Subaru of Dayton

Good Experience Went here for oil change and tire rotation.I purchased the new vehicle here in January 2015. I have had mostly good experiences with service here. The Went here for oil change and tire rotation.I purchased the new vehicle here in January 2015. I have had mostly good experiences with service here. The last time I went to have an oil change and tire rotation they did not rotate the tires. I caught it before I left the dealership. They rotated the tires and gave me a $25 gift card for the next time. This time they changed the oil and rotated the tires but they showed me that all four tires are wearing on the inside. They said the car needed an alignment and new tires. They gave me a print out of the cost for replacement tires and the alignment but did not put any pressure on me to have it done there. When I checked out from this appointment I was told that they would not charge me for the tire rotation since the tires were in such bad shape. Overall I am pleased with the service I have received there. More

Best customer experience ever. Very pet friendly. Danny( our pit mix) always gets biscuits and toys.The repairs are done right the first time. We have never had to come back for sam Very pet friendly. Danny( our pit mix) always gets biscuits and toys.The repairs are done right the first time. We have never had to come back for same problem. Service people know their stuff. All staff at Dayton Subaru are friendly and helpful. Love our Subaru!! Brad is Danny's best buddy at our Subaru dealer. More

Friendly people! We were very happy with the entire buying experience at Subaru of Dayton. All the guys were easy to deal with and knowledgeable too. We like the "no p We were very happy with the entire buying experience at Subaru of Dayton. All the guys were easy to deal with and knowledgeable too. We like the "no pressure" attitude everyone had. They even shuttled us from the airport to the dealership. Happy first time Subaru owners! ! ! More

First service appointment on my new 2017 Subaru Outback Easily scheduled my appointment using "MySubaru" app. I was checked in and in the waiting room in no time enjoying coffee and reading my Kindle. Les Easily scheduled my appointment using "MySubaru" app. I was checked in and in the waiting room in no time enjoying coffee and reading my Kindle. Less than an hour passed before I was given my freshly washed car back with an oil change, lube and filter change, plus a multi-point inspection and a tire rotation. Good to go! Nice, friendly service staff. They know what they're doing and I look forward to continuing the service relationship with them. And I love my Subaru! More

Service department has done a good job servicing my Outback. Have used this service department for many years and they have exhibited knowledge and perform timely service. Appreciate their honesty regarding issu Have used this service department for many years and they have exhibited knowledge and perform timely service. Appreciate their honesty regarding issues with car and whether they pose a safety hazard as opposed to waiting. More

Miamisburg Centerville Subaru I LOVE my 2016 Forester Subaru and have been very pleased with the service I've received at this facility. I appreciate their professionalism as well I LOVE my 2016 Forester Subaru and have been very pleased with the service I've received at this facility. I appreciate their professionalism as well as friendliness and patience in answering my zillion questions. I am a Senior Citizen and have always been treated with the utmost courtesy. I really appreciate the free car washes, the service department and, in particular, the detail department. I fully intend to pay a return visit soon to have my car detailed. More

Awful experience and a total rip off. I never been to this dealership before. I needed a new key fob. They charged me full price ---about $200. Eventually experience and a total rip off. I never been to this dealership before. I needed a new key fob. They charged me full price ---about $200. Eventually they decided they needed to reprogram the key and for this little job I had to pay over $60. Non existent customer service. No attempt to gain my business. I would have expected them to have reprogrammed the key which took a few minutes for free as a gesture of goodwill. More

First Oil Change Was very impressed with service for oil change. They took about 15min longer than expected and rotated the tires for free. Really appreciated that! Was very impressed with service for oil change. They took about 15min longer than expected and rotated the tires for free. Really appreciated that! Waiting area for service is clean and comfortable. More

Customer Apathy Almost every interaction with this dealership was disappointing. There were a 12 interactions where we just shook our heads and what?... I write boo Almost every interaction with this dealership was disappointing. There were a 12 interactions where we just shook our heads and what?... I write books on the customer service and this is textbook case of how not to do it customer service. I'd go into more detail but I don't what to waste any more of my time. I don't know how they are still in business. We're moving to another dealership. Subaru Corporate saving the day for us on this one but this dealer is firmly on our black list. More

Deceptive service department This past Monday I took my vehicle for a 60k mile service and was informed by phone that the accessory/drive belt was worn and needed to be replaced This past Monday I took my vehicle for a 60k mile service and was informed by phone that the accessory/drive belt was worn and needed to be replaced. I questioned it, but I agreed to have the belt replaced because I have never been mislead here before. When I went to pick up the vehicle and I found that that left the old parts in a box in my car. I looked at the belt they removed and it was painfully obvious that it did not need to be replaced. I was furious! I walked back in and complained and showed the service representative and he apologized. I was offered gift cards for issue, but I refused them and demanded that they refund the money direct to my credit card. The service manager took care of the refund, but offered no apology for the deceptive service. This is not how you run a business and I do not like getting ripped off!! My wife and I have been loyal customers here since 2010. We bought both of our Subaru vehicles here and have had almost all of our servicing performed here. This is a poor way to treat good customers!! Unfortunately, my wife and I are finished giving Subaru of Dayton anymore business! More