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Straub Honda

Triadelphia, WV

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4 Reviews

200 Straub Drive

Triadelphia, WV

26059

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September 16, 2021

"On September 8, 2021 my granddaughter had called and set..."

- Grandfather

On September 8, 2021 my granddaughter had called and set up an appointment to get her recent used car purchase to have have the car detailed at 9:30 am. At around 9:20 am I arrived and spoke with the salesman she purchased the car from, he tried to find out where the appointment was placed, he assured me he would get it taken care of along with having the second key made. He told me to check back in a couple of hours, at 11 am I returned and was told that the detail shop didn't have the engine bay detailed yet and told me to check back in a couple of hours. At 2 pm I returned to find out the car was still not done, I couldn't wait any longer, the salesman went and returned with the car and told me that the interior was still damp, which after returning home and inspecting we couldn't find where anything was done, Not even the carpet had been vacuumed. I wish it hadn't been raining hard and having to get to an appointment before leaving the next day to go out of town, I would have spoken with the manager about the situation. Maybe if anyone is interested in checking to find out why I wasted all my time the salesmans name was Tyler Swann. Till this day no one from the dealership has called to check to see if everything was done. Only being the grandfather and not being the actual customer I cannot leave a rating, good thing for it would be negative. Disgusted Grandfather

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Overall Experience
Recommend Dealer
No
Employees Worked With
Tyler Swann
August 12, 2021

"12,000 mile oil change: super easy to make an appt at my..."

- jpdoyle88

12,000 mile oil change: super easy to make an appt at my convenience. Service dept greeted me and ran on time. I then paid the service member, didn't have to go to anyone else. Courteous, and knowledgeable. My only request: get more comfortable rocking chairs!! Other than that, a positive experience!

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Recommend Dealer
Yes
Employees Worked With
George Czapp
August 08, 2021

"Straub Automotive is why we continue to go to them year..."

- Isten Hozta

Straub Automotive is why we continue to go to them year after year after year. They are consistent, fair, and always tell you what needs done. No pressure but if they recommend something be done I always tell them to go ahead. It is better to take care of something now rather than later. Decades of experience with Straub Automotive shows they do what they say. Kudos to Cody Phillips the Service person. He is AWESOME!!!! You can tell him for me. Pass this along to the owner.

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Recommend Dealer
Yes
Employees Worked With
Cody Phillips
July 26, 2019

"Went in skeptical, came out SOLD!"

- SpasticRat

Went to Straub Honda to confirm my choice about buying a new Toyota, either a Rav 4 or a Highlander. Michael Staskey met me at the door and showed me a CR-V. He is without a doubt the most knowledgable sales person I have ever met. I really wanted NOT to like the CR-V and confirm my choice of a Toyota. But Michaels knowledge of the Honda CR-V and his professionalism won me over. He was not pushy or rushed. He showed me how the safety features worked and I was SOLD! The test drive capped it off. The car is awesome and then some. Honda has hit a home run with this car. But it still takes a great sales person to close the deal. And the funny thing was, my neighbor was buying the EXACT same car at the exact same time we were. I can only hope their salesman was as good as Michael.

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Recommend Dealer
Yes
Employees Worked With
Michael Staskey
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