"My First Subaru"
- Andrew C
I had been researching the Corsstrek for more than 2 months before I decided to finally request some information on one through a few of the closest dealers to me. Andrew was the first to email me back from the 3 dealers i requested information from He was also the only one from the 3 dealers that worked with me though emails rather than just try to get me to go into the store. When I finally decided to go in to the store Chase met me outside before I even got to the door and he already knew my name even though that was the first time we met. He must be physic or something lol. Chase went get the Crosstrek that I had asked about and when I finally saw it in person in that silver color I knew I wanted it. Chase made the whole process painless. Ben gave me a great deal on my trade in and they were able to keep my lease right where I wanted it to be. The whole process at this dealership was quick and painless. they really make you feel like you're part of the family and that you are about to buy something truly special. I look forward to dealing with them for many years to come.
"This dealership treats you like family!"
- Ted & Cheri
When my husband and I decided it was time to car shop we both got a tension headache because you are always attacked if you even drive on to a dealership lot even if its for service. I decided to take a different approach this time and check online for prices, I emailed Subaru Of Baton Rouge because I saw a car that I was interested in thinking #1 they will not have it #2 I will not here a response back except when can you come in. Well 5 minutes later I received an email back from Ethan Venable and it even had listing for other cars that the dealership had that he thought would interest me. No pressure as to when can you come in ect. I decided just to pop by later that day. I pulled and parked and no one was waiting for me to step out of my car. I walked through the door and was created with a "welcome and glad you stopped by" This was a very different experience. I asked for Ethan and was told let me get him. He came right out and was very friendly and had a smile on his face. I felt good right away that I was a person and not just a commission. We sat down to look at cars and the car Andrew introduced himself to me while Ethan was getting a set of keys I was very impressed with Andrew also---smile personality, ect. Then something happened that I have never encounted before in a dealership. The general manager Ben came out with a smile, shock my hand and welcomed me. I was really impressed. We went and looked at cars outside and no pressure and very knowledgable. I was even introduced to the guys in service. I wanted to bring my husband by on that Sat since it was going to be his car. Again no problem no pressure. I even spoke to a 4 time Subaru owner in the show room and was so excited with the recommendations he gave me. My husband and I came by on Sat and it was raining really hard Ethan pulled the car up in the service area so we would not get wet---Again this was a very and I was very impressed. We test drove when the rain stopped and then met David-the business manger. He was also very friendly---great demo on the Nano protective coat. This was the easiest car buying experience ever---no increased blood pressure ect. We felt like part of a family, we got to ring a bell and everyone clapped and they took out picture. Again we had never experienced this before. Before our highlight of buying a new car was "getting the country sausage" but believe me all of this service beat that "country sausage " hands down. I set up a time on thurs to come pick up the car because I was waiting on a check and Ethan told me he was off but would come in for us. Again neither one of us had never experienced this again. I told him it was not necessary but he said he wanted to . I had no doubt that he would be there because we had already developed a trust with this dealership because of their professionalism and making you feel like family. We went to the dealership was greeted by name going through the door. David was great finishing up the paperwork and Ethan was waiting on us. Before when we have bought a car we walked around it and went over a quick checklist , was told everything we needed was in the owners manuel---not this time. After walking around the car Ethan told us to get in and he explained everything including setting the clock. This was extremely great for my husband, who will be driving the car because his truck was a 2002 and he was not used to all the gadgets as he calls them like sunroofs, blind spot and lane departures ect. Ethan was great and said to call him if we had any questions. I was also very impressed about the loaner cars for maintance because that was something I already dreaded across the street was waiting over an hour for a oil change. I have never written a comment of a car dealership before but this was the best experience ever!!!! Love being a part of the Subura family and especially the Baton Rouge Subura family. I appreciated everyone for such a great experience
Employees Worked With
Other Employees :
"Purchase of new car"
Everyone was polite, knowledgeable and friendly. The staff was not pushy on trying to get me to purchase a vehicle. I would recommend this dealership to anyone.