Stykemain Chevrolet

Easy to deal with. No xx and straight facts and business Jay is the man No xx and straight facts and business Jay is the man More

Great vehicle at an excellent price with that personal touch. Truly enjoyed working with Brad on my used car deal. Exceptional customer service! touch. Truly enjoyed working with Brad on my used car deal. Exceptional customer service! More

I enjoyed a very relaxing wait and was offered coffee and chocolate while I was waiting. Very professional and also nice. chocolate while I was waiting. Very professional and also nice. More

Excellent place to purchase a new car or do the services cars They always serve you with a smile and are reliable. cars They always serve you with a smile and are reliable. More

Welcoming, easy to work with. Went above and beyond to help me. Kind, friendly, great service Went above and beyond to help me. Kind, friendly, great service More

Not crazy about the vehicle I purchased, but that was on me, my decision. I have had a few problems but service and repair has been exceptional! Very pleased with the way the service department runs, would me, my decision. I have had a few problems but service and repair has been exceptional! Very pleased with the way the service department runs, would definitely make my next purchase here because of service! More

Dealership: Stykemain Chevrolet – Paulding, OH Individuals involved: • Jesse Renollet – Sales Manager (claimed to be General Manager) • Brad Davis – Salesperson • Jim Stykemain – Owner T OH Individuals involved: • Jesse Renollet – Sales Manager (claimed to be General Manager) • Brad Davis – Salesperson • Jim Stykemain – Owner Today we drove two and a half hours to Paulding, Ohio to look at a 2022 Ram 2500 diesel. I contacted the salesperson (Brad Davis) when the dealership opened and was upfront that we would want to negotiate in person. He was friendly, responsive, and professional throughout. When we arrived, the truck started and we were allowed to test drive it. Less than one mile into the drive, the truck lost power and began throwing warning messages. We were forced to pull over just off a busy highway in actual -10°F temperatures (not wind chill) with traffic flying by. The truck would not restart, and we were left sitting on the roadside with our hazards on in dangerous conditions. We attempted to contact the salesperson several times with no answer. We eventually reached the receptionist, who tried to transfer us to service, but no one answered. We explained that we were stranded, unsafe, and could literally see the dealership from where we were sitting. After some time, the salesperson and a service employee arrived and brought us back. The truck ultimately had to be towed back to the dealership. They suggested the diesel fuel may have gelled due to low fuel, which is plausible. Despite this, we were still willing to move forward with the purchase if the dealership was willing to work with us given the circumstances. That’s when the attitude from management became the real problem. I approached the sales manager, Jesse Renollet, respectfully to discuss whether there might be any flexibility on price given that we had just been stranded in dangerous conditions after driving five hours round trip. His response was cold and dismissive: “The price is the price.” No apology. No concern for safety. No acknowledgment of the situation. When I asked if the general manager was available, he said he was the general manager. I then asked about speaking with the owner. He asked, “Would you like to speak with him?” When I said yes, he turned as if he was going to call, then turned back with a sarcastic smirk and said, “Oh, I forgot, he’s on his way to Florida.” The interaction was condescending, dismissive, and unprofessional. To be clear, our salesperson was courteous and professional. This failure falls squarely on management. After everything that occurred, the dealership offered not a penny off the advertised price and even stated they would be raising the price the following week. Based on this experience, I strongly encourage others to read the reviews and take them seriously. This dealership does not value customer safety, customer service, or accountability. I will not return, and I will be sharing this experience publicly. More

This dealership is outstanding on every aspect. The employees at this dealership are very professional and very friendly. The employees at this dealership are very professional and very friendly. More

Very genuine, explained everything well Always conversive and professional attitude with humor thrown in Free and professional attitude with humor thrown in Free More

I was satisfied with my purchase. Austin Sears was very easy to work with and answered all my calls and questions Austin Sears was very easy to work with and answered all my calls and questions More