Subaru of Cherry Hill

TLDR version: Dealership did awful brake work, then claimed everything was ok. A tow truck, 660$, 2 days of trouble and 2 lost Phillies tickets later my car appears to be fixed. I took my 2008 Impr claimed everything was ok. A tow truck, 660$, 2 days of trouble and 2 lost Phillies tickets later my car appears to be fixed. I took my 2008 Impreza into Subaru of Cherry Hill for 30,000 service as well as brake repairs. Upon picking up my vehicle, on my drive home my brakes began smoking and ultimately I was pulled over on the side of the road waiting for a tow truck back to the dealership. The car was serviced again today and the issue appears to have been corrected. Last night I spent over 5 hours dealing with the car troubles, lost out on the Phillies tickets I had for the nights game and had to get out of bad to turn off the alarm by hand of the loaner car they gave me for the night. They did not give me the keyless entry remote to disable to alarm from a distance. I spoke with the service manager about some sort of compensation for the time and Phillies tickets I lost on because of this debacle to which he offered a free oil change (a 25$ value.) I let him know that nobody from their dealership will ever touch my car again so I am not interested. This manager then had the nerve to tell me that he couldn't find a problem with the car at all that morning and everything was in proper working order. When I asked if they even did anything to the car he assured me that they reseated the brake pads. The fact that he was denying any problem existed leads me to believe that there could have been some gross negligence at play, such as a failure to test drive the vehicle after brake work was done. Smoke was literally billowing out of my wheel wells when I came to stop after driving 60 mph on a highway heading towards Philadelphia. The tow truck driver commented about burning his arms when fishing the chains behind the wheels. There was certainly a problem. My total bill for the repairs was 660$ and I was willing to pay a bit extra for what I expected to be higher quality work by going through a dealership. What I got was 2 days of aggravation followed by a slap in the face by failing to acknowledge any wrongdoing or negligence. I tried to stop my car short when driving it into a parking spot after it came off the tow truck and was unable to stop in a timely fashion. The car gently coasted to stop with my foot stomping down on the brake. Fortunately, I pulled over and did not run into a situation where I had to stop short. However, had I not gotten up to highway speed I am not sure that brakes would have started smoking and god forbid I would have hit a pedestrian or something while driving through Philadelphia on the way home. I made out just fine from the drive; however, the idea that I could have seriously injured myself or someone else is quite unsettling. Emery who handled the phone calls was very pleasant and compassionate of the problem. He let me know that if he'd been doing the work I wouldn't have had the problem. Charles from the sales team was pleasant on the phone as well and had people ready to assist me when I arrived with the tow truck driver. The staff were nice; however, the manager (Mike I believe) was insulting came across sleazy. My car still smells of fried brake pads and to ignore the issue and tell me I was wrong is not a way to do business. I am sure that this dealership can handle simple fluid replacement, but I would highly recommend taking your business elsewhere in the event that you should need more involved work done on your vehicle. Especially since the dealership is not willing to stand by their work and ignore anything that may have been done improperly. More

My experience with Subaru of Cherry Hill was very pleasent and I felt welcomed, even though i was not spending a lot. My sales rep Tommy Kontis listened to what I needed and made my whole experience pleasent and I felt welcomed, even though i was not spending a lot. My sales rep Tommy Kontis listened to what I needed and made my whole experience easy, fast, and affordable. I got all of my questions answered and I felt like a respected customer. The next time I need to buy a car I will deffidently go back to Subaru of Cherry Hill. More

From the moment I walked in the showroom I was treated to one of the friendliest atmospheres , I was approached quickly but given time to look around. After expressing interest in a particular vehicle I to one of the friendliest atmospheres , I was approached quickly but given time to look around. After expressing interest in a particular vehicle I was made to feel as though this dealership would do whatever it took to get my business, I was offered the car for an overnight so I could really drive it on my own terms,I didn't purchase that day but i hoped that no other dealer would make a better offer.I went back with all my figures ,met with my salesman, (terrific) the GM and the Finance mgr , told them what I wanted to spend and they all came through for me,each one was as good as his word. Both my husband and myself each left with a new Subaru ,they said from the beginning they wanted to earn my business and they did.I have bought many cars over the years but this experience was the best yet.Every person in the dealership was professional ,friendly and wanted to make sure we got the car that would best fit our needs, the Finance mgr wanted to make sure we spent our money in the most advantageous way and the GM pulled it all together.I would recommend this dealership, my salesman and this brand.In addition we love driving our new Subarus! More

I purchased a 2011 Subaru Outback from Subaru of Cherry Hill on 3/29/11. My salesman was very courteous and provided answers to all of my questions. I was very satisfied with the price and the service ov Hill on 3/29/11. My salesman was very courteous and provided answers to all of my questions. I was very satisfied with the price and the service overall. I highly recommend this dealer and would not hesitate to purchased another vehicle from this dealer in the future. More

This is the second time I have returned to this dealership. Both times I have had the pleasure of working with Rich R. who is down to earth, pleasant, helpful, knowledgeable and professional. Ric dealership. Both times I have had the pleasure of working with Rich R. who is down to earth, pleasant, helpful, knowledgeable and professional. Rich has a very agreeable way about him that instantly makes you feel comfortable. He works with you and takes the time to make sure you are happy with your final decision. I was contacted by Zee who wanted to know if I might be interested in participating in the “certified trade-in” program offered by Subaru. I stopped in just to get more information and ended up driving off the lot with a brand new, gorgeous 2011 Forrester! Zee offered me a deal I just couldn’t refuse – which is saying a lot – since I absolutely loved, loved, loved my previous Forrester and had no intention of trading it in. He matched all the extras I already had on my vehicle plus saved me $100 a month in payments. Both Rich and Zee took the time to work with me and after a few “test drives” we reached a mutual agreement. This was a smooth process from start to finish and everyone on staff that day was friendly and welcoming. I will admit that I was hesitant to return to this dealership due to an unpleasant experience I had with a mechanic regarding my previous Forrester, but Subaru really stepped up and righted a wrong situation and I am very happy to be dealing with Subaru of Cherry Hill again. Thank you! More

the dealer's owner listens to little people like me and his leadership makes everyone great. we bought our car from his staff a few years ago and we love our subaru. nobody services our car except barry his leadership makes everyone great. we bought our car from his staff a few years ago and we love our subaru. nobody services our car except barry and rick m. et al. the service is terrific. these two factors, i.e., the initial product purchased from this wonderful dealership and the marvelous service prompt this rating as above. every time i need a car it'll be a subaru purchased from this dealership and serviced exclusively by them. More

Great dealership, great staff. Waiting room for service is huge. I bought an Outback last Saturday after two weeks of searching via e mail for the best deal. Very friendly and polite staff. They all seemed is huge. I bought an Outback last Saturday after two weeks of searching via e mail for the best deal. Very friendly and polite staff. They all seemed to get along and work together. The owner even came over and talked to me for a while and thanked me for my business. Very sincere people. My only wish is that they add more salespeople...they actually had more customers than salesman. I guess for them that is a good problem.. Thank you Subaru of Cherry Hill More

I had not purchased a new vehicle since 2003 and had previously ONLY purchased Volkswagons. After months of research I focused on a model of VW and Subaru for closer inspection. The staff of Subaru of C previously ONLY purchased Volkswagons. After months of research I focused on a model of VW and Subaru for closer inspection. The staff of Subaru of Cherry Hill and Thomas Saponaro facilitated my decision and I decided to purchase a Subaru. I am a most satisfied customer. They were not only friendly but competent and thorough. More

I would like to take this opportunity to express my sincere appreciation for the wonderful experience I had at the Subaru dealership in Cherry Hill NJ. Purchasing a new vehicle can sometimes be very ne sincere appreciation for the wonderful experience I had at the Subaru dealership in Cherry Hill NJ. Purchasing a new vehicle can sometimes be very nerve racking. Rich Robichaud showed my wife and I just the opposite. With his expertise of the product and true professionalism the process went without a hitch. My wife is now driving her new Legacy and enjoying it! Regards, Roger Newbold More