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Subaru Concord
Concord, NC
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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75 Reviews of Subaru Concord
January 02, 2024
Sales staff were friendly, helpful, and patient with us as we considered our purchase. When we decided to order from the factory, we expected a long delay. But the folks at Subaru Concord managed to locate as we considered our purchase. When we decided to order from the factory, we expected a long delay. But the folks at Subaru Concord managed to locate a vehicle that checked all of our boxes and set up a dealer trade so we could get our new Forester before the New Year. Thanks for the great service, Noa, Earl,.and Kevin! We were dreading buying a new car, but y'all made it a pleasant experience. More
by M1artist
Employees Worked With
Earl Broadway
October 19, 2023
the sales person, Daria Robinson, was extremely willing to answer all questions or bring in someone that would be an expert in that would confirm any questions. to answer all questions or bring in someone that would be an expert in that would confirm any questions. More
by jhj.stanley71
Employees Worked With
Steve Porter, Jeremie Robison, Whitney Marti
August 30, 2023
This dealership took over one hour and forty-five minutes for a scheduled service. I had an appointment and this made it worse! Then they tell me my bill is almost 3 times higher than what I agreed minutes for a scheduled service. I had an appointment and this made it worse! Then they tell me my bill is almost 3 times higher than what I agreed too. There was a miscommunication on my service so I got the extra service, which I did not pay for. I paid for the service that I asked for. Unfortunately, I have no idea what was done to my car except for the oil change. They were very nice. More
by chinson
Employees Worked With
Steve Porter, Jeremie Robison
April 04, 2023
Always professional, courteous and truly understands the needs of the customer. Been coming for years because of the personal attention to detail and willingness to listen - rare finds in the car sales biz! needs of the customer. Been coming for years because of the personal attention to detail and willingness to listen - rare finds in the car sales biz! More
by L Riley
Employees Worked With
Kevin Wingler, Earl Broadway, Todd Stuver
April 04, 2023
I was an "out of towner". The first thing was that I was recognized as soon as I walked in. Other dealerships have their heads down, doing paperwork or are on the phone. The The first thing was that I was recognized as soon as I walked in. Other dealerships have their heads down, doing paperwork or are on the phone. The least they could do would be to nod their head recognizing that I was there. The staff went out of their way to explain how they would do the work required, showed me the waiting area and asked if I had any other concerns. I had a problem entering my map updates (as most owners do). The service manager grabbed my thumb drive, put it in his computer to download and then put it in my car. He could have done what another dealership did and say that they couldn't help me, but THEY DID! They also explained the revised warranty work policy concerning mileage and age of the vehicle and I wasn't charged for the required maintenance that they performed. Another dealership did not do that. Maybe it's a 'Southern Thing" that they offer more help than I need but I LIKE IT! More
by joe INJAYCHOCK
Employees Worked With
Jeremie Robison
