Subaru of Dayton

never again I bought my first and only Subaru in 2013. It is now 2016 and I have 45,600 miles on it and the clutch has to be replaced for a cost of $1500+...... I I bought my first and only Subaru in 2013. It is now 2016 and I have 45,600 miles on it and the clutch has to be replaced for a cost of $1500+...... I am a 59 year old nurse who has always had a manual and never had this problem before. I am very disappointed and haven't received any help with my concerns. More

Unfriendly and unwelcoming My husband and I went in to test drive the WRX. I had been looking at them for awhile and was contemplating buying one. We are both professional peopl My husband and I went in to test drive the WRX. I had been looking at them for awhile and was contemplating buying one. We are both professional people and pulled up in my husband's 2016 Subaru Outback. This was on Labor Day, 2016. I asked to test drive the car and he said he would have to do a credit check before allowing that because "People who buy these cars are very particular about their cars not having any miles so we don't want people joyriding." I told him I thought that was ridiculous, it's a $25,000 car. We left and went to the Subaru in Fairborn and when I asked if we could test drive the WRX, the salesman, Will, said "Absolutely!" and only needed my drivers license. We are custom ordering from this dealership and being that we are a Subaru family, will only go there from now on. More

Used car fiasco After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the Subaru service mgr had the gall to insinuate the Chevy dealer was trying to sell us unnecessary service. This is the Subaru service manager who admitted this car was most certainly a repo/ auction. Stay away from Subaru used cars & service dept! More

Bad customer service Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring me back without listening to me. I had to call back. Day of appointment three people are standing around doing nothing while the one guy talks top an old man about Hondas for 5 min. I just walked out. More

visited the dealership a couple weeks ago I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looki I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looking for. Purchased my Chevy trail blazer at your pre-owned dept. I'm very happy with it! Special thanks to Mr. Chad Price & Mr. Bearry. Also I just have to say I love the fact that subaru is so pet friendly. I will recommend my friends anytime. Thanks again :) More

purchase used vehicle I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the t I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the truck, what a disappointment, the truck was a piece of junk engine was ready to blow. The salesman said he had another truck that the mechanics were inspecting and would be ready in a few hours. It has been 2 weeks and I have yet to hear from him. This dealership is a joke. The manager Chad is rude and in my opinion a smart allek.I would not recommend this place to anyone More

Horrible Customer Service! They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked hi They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked him to explain how this vehicle past their thorough inspection, he told me this is how the mechanics feed their families - they would never pass it through and it was a "mistake." We showed him the worn out rusted brakes, and he could not explain how this vehicle past their inspection. He was completely flustered. He told us he would show his mechanic. He eventually did give us our money back, but not without playing telephone tag. He purposely told me he would call me back in a half an hour. When I didn't hear from him, I called the next day and he was off. Everything about this experience was poor and unprofessional. Not sure how or why Chad is in the position of manager. The only thing he apologized for is playing telephone tag. Horrible place awful customer service. Please avoid. More

IM BEGGING YOU SHOP ELSEWHERE READ BELOW I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sl I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sleeping and snoring in a pool of his own saliva. I purchased the vehicle and was promised that the steering and horn would be fixed. They sold me the cheapest warranty knowing this thing had issues. On my way home I started noticing things that didn't work, the horn almost caused a vehicle to slam into me, and because you could turn the steering wheel 8" both ways before it started to turn I almost couldn't avoid a collision. I take it back and let them know that it wasn't running right and there was an oil leak where I parked. Over a week later and numerous calls(12 this time recorded with times and dates) they finally said oh we had to take it to the ford dealer. Another week and 9 calls later they say it needs 2 fuel injectors and that my warranty doesn'tcover it. I said what about the other issues? Steve in service said "I wasn't aware of any other issues." So two weeks after this and 11 phone calls they finally say the oil cooler is bad and its not covered under warranty, the steering gear box is worn out, and we spent 4 hours but the horn works now, but its going to cost you $3600.00 out of pocket to fix since your warranty doesn't cover it. So over the course of the next week and lies from the sales manager named Chad and service manager Steve about saying they will try to come up with something and we will call you. Finally after to much of this I asked who else I could talk with and was passed over to a manager named Rob who stuck to his word and called a very time he said he would over the next 3 days so we could get to the bottom of this deal. He basically said the general manager said he would cut a check for $2000.00 to help cover cost but that's all and they washed there hands of it. OK well its better then nothing right? I go up there the following Mondayand they try to get me to sign papers canceling the warranty, I declined and just asked for my keys so I never have to come back. After 5 minutes of everyone trying to find my keys I grabbed the spare set and went out to warm the vehicle up. I go to start it and the dash reads NO FUEL very dim on the dash, I go to start it, turn one time and won't crank anymore. I go back inside and wait and see the 2 guys and ask if they had found my keys. They said they were calling the service manager. I sat my spare set down and said "it barely ran when it came here now it won't even start, just keep it." And started to leave in the rental car I had to get due to this. The younger manager snapped back and said "we ain't playing these xxxxin games, I'llhave the cat towed out, I already got paid for it!!!" I said that's fine cause its clearly not doing me any good so let it sit somewhere else, when he said "I'll put a stop on the xxxx check" I grabbed the check, took to it to him, and right before I handed it to him he said "I already had to fix the horn that YOU BROKE!" I chucked the check on the ground and told him I didn't break anything and that he sold me junk. He stepped in my face while Iwas trying to leave and told him twice to backoff before he got hurt and he finally did, half way to my rental car he yelled " don't xxxxin come back on the property and went back inside and I left...... This is the kind of customer service they offer, they accuse you of breaking junk they sell then wanna keep your vehicle so there 90 day warranty expires and lie to your face. I encourage anyone to shop anywhere but here, WAGNER SUBARU may be a little farther but at least they treat people right. This is just a small part of the complaints I've had in the 2 months of dealing with them. Good luck and choose wisely. More

bait n switch I was directed by a program for 99$ down or 99 a month. Was told I was approved upon walking in and asking for the contact person was told they had no I was directed by a program for 99$ down or 99 a month. Was told I was approved upon walking in and asking for the contact person was told they had no cars for that price. Was treated with rude,condensing tones, and overall your not worthy of my time attitude. So they lured me there with a smaller payment then told me I was looking at 500 down and higher monthly payments. More

I found Korey to be very personable and easy to deal with. We arranged pricing over the phone/internet/email so the purchase price was very acceptable. My issues are arose when we drove from Columbu with. We arranged pricing over the phone/internet/email so the purchase price was very acceptable. My issues are arose when we drove from Columbus to Dayton to finalize the deal. The trade offer was significantly low. In fact, it was lower than even Carmax was willing to offer us. Additionally, they tried to pad the payments to the tune of about $20/month. Given the agreed upon purchase price, the ridiculous trade offer, fees, taxes, and interest rates, their "payments" were $20 higher in both the 48 and 60 month options they presented. This represents a "hidden" $1000 dealer profit from unsuspecting or unaware consumers. Shady practices that I can't believe aren't illegal. It's at this point that I decided that I wasn't going to accept a ridiculously low ball trade offer. Numbers are numbers, and the formula for time value of money doesn't change based on who runs the numbers. They tried to offer an excuse that the sales manager simply got his interest rates confused from another deal. Sorry, Korey. You guys do this day in and day out. I know that's a lie. He then tried telling me that "His guy at their Ford dealership" won't let them offer me any more than the trade offer presented, but when asked what Ford Dealership that was, he couldn't remember the name. Sorry Korey. I know that's a lie. Martin Management Group which owns Subaru of Dayton doesn't own a Ford Dealership. All told, this dealership appears to be trying to still do business the old fashioned way when the internet makes it so much more transparent. Additionally, today's consumer are so much more aware. We never met the sales manager, but that's who Korey kept going back to talk to. Even though it was a self admitted "mediocre" sales month, Korey, who is listed as the "Internet Sales Manager", didn't know their sales goal for October. Overall it was disappointing. They had the car we wanted, but wouldn't budge an inch on the trade and that cost them the sale. I've never heard of a dealer making their first, best, and only offer before on a trade. If that was their first and best offer, it simply wasn't good enough. More