Subaru of Dayton

My husband/wife and I purchased a Certified Pre-Owned Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a pos Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a positive start, we never expected the disrespectful and indifferent treatment we experienced upon a return visit less than a week after our purchase. We found a well-worn, rusty nail deeply imbedded in the tread of one of our tires, and we decided to go to the dealership to see what could be done to get the car back to safe driving condition. We never asked for a new tire or even a free fix. We would have been happy if they would have offered to patch the tire for a small price. Instead they were accusatory toward us, even literally pointing a finger and saying, “I think you did it.” When we asked when the car was last inspected, they admitted it had been 72 days since they had last looked it over. After being told there was nothing they were willing to do to even investigate our issue, we decided we would wait to speak to Operations Director, Scott Dohme. Mr. Dohme was very disrespectful, stating that the circumstances around picking up the nail didn’t really matter, because they were absolutely not going to do anything for us. He directly stated, “I have better things to be doing today than to be talking about a tire with you guys.” After this display of rude and disrespectful behavior by their Operations Director, we will definitely not be returning to Subaru of Dayton, and we will be making sure all of our friends and family know not to do business here. We’ve found that there are other Subaru dealers in the area who don’t completely disregard the need for good customer service. DO NOT TRUST THIS DEALERSHIP WITH YOUR BUSINESS. More

28 April 2012: I purchased a new 2012 Subaru Legacy from Subaru of Dayton. When I left the dealership I notice the window tinting on the passenger's front window had a few bubbles in it and another imperfec Subaru of Dayton. When I left the dealership I notice the window tinting on the passenger's front window had a few bubbles in it and another imperfection. I brought this to the attention of the sale representative and the sales manager. The Subaru staff stated I should wait a few months before addressing this issue to see if the heat would resolve the imperfections, because the car had been inside. Throughout the first twelve months of owning this new car I have had several problems. • Within the first week of purchasing the car, I had to return to the dealership three times as a result of numerous clerical errors made on the purchase paperwork by the dealership's staff. • The right rear door latch broke, making it the door inoperable. The door latch was replaced • The radio quit working and the radio was replaced. • There were fingerprints on the inside cover of the radio display. The radio was disassembled and the fingerprints removed. • The headliner became loose in the center rear of the car. Replacement headliner anchors were installed. • The radio quit working again. The radio was replaced for a second time. • Recently the car has had difficulty starting. The engine will crank repeatedly before it eventually catches and starts. When this occurs there is a strong odor of gas. • The driver arm rests are significantly disfiguring directly underneath the location of the placement of my arms while I drive. This disfiguring is on both the center console and the driver’s door ledge. I took the car into the service department to address the following issues: starting difficulty, window tinting, and arm rest disfiguring. The service department told me they could not do anything about the staring issue until it is frequent enough that they can reproduce it at the dealership. In regard to the window tinting, they gave me the receipt from the company they had install the tinting. The dealership service staff stated I would have to deal directly with the outside company and all they could do was supply me the receipt. In regard to arm rest disfiguring, the service department indicated they determined it was not a defect; it was damaged. I asked them how they determined this considering they never consulted with me and asked me to show them the location of my arms while I drive. Their response was they had to make a determination as a corporation and they determined it was damaged. I asked the service representative to further explain this. He said, “You have damaged it by repeatedly placing your arm on the door ledge.” I told him this was simply ridiculous. I have owned over eight different brands of cars over the past 25 years; rested my arm on the door ledge, and this is the first car to disfiguring as a result the placement of my arms on the arm rests. I further illustrated that one of those cars I actual drove for 200k miles and it never disfigured. I continued to tell him that I have had numerous problems with this car over the past twelve months and encouraged him to review my lengthy service record. His response was, “You know they say some cars are made on Friday afternoon; perhaps this is one of those cars.” I replied, “Yes I have heard that. However it still does not make it acceptable.” Then I asked him how I could escalate this above Subaru of Dayton. He provided me with contact information for Subaru of America and explained the process involved. More

Overall I had a great experience at Subaru of Dayton! I ordered a vehicle which meant I had to wait awhile for it to come in, but we ran into some snags along the way. It ended up coming in about 5 days l ordered a vehicle which meant I had to wait awhile for it to come in, but we ran into some snags along the way. It ended up coming in about 5 days later than the ETA stated. But it was all beyond the hands of what the dealership could do. What the dealership could do was make sure they kept in constant contact with me whether it was by phone, email, or even text. (Chad Schulte kept in really good communication and kept in contact on his days off through his personal phone) Other than the car coming in later than stated my only other complaint was with the waiting at financing. But this was a little beyond Subaru of Dayton's hands as well. A couple was still trying to negotiate the price while doing the financing which meant I had to wait about 2 hours which was ridiculous. Overall good experience, I would recommend asking for Chad and he will take care of you while you are looking for a car and throughout the life of you car if you have any problems. More

Really great buying experience all the way around. Salesperson Bob W. worked hard to make me happy and find exactly what I wanted.my first oil change was quick and the service personell very professio Salesperson Bob W. worked hard to make me happy and find exactly what I wanted.my first oil change was quick and the service personell very professional.i will recommend this dealership to all my friends and family.i feel that everyone there wanted to make my Subaru car owning experience the best , not just sell me a car and forget about it. Thank you again Bob for all your hard work and dedication to helping me. More

My wife and I bought a new Subaru from Wayne Conrad and found it a very pleasant experience. We paid what I think was a fair price, were offered a reasonable trade-in value without the typical sales gam found it a very pleasant experience. We paid what I think was a fair price, were offered a reasonable trade-in value without the typical sales gamesmanship that gives most dealers a bad name. We have come away quite impressed! This is our first Subaru and first exposure to Subaru of Dayton and Wayne and we are very optimistic about both. If our buying experience is any indication of theSubaru ownership experience, we may become Subaru loyalists. Thank you Wayne! More

Had a positive experience. Staff was friendly, helpful, and knowledgeable. Did not make the hard sale's pitch; instead, let the vehicle speak for itself. and knowledgeable. Did not make the hard sale's pitch; instead, let the vehicle speak for itself. More

This dealer is out to make every last dime they can from anyone, including loyal customers, even when it means adding labor to an already inflated bill for something as simple as tightening a license plate anyone, including loyal customers, even when it means adding labor to an already inflated bill for something as simple as tightening a license plate bolt. More