Subaru World of Hackettstown

Awful service. They screwed up the payment, over charged in general, gave a "oil change" even though the oil had been changed days before, never reset the oil dash They screwed up the payment, over charged in general, gave a "oil change" even though the oil had been changed days before, never reset the oil dash light and never washed the car, which is a courtesy they advertise. Would give no stars if possible. More

They were very professional everyone was friendly they explained everything to me upfront went over everything in the car explained everything to me upfront went over everything in the car More

Jacob sold us our new car & he was awesome. Helpful- informative- super easy going. No cheesey pressure - he just made the day that much better! Helpful- informative- super easy going. No cheesey pressure - he just made the day that much better! More

Courteous, accommodating and professional. Been going to Subaru 46 in Hackettstown for over 10 years. Always a very positive experience. Been going to Subaru 46 in Hackettstown for over 10 years. Always a very positive experience. More

Gave me a next day appointment. Took the car right away . Sent me a video of what they were doing. Had it back within an hour. Very pleased with the service. Had a free bagel and co Took the car right away . Sent me a video of what they were doing. Had it back within an hour. Very pleased with the service. Had a free bagel and cocoa while waiting. More

I took my 2017 Forester in for some unplanned service on 1-12-2026. Sally in Customer service was very helpful and made an appointment that day. They gave me a loner car so they could have my Forester as 1-12-2026. Sally in Customer service was very helpful and made an appointment that day. They gave me a loner car so they could have my Forester as long as they needed to find a solution to my problem. My advisor was AnneMary in service. She too was very helpful and suggested some additional service needs, which I gave them approval to be done. They had the car a total 3 days. When I pickup my car they explained all that was done on my car. I was very pleased with the results. Sally and AnneMary in service were excellent. Lynn Omland 2017 Forester Touring Model More

I've always had a positive experience with this dealership whether for a new vehicle or service. This visit was for service...quick, friendly and everyone makes you feel comfortable. I highly rec dealership whether for a new vehicle or service. This visit was for service...quick, friendly and everyone makes you feel comfortable. I highly recommend this dealership! More

Service was quick, professional, and easy to get done. Staff were friendly and informative and they have a cute little dog on payroll who stopped by to say hi while I waited. Staff were friendly and informative and they have a cute little dog on payroll who stopped by to say hi while I waited. More

I have been using this service department for over 12 years and had free oil changes for life when I purchased my vehicle. They charged my daughter nearly $100 for an oil change. No notice that they disc years and had free oil changes for life when I purchased my vehicle. They charged my daughter nearly $100 for an oil change. No notice that they discontinued the plan and how do they discontinue a plan “for life”?? Terrible experience. I’ll be going elsewhere. More

Had the car towed in on a Sunday and had it back to me on Monday. Monday. More