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Subaru El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
245 Reviews
Call Dealership (915) 778-1444

1414 Airway Blvd

El Paso, TX

79925

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Showing 245 reviews

March 17, 2024

Everyone is really friendly and very knowledgeable. Getting your car serviced is very easy. Special thank you to Hector. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordye Ballesteros
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Mar 20, 2024 -

Subaru El Paso responded

It's great to hear that everyone at our dealership is friendly and knowledgeable, making the car servicing process easy for you. Special thanks to Hector for his assistance! Thank you for your business.

Helpful
March 17, 2024

They are Helpful and honest they keep you informed the service writers are very knowledgeable More

by Lake10sept
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jorge
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Mar 20, 2024 -

Subaru El Paso responded

Thank you for recognizing our service writers' dedication to being helpful, honest, and knowledgeable. Keeping our customers informed is a top priority, and we're delighted that you've had a positive experience with our team.

Helpful
March 16, 2024

Great customer service, from the time I pulled in to the time I left! I was visiting El Paso from Lincoln NE where I bought my Crosstrek and have never been to a Subaru dealership/service center outside of More

by NE Doodlemama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cezly Herrera
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Mar 20, 2024 -

Subaru El Paso responded

We're delighted to hear about your positive experience at El Paso Subaru, especially since it was your first time visiting a Subaru dealership/service center outside of Nebraska! Cezly and our team are dedicated to providing great quality repairs and outstanding customer service to all our guests. Thank you for choosing us, and we're thrilled that we could make your visit a memorable one. Safe travels back to Lincoln, NE!

Helpful
March 08, 2024

Fantastic customer service! Nice facility, like a spa without the massage; full bar without the booze More

by Jalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cezly, technician
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Mar 12, 2024 -

Subaru El Paso responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 05, 2024

Subaru El Paso is the best Gilbert is knowledgeable about my car and takes care of explaining everything to me so it runs smoothly More

by Sofgon86.isa99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert
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Mar 08, 2024 -

Subaru El Paso responded

Thank you for your kind words! We're delighted to hear that Gilbert at Subaru El Paso provides you with knowledgeable and attentive service. We appreciate your trust in us and look forward to continuing to provide top-notch service for your Subaru.

Helpful
March 04, 2024

Made an appointment for an oil change, drop the car off on time it took over three hours. Not a happy camper. More

by paul.peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
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Mar 08, 2024 -

Subaru El Paso responded

Thank you for bringing this to my attention. I apologize for the extended wait during your recent visit for an oil change. I understand your frustration and would like an opportunity to address this issue. Please contact me at your earliest convenience. Barbara Armendariz General Manager Subaru El Paso (915) 778-1444 barmendariz@Group1Auto.com

Helpful
March 02, 2024

My salesperson Ricky was laid back and did not do any high pressure sales tactics common to dealerships More

by Joeyl521
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Valdez, Patrick Gonzalez
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Mar 07, 2024 -

Subaru El Paso responded

It's great to hear that your salesperson, Ricky, provided a laid-back experience without resorting to high-pressure sales tactics. A relaxed and transparent approach can certainly enhance the overall car-buying experience. We're here to listen!

Helpful
February 29, 2024

Informed me about the problem. Discussed with me how the problem would be solved and gave me the cost to fix it. Called me when the car was ready! More

by aabarela06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Estrada
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Mar 03, 2024 -

Subaru El Paso responded

We're glad to hear that you were well-informed about the problem with your car and that the team discussed the solution and provided you with the cost to fix it. It's also great to know that we kept you updated by calling you when the car was ready. We appreciate your business and look forward to serving you again in the future!

Helpful
February 28, 2024

Awesome customer service and staff! They are always very nice and thorough…great waiting room too! More

by monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 02, 2024 -

Subaru El Paso responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
February 28, 2024

Fast service. High quality. The staff is extremely friendly. Very good place to wait. I highly recommend this service. More

by VikM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Gonzalez, group1auto group1auto
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Mar 02, 2024 -

Subaru El Paso responded

Thank you for your positive feedback! Fast service, high quality, and friendly staff are key elements for a great customer experience. We appreciate your recommendation. Safe travels!

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