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Subaru World of Hackettstown
Hackettstown, NJ
282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 282 reviews
June 27, 2026
I cannot recommend Erin enough if you are in the market for a new vehicle. I recently worked with her on the purchase of my new Subaru Outback, and the experience was truly exceptional. From the very beg for a new vehicle. I recently worked with her on the purchase of my new Subaru Outback, and the experience was truly exceptional. From the very beginning, Erin was incredibly knowledgeable. She took the time to answer every single one of my questions regarding the Outback’s performance, engine specifications, and the various trim levels available. She also provided a thorough, easy-to-understand breakdown of the technology features and potential upgrades, ensuring I felt confident in exactly what I was choosing. Beyond her product expertise, Erin was simply wonderful to work with. She made the entire buying process quick, smooth, and entirely stress-free. It is rare to find someone who prioritizes transparency and genuine customer care the way she does—she has completely restored my faith in dealership integrity. If you are thinking about buying a car, do yourself a favor and go see Erin. She makes the process enjoyable and ensures you drive away feeling great about your decision! More
by Jo
Employees Worked With
Erin and Tony
June 20, 2026
I was disappointed it took almost 2 hours to get an oil change in a tire rotation I even set up an appointment and my car wasn’t taken in for 45 minutes change in a tire rotation I even set up an appointment and my car wasn’t taken in for 45 minutes More
by Ebosully
Employees Worked With
No
June 06, 2026
My service advisor AnneMary was spot-on diagnosing my Forester's problem, and was efficient, professional and courteous getting my vehicle repaired....and they even washed the car [Wow!]. great job and t Forester's problem, and was efficient, professional and courteous getting my vehicle repaired....and they even washed the car [Wow!]. great job and thank you More
by chris
Employees Worked With
Anne Mary O'Rafferty
June 04, 2026
I dropped my car off 5/23. It was not touched until 5/27 and again on 6/2. They claim they test drove it and could not duplicate my concern but my dash cam proves that was a li It was not touched until 5/27 and again on 6/2. They claim they test drove it and could not duplicate my concern but my dash cam proves that was a lie. This is a consistent issue and I will not be returning back to this dealer. More
by jessicak
Employees Worked With
Meghan
May 21, 2026
My experience was very good. Everyone I dealt with was beyond helpful, even with all the construction going on. My dog Amber and I always feel very welcome. This is my third purc Everyone I dealt with was beyond helpful, even with all the construction going on. My dog Amber and I always feel very welcome. This is my third purchase from this dealership and I travel almost an hour to get there. Will keep coming back. More
by aweinhold362
Employees Worked With
Jacob, Anne Mary, Carlos, and the finance guy.
May 21, 2026
Came in for a 7am oil change and tire rotation. I was notified of a few items I should watch for my next service but was not pushed to have the work performed during this visit. Quick and friendly I was notified of a few items I should watch for my next service but was not pushed to have the work performed during this visit. Quick and friendly service! More
by A.S
Employees Worked With
Annemary
May 20, 2026
This is my second Subaru purchased from Subaru world of Hackettstown, i couldn’t be happier. Always a great experience there, and Lisa is awesome. Hackettstown, i couldn’t be happier. Always a great experience there, and Lisa is awesome. More
by Doug M.
Employees Worked With
Lisa Deluca
May 03, 2026
Very easy very pleasant experiance Erin was a very pleasant profecional sales adviser. Felt the same about Tony with the final sale. Very happy so far. pleasant profecional sales adviser. Felt the same about Tony with the final sale. Very happy so far. More
by Richie
Employees Worked With
Erin,Tony
