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Subaru of Gainesville
Gainesville, FL
108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 108 reviews
February 23, 2026
I purchased my Subaru here a couple of years ago and have used them for all of my vehicle’s service needs since then. Last year, I also bought a brand-new set of tires from the dealership. I've been very ha used them for all of my vehicle’s service needs since then. Last year, I also bought a brand-new set of tires from the dealership. I've been very happy with their service. Recently, after driving, one of my tires suddenly went completely flat—likely due to a puncture. Fortunately, I was near a gas station, so I filled it with air and carefully drove it straight to the dealership. Since the tires were still under warranty, I brought it in expecting the repair to be covered. I was initially told that although the tire was punctured and still under warranty, the claim would not be honored because I had “driven on it while flat.” I was very disappointed by this decision and felt it was unfair, especially as a loyal customer. However, the service advisor, Sophia, was extremely professional and courteous throughout the entire interaction. She listened to my concerns, brought my reasoning back to management, and ultimately returned with the great news that the dealership would honor the warranty and replace the tire at no cost. I truly appreciate the dealership reconsidering their position, and I especially want to commend Sophia for her professionalism, communication, and customer care. She made a frustrating situation end on a very positive note. More
by Ltenny
Employees Worked With
Sophia
September 20, 2025
I traded in my 2022 Subaru outback Limited, edition XT and purchased the 2025 model as I found out they were changing the body styles in 2026 thanks to Anthony Landers. I love this body style and decided and purchased the 2025 model as I found out they were changing the body styles in 2026 thanks to Anthony Landers. I love this body style and decided I wanted to keep it so I traded it in purchased a new one. I bought my first one from Anthony in 2022 and Anthony is now on thw finance team. He made this process extremely easy I was in and out in less than 30 minutes with my brand new car and Allan was great with showing me some of the new features and letting me know that any questions that I had or came up with after I left that they are always available for me to call. I love Subaru of Gainesville. The customer service is fantastic and I look forward to continuing my relationship with them in the future when I need another car thanks so much guys Dayna Landers. More
by linda_dayna
Employees Worked With
Allan Rivas, Jr, Anthony Landers
August 22, 2025
Subaru of Gainesville Fl is a nice place to go shopping a vehicle. The dealer's team make you feel comfortable and at home. One in particularly is Allan Rivas. He is very pleasant, very attentive and eager t vehicle. The dealer's team make you feel comfortable and at home. One in particularly is Allan Rivas. He is very pleasant, very attentive and eager to please. This was my second time buying a car at this dealership with Allan Rivas as my sale person. My husband stated that the only reason we gave him a 5 stars is because there is no score higher than 5. Thank you Allan and all the rest of the team your help and kindness. My husband and I love our new beautiful Subaru Outback. f More
by sara.26ripley
Employees Worked With
Allan Rivas, Jr, Anthony Landers
October 18, 2024
No-commission sales force is a great approach. Everyone was relaxed and helpful. Dwane Weeks had a sense of humor throughout, and was great to work with through the shopping, test drive, and buyin Everyone was relaxed and helpful. Dwane Weeks had a sense of humor throughout, and was great to work with through the shopping, test drive, and buying experiences. After the sale, they make sure you get a one-on-one meeting with their Subaru features expert, so you have time to learn all the many controls and features of your car. So helpful. Best car-buying experience I've had. I love my Forester. More
by Linda Arbuckle
Employees Worked With
Dwane Weeks
October 07, 2024
Service appt. was prompt, on time, thorough. Rosa was polite, helpful, explained and answered clearly our questions. A desk / table was available for us to work was prompt, on time, thorough. Rosa was polite, helpful, explained and answered clearly our questions. A desk / table was available for us to work at, so we didn't have to sit in front of, and be annoyed by, the big screen idiot box. Thank you for the excellent service. More
by kphchance
Employees Worked With
Rosa
July 12, 2024
I recently purchased a Subaru and Allan is helpful and friendly. I couldn't be happier with my decision. Subaru has proven to be an incredibly safe and reliable car, providing peace of mind for me and my friendly. I couldn't be happier with my decision. Subaru has proven to be an incredibly safe and reliable car, providing peace of mind for me and my family. One of the standout features is its exceptional performance in snowy conditions. Whether navigating through heavy snowfall or icy roads, the car handles beautifully, offering stability and control. The all-wheel-drive system ensures a safe and smooth drive, making winter driving much less stressful. Overall, Subaru's commitment to safety and reliability makes it an excellent choice for anyone looking for a dependable vehicle, especially in challenging weather conditions. More
by Cathy H.
Employees Worked With
Allan Rivas, Jr
July 04, 2024
Gainesville Subaru is truly the best! They are courteous, professional, and kind. I’ve never had such a pleasant experience buying a car. Shoutout to Diego! He’s a rockstar! They are courteous, professional, and kind. I’ve never had such a pleasant experience buying a car. Shoutout to Diego! He’s a rockstar! More
by LeAnn
Employees Worked With
Diego
June 29, 2024
After waiting five months to be notified that a needed part for a warranty repair had arrived, I called, discovered that they did have the necessary part and made an appointment for 10:30 am today. I ar part for a warranty repair had arrived, I called, discovered that they did have the necessary part and made an appointment for 10:30 am today. I arrived and waited several minutes for a service person to talk to me, but he told me I needed to talk to Sophia because she wrote the original order. I waited for another 5-10 minutes while she chatted with another customer. Finally the original person got me checked in rather than continuing to wait. I was told that it would be a three hour repair once they were "able to get to" my car. After waiting four hours the service wrote told me my car was finished, notes were being written and my car was being washed. After waiting another hour I finally went to the service desk and told them I had to leave and to forget washing the car. My paperwork and keys were just sitting on the desk in a piles of paperwork. The other interesting things is I sat near the sales floor for five hours and not a single salesperson greeted me. I had hoped to discuss trading my Ascent in for a new model. I'm thankful I didn't have the opportunity to arrange to buy a new Subaru at this dealer, I don't intend to EVER return. More
by amy.koester
Employees Worked With
Sophia
June 14, 2024
This dealership in Gainesville Florida has been phenomenal. And that is the sales and service department. I just purchased my 2nd Subaru from them. phenomenal. And that is the sales and service department. I just purchased my 2nd Subaru from them. More
by Stacey Perrette(lab dragon)
Employees Worked With
Bob Hendrickson
