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Stoops Buick GMC
Plainfield, IN
434 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 434 reviews
February 17, 2016
Customer Experience. I felt like a VIP Hi, I have a 2004 GMC Yukon Denali for 3 years now. As my truck is not new, I have always taken the cheap rout when it comes to parts and service (my Hi, I have a 2004 GMC Yukon Denali for 3 years now. As my truck is not new, I have always taken the cheap rout when it comes to parts and service (my buy here, pay here dealer’s mechanic). I cannot complain about my dealer. My regular mechanic has always helped me with payment plans and he does a great work. I had never before tried what I call (a Fancy Dealers Mechanic) because I thought the price was always high. This time my car had a problem that my regular mechanic could not help me with. He recommended me to go to a GMC directly. Immediately I thought… “Here goes my Vacation Money” I checked on Google and got the address for Stoops Buick GMC. I got to the sales office (very nice place) and immediately after opening the door, one of the sales persons came to me and asked me how he could help me. I explained the situation and he immediately directed me to the service area. When I got to the Service area, I met Mike Gill (my Service Consultant) … What a service! He explained all the services and time required. I was very impressed. The area was very clean and everyone knew what they where doing. Still… I was concerned about my “Vacation Fund”, but I had no choice, I had to fix my car, so I left the car. Since I did not have an appointment and It may take a few hours before he could know exactly what was wrong with my truck, Mike asked if I needed a ride home. I was a little confused. What do you mean? I asked. He told me that they have a shuttle service or something like that. Even though my sister came to pick me up, the very nice lady was there ready to take me back to my place if I needed her to… Once again, I thought… “My Vacation Money”. After a few hours, Mike called me with the big news. It was the Yaw Rate Sensor. He explained what it was and gave me the Grand Total… Not Bad At ALL… Mike worked with me on the price and I gave him the Go Ahead… Next Day (Today) I went to get my truck. Mike was expecting me with all the paperwork in one hand and my keys on the other. He took me to the cashier. I did not had to wait even a minute. He made me feel like I was a VIP customer. When I got to my truck, it was washed. My Truck Looks and Works GREAT. So, in my opinion the price was fair. I expected to pay FAR MORE than what I paid. In terms of service, Stoops Buick GMC provided a Supper Customer Service Experience for me. I have to say, with Service Consultants like Mike Gill, it is very easy to achieve that level of customer satisfaction. I will be back again. More
by JJRR
Employees Worked With
Mike Gill
February 16, 2016
Trustworthy If you want to feel safe in buying a new or used vehicle from a trustworthy dealership, then look no further than Stoops in Plainfield, In. And be sur If you want to feel safe in buying a new or used vehicle from a trustworthy dealership, then look no further than Stoops in Plainfield, In. And be sure to ask for Kent, as he and all of their salesman are very helpful and do all they can to make your buying experience pleasant! We will certainly be coming back. A+ for their cars, their service and all of their help in making your buying experience a smooth transaction! Mark and Robin Lantz More
by Mark and Robin
Employees Worked With
Kent (Fish) Fisher
February 14, 2016
Service The Service Dept was able to get my vehicle in the same day I called. The staff was friendly and helpful. I would recommend Stoops Buick GMC. The Service Dept was able to get my vehicle in the same day I called. The staff was friendly and helpful. I would recommend Stoops Buick GMC. More
by Sanderson
Employees Worked With
Michael Gill
February 12, 2016
Great experience from entire team! I purchased a used pre-certified car from Stoops and have been very pleased with this dealership in every way. After I took my car home I found a coup I purchased a used pre-certified car from Stoops and have been very pleased with this dealership in every way. After I took my car home I found a couple minor things that needed repaired and I called my salesman Tony Jones (whom I would definitely recommend). He set me up with the service department This service team is outstanding! They were courteous, efficient, and took care of the problems. They shuttled my wife and I to the mall while the car was being repaired. I live in Terre Haute and bought this car about seventy miles away. Even though there is a Buick dealership just five miles from my house I will continue to take my vehicles to Stoops for my service. There is no comparison to the level of service between these dealerships, More
by sattisfied customer
Employees Worked With
Kellie Stocking, Tony Jones
February 12, 2016
Steve Willet is the greatest I purchased two cars through Stoops with Steve as my salesman. Never any pressure, always remembering me when I come in for car service. Awesome!! I purchased two cars through Stoops with Steve as my salesman. Never any pressure, always remembering me when I come in for car service. Awesome!! More
by Zionsville Customer
Employees Worked With
Steve Willett
February 10, 2016
Love it! This is my first purchase from Stoops. My wife and I were very pleased with our overall experience. Joe was very helpful and informative. I hope the c This is my first purchase from Stoops. My wife and I were very pleased with our overall experience. Joe was very helpful and informative. I hope the car is as great as the people! More
by Chris
Employees Worked With
Joe Manderino
February 10, 2016
purchase of used car We just purchased a 2013 Buick LaCrosse from Steve Willett @ Stoops Buick,Plainfield In. Steve offered no hype, pressure or fluff. That's pretty rare We just purchased a 2013 Buick LaCrosse from Steve Willett @ Stoops Buick,Plainfield In. Steve offered no hype, pressure or fluff. That's pretty rare these days and much appreciated . I dropped one star because the wait to do the paper work was too long. We'll pass the good word and go back again. More
by Dave74
Employees Worked With
Steve Willett
February 10, 2016
Another great experience at Stoops As always I was impressed with my experience at Stoops. Mr Gill took care of me in the service department. He was very helpful and pleasant. I felt v As always I was impressed with my experience at Stoops. Mr Gill took care of me in the service department. He was very helpful and pleasant. I felt valued as a customer. I had made an appointment to have oil changed, tires rotated etc. I was in and out in less than one hour. While in the waiting room, employees came in and asked if I wanted coffee, hot chocolate etc. Kudos to the staff at Stoops. You people are the best. More
by Speedway Smitty
Employees Worked With
Mr. Gill in the service department, Jim Meyers, Steve Willett
February 09, 2016
Outstanding Prompt Service Since I bought my Enclave I have had it serviced at Stoops Buick in Plainfield and couldn't be any happier with their service. Everyone is courteous w Since I bought my Enclave I have had it serviced at Stoops Buick in Plainfield and couldn't be any happier with their service. Everyone is courteous with down to earth personalities. They have been more than fair with the service they have provided me and my wife. I will continue my relationship with this dealership for my future needs as well and will recommend others to trust their business with Stoop Buick of Plainfield. Thank you all and Special Thanks to Toni! More
by FastEddie0357
Employees Worked With
Toni Golladay
February 06, 2016
Thanks to everyone for such professional service. New car manager, salesman and owner all worked together to meet our needs. We have dealt with Jim Meyer, Jim Jarvis and Kent Fisher for a long time a New car manager, salesman and owner all worked together to meet our needs. We have dealt with Jim Meyer, Jim Jarvis and Kent Fisher for a long time and have never walked away disappointed. More
by Mick2016
Employees Worked With
Jim Meyers, Jim Jarvis, Kent (Fish) Fisher
