there for me! He is a great guy, and will always have our business! A very pleasant transaction! Thank you Rich! More
by Bentlee's nana
Employees Worked With
Rich Santomassino
May 07, 2017
Best I have ever seen Love the no hassle approach. While looking for a vehicle we first searched online. Found the best "looking" deal online at Stoops Buick. Upon arriving Love the no hassle approach. While looking for a vehicle we first searched online. Found the best "looking" deal online at Stoops Buick. Upon arriving we go to find the vehicle we seen on the internet. No vulture sales approach, we went inside and meet with Steve. Steve was great to work with and he got us in and out of there in a very timely fashion. I recommend everyone to Stoops Buick and highly recommend them to see Steve Stason. I want to mention the best "looking" deal was just that no hidden surprises. More
by Mimirhonda
Employees Worked With
Steve Stason
April 17, 2017
Honest No hassle sales approach Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Will c Had the opportunity to buy a Buick Encore from Stoops and they did not disappoint. We told them the car and price we wanted and they found it. Will continue to recommend them without hesitation. More
by Todd
Employees Worked With
Steve Willett
April 13, 2017
Used car purchase I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He never hurried us and was awesome. We felt very satisfied with the whole experience. We will come back. More
by Car guy barb 123
Employees Worked With
Rich Santomassino
April 05, 2017
Very good experience I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This i I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This is the first place I will go to look in the future. Thanks More
by stephen allen
Employees Worked With
Steve Willett, John Conway
April 04, 2017
New Vehicle Purchase We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floy We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floyd Mooresville, IN More
by Jerry Floyd
Employees Worked With
Steve Willett
March 25, 2017
No Pressure and Amazing Service My husband and I had been casually looking for the right vehicle but were in no hurry to buy. Most dealerships we visited never followed up or took ti My husband and I had been casually looking for the right vehicle but were in no hurry to buy. Most dealerships we visited never followed up or took time to "qualify" the customer. On a whim we made the 45 minute drive down to Stoops where we met Rich Santomassino. Rich took the time to actually listen to our needs. He is very knowledgeable and helped discuss at length our options and the pros and cons, never pressuring us. Rich actually got his used sales manager involved to find us EXACTLY what we were looking for. It took a few days but Stoops went to auction and brought back a vehicle that met our criteria. Rich stayed in contact with us the entire time keeping us updated as to the status of the search and arrival of the car. When it came time for the test drive etc. there was absolutely no pressure to buy. Stoops wanted us to be 100% satisfied. If you are in the market for a car, stop by Stoops and talk to Rich. You will not be disappointed. He definitely earned the right to be first on our list when we are in the market for another vehicle. More
by Regal Beauty
Employees Worked With
Aaron Wildey, Rich Santomassino
March 20, 2017
No Hassle I was skeptical of the no hassle price listed online since it was about $3000 less than local dealerships but decided to go see if it was really a no I was skeptical of the no hassle price listed online since it was about $3000 less than local dealerships but decided to go see if it was really a no hassle price. We were from out of town and had to drive an hour and a half to get there. The salesman was waiting for us upon arrival and quickly took us to do a test drive of a few different Chevrolet Malibu's. He was friendly, quick, and knowledgeable about the car's features. We were very pleased to find out that the price listed online was the actual price. There was only one added cost of $250 that would benefit someone if they lived close enough to the dealership, but they took this off for us since it was not going to benefit us. I love, love, love the no hassle price approach because I don't have the time or energy to negotiate back and forth just to get a fair price. I was trading in my current vehicle and they handle trade ins very differently than other dealerships. They actually go through the blue book value with you and also give you what their dealership appraises the car for. Whichever is higher is what you can get for your car. Kelly Blue Book gives them a check for the vehicle if their price is higher. This was a new experience for me and left me feeling like I got a fair price for my trade in. Steve Stason was our salesman and he was very patient and also very expedient to get us out of there that very same night. He stayed late to make sure we left with the vehicle and that we knew about all of the technological features of the car. The loan process was very easy as well and they didn't try to upsell us something that wasn't needed. Once again I really appreciated the no hassle approach. This has been the only time I have purchased a car and not felt pressured to purchase something that I didn't want or need. I can't say thank you enough and we will definitely be back for our next vehicle purchase! More
by janelle.smith30
Employees Worked With
Steve Stason
