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Subaru of Ann Arbor
Ann Arbor, MI
64 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 64 reviews
July 13, 2022
Drove 3 hours to look at a used vehicle. test drove and found it had a front end problem. Was told it would go in for service and I would be notified when repaired. 3 days later still waiti test drove and found it had a front end problem. Was told it would go in for service and I would be notified when repaired. 3 days later still waiting. Really like the car. Bad customer service. Very disappointed. More
by hdsvnllm
Employees Worked With
Pete Van Buren
Helpful May 06, 2022
McKenzie was a rock star! He was attentive, understanding, compassionate. I know i was not easy to deal with but he kept me very much in the loop and made the whole experience He was attentive, understanding, compassionate. I know i was not easy to deal with but he kept me very much in the loop and made the whole experience awesome! The whole team was great, the place was very clean and everyone was very friendly. More
by Andrew
Employees Worked With
McKenzie Thayer, Ian Azzopardi, Clayton Danner, Christopher Bazzel
April 10, 2022
Nicole Naughton in Sales, Craig Poke in Finance and the rest of the Subaru of Ann Arbor team made shopping for my mom's new Crosstrek an enjoyable experience! They took the time to thoroughly explain her rest of the Subaru of Ann Arbor team made shopping for my mom's new Crosstrek an enjoyable experience! They took the time to thoroughly explain her options and offer her the right vehicle and after-care for her budget… plus the delivery experience was spot-on. I would highly recommend these guys when you're looking for your next Subaru! More
by Steven Riecker
Employees Worked With
Craig Poke, Nicole Naughton
March 28, 2019
Service is Now Adequate Rather Than Outstanding I had previously rated Dunning Subaru five stars, and enthusiastically recommended the dealership. In my experience, their service department has gone I had previously rated Dunning Subaru five stars, and enthusiastically recommended the dealership. In my experience, their service department has gone from exceeding expectations, to just adequate. It now takes two or three emails to get a response on "A" priority items, such as recall questions. I went yesterday for an oil change and recall air bag repair, and the repairs took two hours longer than stated. The service tech, who historically had gone "above and beyond" for his customers, failed even to apologize for the delay; or acknowledge the inconvenience. On a positive note: The dealer principal, John T., is an honest business person, who does respond promptly to his own emails, even though his service people no longer do. Also, the new service manager, Joe O., seems to be competent and customer oriented. Unlike the above noted service tech's defensive response, Joe did apologize for the delay, and made no excuses. Finally, the repair work itself is competently done. For those reasons: Honest business owner, competent service director, and skilled repairs, I cannot in good conscience reduce the rating to less than three stars. However, whereas I used to have the majority of my work done at Dunning Subaru, I now have most of my car repairs and maintenance done by a local garage, which has much better customer service and more favorable pricing. More
by kcfield
Employees Worked With
Michael Green
