Subaru of Cherry Hill

The entire experience was amazing. Rich was very knowledgeable, friendly and most importantly, put very little "sales" pressure on me. He listened to what I needed and put me an Outback with an All knowledgeable, friendly and most importantly, put very little "sales" pressure on me. He listened to what I needed and put me an Outback with an All weather package that is perfect for my family and two large dogs. My first visit was to perform a test drive and upon leaving, there was not any pressure of taking it now or putting down a deposit. The next evening, the entire sale took less than an hour. I would buy another car from Rich and this dealership. More

the sales staff is friendly, knowledgeable, and will work hard with the customer to provide a good deal, etc. the selection of the cars is good for a medium-sized dealer. hard with the customer to provide a good deal, etc. the selection of the cars is good for a medium-sized dealer. More

Made it very easy to purchase. Went to the dealership expecting only to research the vehicle but closed that day. Car was thoroughly cleaned and detailed. I received a very fair offer for my trade-in. Ne expecting only to research the vehicle but closed that day. Car was thoroughly cleaned and detailed. I received a very fair offer for my trade-in. Negotiating price was comfortable and low-pressure. More

After leasing a Forester with Rich Robichaud at Cherry Hill Subaru 3 years ago (in 2008), my wife and I took the trip down to Cherry Hill from NYC where we live to discuss our options (the lease had matur Hill Subaru 3 years ago (in 2008), my wife and I took the trip down to Cherry Hill from NYC where we live to discuss our options (the lease had matured). We felt that coming once again to see Rich -- rather than stay closer and visit the dealerships in Manhattan/Brooklyn/Queens since our experience was positive last time -- would serve our needs well. Rich, and the rest of the gang at Cherry Hill Subaru, always take their time to explain in detail any questions I have and I never feel like they are trying to make the hard sell; instead, it feels more like a partnership for a common goal. I am obviously there to either lease another car or purchase one, and the dealership is in business to make sales. Cherry Hill Subaru (and particularly Rich) listens to our needs and then subsequently develop options and plans that fit our needs. In this case, after discussing with Rich, we decided to buy our next Subaru -- and did so, this afternoon. Like it was in 2008, our 2011 experience was an incredibly friendly, non-anxiety producing situation. They are true professionals, and working with Rich and Jay was a pleasure -- I can't possibly recommend them and Cherry Hill Subaru any more highly. More

I feel that Dan Leitch went out of his way to help me to the best of his ability during my new car purchase. Dan was very informative providing me answers promptly to my questions. If he did not know an a the best of his ability during my new car purchase. Dan was very informative providing me answers promptly to my questions. If he did not know an answer he admitted that he did not know rather than guessing and found someone that could give me the proper answer. Dan followed up with me before my purchase with a card in the mail as well as a phone call. I would recommend Dan to anyone I know that is interested in buying a new car. Also, the other staff members including the owner, finance manager, dealership manager, and other sales staff were all very friendly and helpful during each of my visits. More

My wife and i knew we needed a new car. After doing some research we decided on buying a subaru.With their quality and reliability that was an easy choice.Having never purchased a new car we were apprehensi research we decided on buying a subaru.With their quality and reliability that was an easy choice.Having never purchased a new car we were apprehensive about the actual dealing with the dealer.When we went to the dealership in cherryhill our experience couldnt have been better.Everyone who dealt with us was professional, knowledgable and courteus.I will highly recommend the people at cherryhill subaru. Thanks again to charles,donald,jay, dave and dan. More

TLDR version: Dealership did awful brake work, then claimed everything was ok. A tow truck, 660$, 2 days of trouble and 2 lost Phillies tickets later my car appears to be fixed. I took my 2008 Impr claimed everything was ok. A tow truck, 660$, 2 days of trouble and 2 lost Phillies tickets later my car appears to be fixed. I took my 2008 Impreza into Subaru of Cherry Hill for 30,000 service as well as brake repairs. Upon picking up my vehicle, on my drive home my brakes began smoking and ultimately I was pulled over on the side of the road waiting for a tow truck back to the dealership. The car was serviced again today and the issue appears to have been corrected. Last night I spent over 5 hours dealing with the car troubles, lost out on the Phillies tickets I had for the nights game and had to get out of bad to turn off the alarm by hand of the loaner car they gave me for the night. They did not give me the keyless entry remote to disable to alarm from a distance. I spoke with the service manager about some sort of compensation for the time and Phillies tickets I lost on because of this debacle to which he offered a free oil change (a 25$ value.) I let him know that nobody from their dealership will ever touch my car again so I am not interested. This manager then had the nerve to tell me that he couldn't find a problem with the car at all that morning and everything was in proper working order. When I asked if they even did anything to the car he assured me that they reseated the brake pads. The fact that he was denying any problem existed leads me to believe that there could have been some gross negligence at play, such as a failure to test drive the vehicle after brake work was done. Smoke was literally billowing out of my wheel wells when I came to stop after driving 60 mph on a highway heading towards Philadelphia. The tow truck driver commented about burning his arms when fishing the chains behind the wheels. There was certainly a problem. My total bill for the repairs was 660$ and I was willing to pay a bit extra for what I expected to be higher quality work by going through a dealership. What I got was 2 days of aggravation followed by a slap in the face by failing to acknowledge any wrongdoing or negligence. I tried to stop my car short when driving it into a parking spot after it came off the tow truck and was unable to stop in a timely fashion. The car gently coasted to stop with my foot stomping down on the brake. Fortunately, I pulled over and did not run into a situation where I had to stop short. However, had I not gotten up to highway speed I am not sure that brakes would have started smoking and god forbid I would have hit a pedestrian or something while driving through Philadelphia on the way home. I made out just fine from the drive; however, the idea that I could have seriously injured myself or someone else is quite unsettling. Emery who handled the phone calls was very pleasant and compassionate of the problem. He let me know that if he'd been doing the work I wouldn't have had the problem. Charles from the sales team was pleasant on the phone as well and had people ready to assist me when I arrived with the tow truck driver. The staff were nice; however, the manager (Mike I believe) was insulting came across sleazy. My car still smells of fried brake pads and to ignore the issue and tell me I was wrong is not a way to do business. I am sure that this dealership can handle simple fluid replacement, but I would highly recommend taking your business elsewhere in the event that you should need more involved work done on your vehicle. Especially since the dealership is not willing to stand by their work and ignore anything that may have been done improperly. More

My experience with Subaru of Cherry Hill was very pleasent and I felt welcomed, even though i was not spending a lot. My sales rep Tommy Kontis listened to what I needed and made my whole experience pleasent and I felt welcomed, even though i was not spending a lot. My sales rep Tommy Kontis listened to what I needed and made my whole experience easy, fast, and affordable. I got all of my questions answered and I felt like a respected customer. The next time I need to buy a car I will deffidently go back to Subaru of Cherry Hill. More