Subaru World of Hackettstown

VERY impressed with our service experience at Subaru World of Hackettstown! This was a difficult diagnosis stemming from losing audio after a battery replacement. Jerry Mojica expertly guided us through World of Hackettstown! This was a difficult diagnosis stemming from losing audio after a battery replacement. Jerry Mojica expertly guided us through the process. This came after another local Subaru dealer completely wasted our time for 4 hours the day before. Thank you Jerry! More

You’re alleged improvements to check in for service on a productive Having an express line with one service person upfront is counterproductive at 7:15 in the morning a productive Having an express line with one service person upfront is counterproductive at 7:15 in the morning More

Friendly, excellent dealer that will give you a fair deal. The service department was recently renovated and has some growing pains with their layout. The service carport has 2 lanes, one labeled "Expre deal. The service department was recently renovated and has some growing pains with their layout. The service carport has 2 lanes, one labeled "Express Service" and the other not labeled at all. More accurately, these should be labeled, "incoming service" and "exit, do not enter". That being said, the service was excellent and my agent William did a great job. More

They decided to stop honoring the lifetime free oil changes I received when I purchased my vehicle. They claim that since they are a new dealership they do not assume the contractual obligations of the changes I received when I purchased my vehicle. They claim that since they are a new dealership they do not assume the contractual obligations of the dealership that sold me the car. More

They made me feel very comfortable making a purchase with them.Didn't feel like a high pressure sales.Carlos worked with me on my purchase.They car I was interested in was traded to another dealership.The st them.Didn't feel like a high pressure sales.Carlos worked with me on my purchase.They car I was interested in was traded to another dealership.The stand out was Erin.We bought 2 cars because of her So friendly, helpful and professional.Waoked us through our purchases in a timely manner. More

Friendly, professional and responsive. Good team to work with. Highly recommend. We purchased two vehicles and service our vehicles there. Good team to work with. Highly recommend. We purchased two vehicles and service our vehicles there. More

The Service Associates are very Customer Service oriented and amiable! They inform you about your vehicle at every step of repair or maintenance! and amiable! They inform you about your vehicle at every step of repair or maintenance! More

​I cannot recommend Erin enough if you are in the market for a new vehicle. I recently worked with her on the purchase of my new Subaru Outback, and the experience was truly exceptional. ​From the very beg for a new vehicle. I recently worked with her on the purchase of my new Subaru Outback, and the experience was truly exceptional. ​From the very beginning, Erin was incredibly knowledgeable. She took the time to answer every single one of my questions regarding the Outback’s performance, engine specifications, and the various trim levels available. She also provided a thorough, easy-to-understand breakdown of the technology features and potential upgrades, ensuring I felt confident in exactly what I was choosing. ​Beyond her product expertise, Erin was simply wonderful to work with. She made the entire buying process quick, smooth, and entirely stress-free. It is rare to find someone who prioritizes transparency and genuine customer care the way she does—she has completely restored my faith in dealership integrity. ​If you are thinking about buying a car, do yourself a favor and go see Erin. She makes the process enjoyable and ensures you drive away feeling great about your decision! More

I was disappointed it took almost 2 hours to get an oil change in a tire rotation I even set up an appointment and my car wasn’t taken in for 45 minutes change in a tire rotation I even set up an appointment and my car wasn’t taken in for 45 minutes More

My service advisor AnneMary was spot-on diagnosing my Forester's problem, and was efficient, professional and courteous getting my vehicle repaired....and they even washed the car [Wow!]. great job and t Forester's problem, and was efficient, professional and courteous getting my vehicle repaired....and they even washed the car [Wow!]. great job and thank you More