I wouldn’t recommend Subaru to a friend. I bought a new 2020 Outback and have so many issues with it. First, my entertainment console went bad and it took like many appointments over the course of weeks to get that fixed.
Now, I’m having even more issues related to the sound / entertainment system. After 5.5 months, at least one of my speakers is going out, even though I don’t even listen to music above like half volume. And I have the Harman Kardon system that is supposed to be the premium sound system for Subaru.
Additionally, my USB ports are seemingly going back. I can use a new cord and it will stop working after a few uses, despite working perfectly fine on other vehicles.
Lastly, getting service is a pain. Every time I have a new issue, I have to drive an hour out of my way to have them “diagnose” the issue only to do the same later in the week.
The most recent time I called in, I was hung up on by Ryan when I described my issue, and when I called back in, I was told that I’d need to bring my vehicle in again to get diagnosed, and that their earliest appointment was later in the week at a specific time.