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Subaru World of Hackettstown

Hackettstown, NJ

Overview
Reviews
4.8
135 Reviews
Call Dealership (908) 509-9000
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364 US-46

Hackettstown, NJ

07840

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Showing 135 reviews

April 04, 2024

I always like the Subaru World of Hackettstown promotion offers and their friendly staff. Also appreciated with Matthew’s assistance. He is great. More

by Sub8841261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Olivo
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Apr 05, 2024 -

Subaru World of Hackettstown responded

We're so glad to know you appreciate our promotions and friendly staff at Subaru World of Hackettstown. It's great to see that Matthew was able to assist you effectively. Thanks for the review! Carlos Inoa - General Manager - 908-594-5995

Helpful
April 03, 2024

Ali was helpful professional, proactive and resolved my problem. She made a bad I was having turn out great! More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Apr 04, 2024 -

Subaru World of Hackettstown responded

Dan - We're glad to know that Ali was able to turn your experience around at Subaru World of Hackettstown! We appreciate the feedback and look forward to assisting you again in the future. Carlos Inoa - General Manager - 908-594-5995

Helpful
March 28, 2024

This review is supposed to be about the experience with the service advisor Ali, who handled the scheduled service on March 26th. I would like that to be a five star rating. More

by mike.krauss
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Mar 28, 2024 -

Subaru World of Hackettstown responded

Mike, we're happy to hear Ali provided you with a five-star service experience at Subaru World of Hackettstown. Thanks for sharing your feedback and safe travels! -Robert Cohen - Service Manager

Helpful
March 28, 2024

the two ladies at the service desk were very well qualified as customer service persons More

by kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SALLY & WHOM EVER WAS THE OTHER WOMAN AT THE SERVICE DESK TODAY
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Mar 29, 2024 -

Subaru World of Hackettstown responded

Kat, thank you for leaving the Subaru World of Hackettstown team a five-star review! We are glad our customer service hit the mark. Robert Cohen - Service Manager - 201-566-4776

Helpful
March 22, 2024

Everyone is very helpful and friendly they answered my questions and help me with problems More

by kuliszfrank275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrys Mulligan
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Mar 25, 2024 -

Subaru World of Hackettstown responded

We're delighted we could deliver an excellent experience! Thanks for working with the Subaru World of Hackettstown team. Robert Cohen - Service Manager - 201-566-4776

Helpful
March 16, 2024

Pleasant and helpful employees. Punctual in relation to scheduled appointment time. Good explanation of what is happening to your car in service department. More

by MTPicariello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack, Sally
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Mar 18, 2024 -

Subaru World of Hackettstown responded

Thanks for the feedback, MTPicariello! We're glad to know you found our team at Subaru World of Hackettstown helpful and punctual. It's important to us that we keep you informed about your car during service.

Helpful
March 14, 2024

I brought my car in for a recall and service It was completed quickly and efficiently. The facility was comfortable and offered coffee, bottled water and fresh bagels. More

by joelounsberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew and Sally, Chrys Mulligan
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Mar 14, 2024 -

Subaru World of Hackettstown responded

Joe, we're glad to know that your visit to Subaru World of Hackettstown was a pleasant one! Our team works hard to provide efficient service and comfortable amenities. Thanks for the positive feedback! - Robert Cohen - Service Manager - 201-566-4776

Helpful
March 14, 2024

Worst dealership ever, they need to google what diversity and inclusion means! Treat your paying customers that have signed contracts with a little respect. Its not kind to torment a mamma bears children. More

by Sophia Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack & Robert Cohen
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Helpful
March 10, 2024

Friendly, Jack explained everything clearly. Having a loner car is a big plus. Happy with the experience. More

by Vuf670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Mar 11, 2024 -

Subaru World of Hackettstown responded

We're glad to know that you had a positive experience with us at Subaru World of Hackettstown, and appreciated the loaner car. Thanks for sharing your feedback about Jack's clear explanations! - Robert Cohen - Service Manager - 201-566-4776

Helpful
March 09, 2024

Good communication, pleasant to work with Repair done on time and at the quoted cost Loaner car was made available More

by Crane538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service department employees
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Mar 11, 2024 -

Subaru World of Hackettstown responded

We're glad to know you had a positive experience with us at Subaru World of Hackettstown! It's always our goal to provide good communication and timely repairs. Thanks for your review, we appreciate it! - Robert Cohen - Service Manager - 201-566-4776

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