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group1auto group1auto
group1auto group1auto at Subaru El Paso

group1auto group1auto

Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
140 Reviews
4.7

140 Reviews

Write a Review

140 Reviews of group1auto group1auto

November 08, 2026

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Employee Rating

Fail to follow up or let customer aware of issues and don’t seem bothered that they let me drive off when my care technically isn’t safe to drive. More

by krisbuda90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 12, 2026

Subaru El Paso responded

Thank you for bringing your concerns to our attention. I have personally reviewed the situation and have identified an area that I would like the opportunity to address with you. I would appreciate the chance to speak with you directly to better understand your concerns and discuss bringing your vehicle back to our dealership for a follow-up inspection with our Shop Foreman. Our goal is to ensure your concerns are properly addressed and that you feel confident in the service you receive from our team. Please reach out to me at your convenience so we can discuss the next steps. I truly appreciate the opportunity to work toward a resolution. Lisa Peña Service Manager Group 1 Subaru El Paso (915) 229-1912 lisapena@Group1Auto.com

October 21, 2026

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Employee Rating

I took my vehicle in for oil change and I was thoroughly impressed by the attention to detail that my vehicle was given! Very friendly and knowledgeable staff!!! Thank you Lexi for all your help!!! More

by trujillov4473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lexi

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Oct 22, 2026

Subaru El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2026

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Employee Rating

Omar was very helpful in showing multiple models to find what we were looking for and helping us get the best deal when we found the one we liked! More

by mgsastre6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Escalóna

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Oct 19, 2026

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 01, 2026

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Employee Rating

Subaru El Paso has the best service, very pleasant facility and kind staff. Thank you! More

by Chiyoen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 04, 2026

Subaru El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2026

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Employee Rating

Service was quick and I was taken care of. My car received a full check informing me of other maintenance service needed. More

by baezarogelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 04, 2026

Subaru El Paso responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2026

Dealership Rating
Employee Rating

Worked with 3 people throughout the process and everyone was very friendly and helpful. Glad we chose this dealership More

by trey.tucci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Rick and Hector

Print
Sep 17, 2026

Subaru El Paso responded

Hello Trey, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2026

Dealership Rating
Employee Rating

attentive willing to work in budget courtesy honesty will go out of their way to help you More

by martin.theresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: san Luis Jeremy

Print
Sep 18, 2026

Subaru El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2026

Dealership Rating
Employee Rating

Abigsil is the best Professional and friendly Always attentive and employees like her is what makes Subaru of El Paso the best Any recognition is well deserved ❤️🙏🏽😎 More

by rjpchargersfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 09, 2026

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2026

Dealership Rating
Employee Rating

The entire team was very friendly and made the process of upgrading my car simple and easy. More

by hazelbushc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Escalona, Austin Bailey

Print
Aug 30, 2026

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2026

Dealership Rating
Employee Rating

Loved the atmosphere, no pressure to purchase . Everyone was friendly and not in a hurry! I would recommend them to all my friends More

by Voldahlfam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Marquez, Paco Ramirez, Jesse Vasquez

Print
Aug 30, 2026

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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