Subaru of Clear Lake

Clear Lake Subaru dealership is always professional and good service when I bring my Accent in for service. They always give good explanations and make sure I am satisfied with my visit the the dealership. good service when I bring my Accent in for service. They always give good explanations and make sure I am satisfied with my visit the the dealership. More

My Subaru has many problems now. don't go here! My Subaru has many problems now. Service inept and sell me things that don't fix the problem. Almost as if they are rolling the dice at my e My Subaru has many problems now. Service inept and sell me things that don't fix the problem. Almost as if they are rolling the dice at my expense. If the computer can’t give them a code they understand, problem will never be fixed. Why? Because they are not professional mechanics! They don’t fix anything, they just replace things and hope it’s the right item. Then plug the computer and read code again. I ended up going to a real professional mechanic, it was much cheaper and they gave me a loner unlike Gilman Subaru. BTW, I immediately noticed all sort of parts were missing after Gilman worked on my car. They forgot to bolt all sorts of shrouds and things back on. The oil was changed even though I told them (Don’t change my oil please). Even a simple battery replacement and they forget to put covers or shroud back over battery terminals. Something went wrong with the oil change and engine compartment is covered in oil. My new professional mechanic cleaned it up and explained the situation to me. I basically need to sell the vehicle since it’s been permanently damaged by Gilman. Just save yourself the trouble and shop someplace else. Definitely! Don't Get Service Done Here! The children here that work on $43,000+ new cars are so incapable, you may find tires way over inflated, missing valve caps or just didn't even do the multi-point inspection at all. I know this for certain! More

Lemon? Lies, cons, neglect, warranty is useless! Is your Subaru a Lemon? I'm afraid mine is. My list of problems is quite long. Surely I am not alone when I say Gilman will not fix any problems until Is your Subaru a Lemon? I'm afraid mine is. My list of problems is quite long. Surely I am not alone when I say Gilman will not fix any problems until the car has to be towed in. They waited until control arms broke and bushings failed causing a wreck before a single repair. I began asking at 4K miles, they marked my visit as an oil change? Even the windshield seal is popping out and looks awful, vibrates, leaks. Tailgate won’t open, windows roll down and won’t roll up until rolled all the way down then up, they immediately roll back down halfway. This is so horrible on highway rainstorms. Car stalls, surging destroyed suspension, I’ve gone through 4 sets of 60k mile tires in under 30k miles (tire warranty is useless) plus many alignments over $100 per. Oil was overfilled by large volume at dealership which damaged engine which is covered in oil mist. The cvt wouldn’t shift! It redlined and oil leaks from turbo now. Oil and gas consumption is very high, cvt locked up on me and made a full skid stop, so scary! Police stopped me! They wont fix until the warranty is out. Beware of this auto manufacturer! The head of store Michael Mynatt greeted me with a baseball bat! I never yelled, cursed or gave a reason for this cruel treatment. Then he called me 10 times screaming at me for complaining to corporate and hiring lawyer, I had to block his cell number! RUN!! and Never look back! Worst auto experience ever and I’ve owned so many nice cars. Lexus has far less lemons than any other auto. My brother beats his old Lexus up and it still runs great! My old dodge Cummins has over half a million miles on it, no unusual problems! SUBARU IS NOT GOOD OR CHEAP ANYMORE, RUN!! More

Robbie Dominguez I bought my first Subaru forester in 2016 Robbie was the salesman we had the pleasure of working with ,I fell in love with the forester. I am really s I bought my first Subaru forester in 2016 Robbie was the salesman we had the pleasure of working with ,I fell in love with the forester. I am really short and the forester seat will raise up to a position most people sit naturally. Robbie was full of information and explained every option the car had and how to use it .He shared where everything and everywhere in the dealership we may ever need. Mt car was involved in an accident and I needed a new car .You guessed it I went back to see Robbie and as always he went above and beyond to meet my needs In the purchase of a new replacement . Thanks Robbie, TaTa and Tippy Toes. It was nice meeting snake eyes as well. My suggestion to anyone with a negative to say is Go talk to these guys they will make it right . More

Unscrupulous, unprofessional, sleazy dealership. Subaru of Clear Lake (Gillman) broke my daughter’s heart and ensured that we will never shop at a Gillman brand ever again. We had a deal to purch Subaru of Clear Lake (Gillman) broke my daughter’s heart and ensured that we will never shop at a Gillman brand ever again. We had a deal to purchase a vehicle on Monday at 5. At 4:23, we got a text saying the vehicle had been sold to someone else. After confirming the schedule at 3:40. We saw the vehicle just before closing on Saturday evening. I texted our salesman, Jacob Moniz, on Sunday morning to tell him we wanted to purchase the vehicle. On Monday morning, we texted back and forth about the details (the price had increased, but the manager agreed to honor Saturday’s promotional price). We set a time for us to come in and complete the paperwork. My husband left work early, so we could get there at 5. He wanted the kids to witness the purchasing process since the car would be their first car. My daughter was over the moon. Until we got the text saying it had been sold to someone else just as we were on our way to the dealership. She was devastated. We all were. I saved the entire text history and planned to share it with anyone who would listen. Thank you to the manager for asking my opinion. I hope that the request was genuine and that the manager will use this information to improve their employees’ unethical practices. I have never been more disappointed in a business transaction. My guess is they got an offer to purchase the car at the increased price, so threw my family under the bus. I would have happily come in earlier to purchase the car, if necessary. The only reason we were coming in later was so the kids could fully participate in the purchase of their first car. It was a big deal. It was special. And this dealership made it a horrible experience. We will never shop at a Gillman brand dealership, again. More

Sold me a wonderful Outback 2019 I came in wanting to get an outback or forester for $350, brought my approval letter from USAA (FCU). Ended up getting a better deal leasing throug I came in wanting to get an outback or forester for $350, brought my approval letter from USAA (FCU). Ended up getting a better deal leasing through the dealer, no APR. Fantastic deal, and gained more features. Really happy with Subaru, the sales representative Brandon was by far the best car salesman I've ever encountered. He was funny and polite, really good talking to him. As for the finance guy, absolutely the best as well. When I was at other dealers (Honda of Clear Lake and Toyota of Alvin) they both had rude finance managers that try to sell you a million warranties and argue about it. However at Subaru, the finance guy understood that my budget was met and that I didn't want any warranties and didn't spend more than two minutes letting me think then telling me I knew what was best etc. I really liked Subaru's no pressure sales and finance teams, they really understand how to make me feel comfortable buying. Many thanks again to Brandon, I highly recommend this auto dealer. More