Subaru World of Hackettstown

Our 2017 Outback was exhibiting unusual behavior the past several days (we thought). Since I was leaving in two days for a 4hr trip, I was hesitant to do so without having Subaru Hackettstown Service check several days (we thought). Since I was leaving in two days for a 4hr trip, I was hesitant to do so without having Subaru Hackettstown Service check the car first. They were kind enough to fit me into the schedule, checked the car, and tried to recreate the symptoms that morning. Checked my brakes and found nothing wrong with the car, plus washed it. They were friendly and professional. I’m now feeling confident to leave on my trip. More

Washed my car after an oil change and called me up to let me know my wife left her water bottle in the service area. Will come back again. me know my wife left her water bottle in the service area. Will come back again. More

I got helped by Sally over the phone. I told her my car is making metal like scraping noise. She said they didn't have room that day, but I can drop off the car and they will give me a lo I told her my car is making metal like scraping noise. She said they didn't have room that day, but I can drop off the car and they will give me a loaner car until its fixed. Spoke with bill afterwards told me everything wrong with my car. Got all the issues fixed thankfully. I returned the loaner, I got my car back better than ever. Shout out to Sally and William/Bill for making this stressful situation so seamless. A++ service and my subaru is back to normal. More

VERY impressed with our service experience at Subaru World of Hackettstown! This was a difficult diagnosis stemming from losing audio after a battery replacement. Jerry Mojica expertly guided us through World of Hackettstown! This was a difficult diagnosis stemming from losing audio after a battery replacement. Jerry Mojica expertly guided us through the process. This came after another local Subaru dealer completely wasted our time for 4 hours the day before. Thank you Jerry! More

You’re alleged improvements to check in for service on a productive Having an express line with one service person upfront is counterproductive at 7:15 in the morning a productive Having an express line with one service person upfront is counterproductive at 7:15 in the morning More

Friendly, excellent dealer that will give you a fair deal. The service department was recently renovated and has some growing pains with their layout. The service carport has 2 lanes, one labeled "Expre deal. The service department was recently renovated and has some growing pains with their layout. The service carport has 2 lanes, one labeled "Express Service" and the other not labeled at all. More accurately, these should be labeled, "incoming service" and "exit, do not enter". That being said, the service was excellent and my agent William did a great job. More

They decided to stop honoring the lifetime free oil changes I received when I purchased my vehicle. They claim that since they are a new dealership they do not assume the contractual obligations of the changes I received when I purchased my vehicle. They claim that since they are a new dealership they do not assume the contractual obligations of the dealership that sold me the car. More

They made me feel very comfortable making a purchase with them.Didn't feel like a high pressure sales.Carlos worked with me on my purchase.They car I was interested in was traded to another dealership.The st them.Didn't feel like a high pressure sales.Carlos worked with me on my purchase.They car I was interested in was traded to another dealership.The stand out was Erin.We bought 2 cars because of her So friendly, helpful and professional.Waoked us through our purchases in a timely manner. More

Friendly, professional and responsive. Good team to work with. Highly recommend. We purchased two vehicles and service our vehicles there. Good team to work with. Highly recommend. We purchased two vehicles and service our vehicles there. More

The Service Associates are very Customer Service oriented and amiable! They inform you about your vehicle at every step of repair or maintenance! and amiable! They inform you about your vehicle at every step of repair or maintenance! More