Steer clear and stay FAR, FAR away from this dealership and the General Managers', Mike Boston & David Le. Terrible communication from flow of info from Sales manager to sales rep. I worked out a fair deal for a 2016 Honda Pilot including the promise that the dealership would match or better my credit union's finance rate of 1.74%.
The vehicle was delivered 2 months later, and we were meeting for the final paper work, I received a written email from the (sales rep) that they would shop around for the best rate using soft pulls and then pursue no more than 3 sources for the best rate to compete with my loan. Little known to me, the sales manager decided to "shop around" and hard pull my credit 11 times. When I found this out, the financial manager David Meyer said, ..."that was unusual and it usually only goes to about 3 max but it won't affect my score since I have an 849 FICO."...
What!! Totally beside the point, it is the principle of the action of pursuing a rate that starts at 2.5 and goes to 2.15 ...what was the expected outcome??...to lure me in and force me to sign with them if they abused my credit score enough??..I expressed my concern and wishes that the original agreement was honored of matching or bettering my loan instead of ruining my credit inquiry score and not honoring the rate match deal we had in WRITING. All David could offer was an apology and an, "oops, our bad", attitude.
Needless to say I would have left, but our lease was up and I had already waited for 2 months for the vehicle to be delivered. So we took the vehicle and I am now in the process of dealing with the credit unions and trying to clear my inquiry list from my record. My score only dropped 3 points but those 11 hard pulls will stay on my record for the next 2 years.
I contacted my sales rep, who no longer works under Mike Boston, as well as the internet sales Rep Catherine Perales, to relay my concerns and frustrations to Mike Boston and David Le.
To date, I have heard NOTHING from the Sales Manager or the General Manager, and they have avoided all contact including text, email and send all my calls to voicemail. Only a generic Thank You and this Yelp request have been received..ha..completely out of touch
Reminds me of old school bait and switch routines. I am upset this entire deal happened this way, unfortunately, this is not the first Honda dealer that underhandedness and lies have occurred at. Had a different situation but unfortunate outcome at Sterling McCall a couple years ago, but that is another story.
Do yourself a favor and use Streater-Smith as nothing more than a business who will match you on price and then use that info and go elsewhere to do your business. They are a very dishonest dealership. You have been warned!