Subaru of Clear Lake

Fast friendly service I have been a Subaru owner for the past 1 1/2 years and have received nothing short of excellent service whether in sales and service. All the staff i I have been a Subaru owner for the past 1 1/2 years and have received nothing short of excellent service whether in sales and service. All the staff is very courteous and always available for help. More

Service Dept. Is Not the Same as it Once Was My first two visits were great, but something happened to this service dept between my last visit in Feb 2018 and today. First of all, they no longer My first two visits were great, but something happened to this service dept between my last visit in Feb 2018 and today. First of all, they no longer take appointments, so a simple oil change took an hour and 30 minutes. During my 1-1/2 hour wait, I thought I would enjoy a cup of coffee. Unfortunately, there were no coffee cups and nobody to ask. I went digging for them in the cupboards, found some and so stocked the counter for them. Then I went to make my coffee and got a cup of tan hot water. The machine was out of coffee. I found someone to load coffee into the machine. I decided to have a 2nd cup of coffee and this time something happened to the machine and I had to get someone to reboot it. After an hour and a half of sitting in the freezing cold waiting area, I finally asked about the status of my car. I was told it was being washed. I asked the service adviser to please just bring me my car as I didn't need to have it washed. The wash is just a run through a machine that scratches the paint anyway. I didn't want to spend another minute in that place. More

Routine Service and Vehicle Repairs I absolutely love Subaru of Clear Lake. I purchased my 2017 Subaru Forester from this dealership last year, and every time I stop by for a routine oil I absolutely love Subaru of Clear Lake. I purchased my 2017 Subaru Forester from this dealership last year, and every time I stop by for a routine oil change and maintenance their customer service is top notch. Most recently I had to have a couple of repairs done to my vehicle due to some damages, and they provided the best care to my vehicle throughout the whole process. Alex and Michelle were the services reps that I worked with, and they did a great job and provided top notch customer service. More

Blown Fuse I had a blown fuse replaced and was in and out in less than 30 minutes. Everyone was helpful and I felt well taken care of. I had a blown fuse replaced and was in and out in less than 30 minutes. Everyone was helpful and I felt well taken care of. More

Continues to be a great experience This has been my 3rd or 4th trip into the service center at Clear Lake after purchasing my car there - and at least while it has been under the warran This has been my 3rd or 4th trip into the service center at Clear Lake after purchasing my car there - and at least while it has been under the warranty period, the service has been excellent. Kind, professional, no surprises (okay, some surprises - like they wash my car before returning it to me and don't charge me for my first several oil changes), and fairly quick. It is painless, too because their waiting area has wifi, nice spots at tables to sit and do work while I wait, and even coffee and popcorn. This was my last service call under the warranty period, so I look forward to seeing if the trend continues. I have tried to call to schedule the oil changes, but they always tell me to just stop in - they are always quick even when they say it could be an hour wait.... never happens. More

Poor quality work and poor communication skills We bought a 2017 Forester from Clear Lake Subaru. The car has been great for the last 2 years, except for a bad battery covered in warranty. The dea We bought a 2017 Forester from Clear Lake Subaru. The car has been great for the last 2 years, except for a bad battery covered in warranty. The dealership on the other hand has been a nightmare. The car has been in for routine maintenance 4 times, the battery once, and a tire once. Every occasion has been xxxx. For example, after coming in on time for an appointment to have the battery replaced, that took 2-1/2 hours! To replace a frickin' battery. When I arrived they said 45 minutes tops, so I decided to wait on the car. After an hour they said "almost ready". That kept up for 2-1/2 hours. On the latest occasion we took it in for routine maintenance (24K service). We got the car back and noticed on the way home that they had not properly replaced an access panel underneath, which was dragging. We immediately returned to the dealership to have them re-attach it. What freakin' mechanic is so sloppy that he doesn't put everything back together? Especially something so obvious in front of him? It makes me wonder and worry what else might have been left half done. Did they remember to tighten the oil drain plug, for example? Sloppy, sloppy work--and it has been like that on every visit. Further, I spoke to the general manager at Clear Lake Subaru about it. He blamed the problem on "poorly-engineered fasteners used by Subaru." Bull crap. They are standard, easy-to-use fasteners found on most every car and motorcycle. The real problem is sloppiness by his staff, but he refused to acknowledge it or bring it to their attention. SUBARU: You need to dump this dealership. On another occasion we brought it in for to have a damaged tire replaced. THEY KEPT THE CAR NEARLY TWO WEEKS TO CHANGE A TIRE!!! They didn't stock the tire for the car they sold, so had to order it in from Minnesota or somewhere. Then they had to ship it off again to have it shaved down to match the wear on the other tires. THAT IS RIDICULOUS! If you are going to sell these stupid full-time all-wheel drive vehicles (that have to have their tires shaved or all four replaced at once), then get the shaving machine in house. Or at least one to share in Houston. This dealership is a part of the Lithia group of dealers. So beware the rest of them. They may all have rejects for mechanics and managers. More

Parts pick up We needed mats for our new Ascent and it was very efficient.We will visit again when it is time. We really enjoy Suburu Clear Lake! We needed mats for our new Ascent and it was very efficient.We will visit again when it is time. We really enjoy Suburu Clear Lake! More

Great experience I took my car in for its 12,000 mile service visit and had a great experience. Thank you for taking such good care of my car. I took my car in for its 12,000 mile service visit and had a great experience. Thank you for taking such good care of my car. More

On-time service Service was completed in a timely manner even though the service center was filled with other vehicles. My appointment time was honored. Good job Jose Service was completed in a timely manner even though the service center was filled with other vehicles. My appointment time was honored. Good job Jose. More

1st service professional service. Made no appointment service department had my car in for 1st service with only an hour wait time. Service completed on my vehicl professional service. Made no appointment service department had my car in for 1st service with only an hour wait time. Service completed on my vehicle was thorough with an explanation of all work completed. More