Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Subaru El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
581 Reviews
Call Dealership (915) 778-1444
View Awards

1414 Airway Blvd

El Paso, TX

79925

Directions

By Type

Showing 581 reviews

March 13, 2026

Fast and friendly service. My car was ready when promised. All my questions were answered. More

by Bertha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saloum Boucher
Report | Print
Mar 14, 2026 -

Subaru El Paso responded

Hi Bertha, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 07, 2026

Service Department completed the work quicker than expected. Cost was a bit more than expected but the dealership warranty is worth it. More

by Kingmeister007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Mar 12, 2026 -

Subaru El Paso responded

Thank you for your feedback. We’re glad to hear the service was completed quicker than expected. We appreciate your comments and your continued trust in the dealership warranty. Group 1 Subaru El Paso - 915-995-4089

March 02, 2026

Excellent customer service. Wish my customer copy could have describe what was the problem with our Subaru. More

by esquivelgraciela
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
Report | Print
Mar 12, 2026 -

Subaru El Paso responded

Pleased with customer service and service dept, We had to have a tow. We paid the invoice awaiting a refund since the vehicle was still under warranty. 36 months or 36,000 miles. March 16 is the 36 month and we have less than 22,000 miles. We called roadside assistance for a tow truck. It was a scary situation as the car just stopped working. Group 1 Subaru El Paso - 915-995-4089

March 01, 2026

The young woman that helped me knew what she was doing and very knowledgeable . Great job More

by isabelpyatt74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Ortiz
Report | Print
Mar 04, 2026 -

Subaru El Paso responded

Hi, we're so happy we were able to help you out! Until the next time we meet, take care!

February 23, 2026

Bought our car here and have had it serviced here for 7+ years. Great people, honest service and a fantastic car! More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail in the Service Dept.
Report | Print
Feb 27, 2026 -

Subaru El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2026

Straightforward and efficient. Up front pricing and able to provide an accurate timeline for repairs. More

by jfeitshans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Foster, group1auto group1auto
Report | Print
Feb 21, 2026 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2026

Outstanding service. Thank you for all the professionalism that the dealership gives its customers. Thanks More

by 240ztman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did worked with whoever is in the service department , group1auto group1auto
Report | Print
Feb 15, 2026 -

Subaru El Paso responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2026

One of the Best Places to buy a Vehicle, New or Used. Have purchased 3 vehicles from this Dealership. More

by cor.gon.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy, Vincente Hernandez, Christopher Marquez, Paul Lucero, Paco Ramirez, Kris Foster, Jesse Vasquez, group1auto group1auto
Report | Print
Feb 18, 2026 -

Subaru El Paso responded

Thank you for your continued trust and for purchasing multiple vehicles with us. We truly appreciate your support. If there's anything we can do to make your next visit a 5-star experience, please don't hesitate to reach out. We'd greatly appreciate the opportunity to assist. Matthew Valenzuela General Manager - Group 1 Subaru El Paso (915) 540-9128 matthewvalenzuela@Group1Auto.com

February 01, 2026

Helpful staff, we love the quality of the vehicles, and quick turnaround when we service the vehicles. More

by cjcossio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Report | Print
Feb 04, 2026 -

Subaru El Paso responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2026

Overall service is very good. The service representatives are friendly and open. They care about the customers. I wish they could honor multiple promotions in one service altogeth More

by Iva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Report | Print
1
2
3
...
59