Sale with Noah went great...that's where it ended, 11/19/16. The car is terrific but when we got passed off to to F&I, it started down hill. Purchased Saturday, was to call for service appointment on Monday; down paayamnet balance was referenced, wanted to get to service and bring the DP along; the service appointment for the options I had purchased seem to hinge on receipt of DP. I was sent a pre-paid fedex Label for the check. I had a dental exam on Tuesday so I delivered the check in person.
Service was booked solid because of the Holiday 11/24/16...Service appt was set for 11/30/16, schedule for a 4 hr job beginning at 9:00 am. Arrived on time, was given a "loaner" (gas tank on empty), bought gas, did some shopping, returned to dealership at 1:00 pm (4 hrs later)...Service had an emergency and my cart had just been sent back, now the 4 hr service call began.
Had to install a trailer hitch & body side-molding, very time consuming items, told service about the "blind-side" feature not working and asked if they could attach a vanity plate on the front of the car.
Car was brought to me around 4:00 pm, 7hrs after I arrived...Blind-side feature was not touched nor was the vanity plate attached...back to service. At around 4:45 pm I was told the job couldn't be finished today..
Jimmy, the GSM, explained about how he didn't have enough staff to cover the service dept and was in the process of hiring more help...He gave me a car to drive home (50 miles way) and promised to bring my car to me the next day, 12/1.
Emily (service) called to tell me my car was ready and I could come pick it up anytime...She had no clue of mine and Jimmy's araingement, tried to call Jimmy, he was unavailable, found out late he is off on Thursdays...My car was deliv er4ed to me at 1:30 pm 12/1.
Had another call to NOAH on Sat. 12/3...a lot of the set-ups in the electronic had change; I guess due to the sensor work on the "blind side" issue. He walked me through the set-ups Ineeded.
Hard for me to believe they have repeat customers, unless the repeats never dealt with Service.
I apologized to my local car dealer with whom I have purchased all my cars for the last 30 years; he could have went to the car auction and brought back any car I wanted and service it. I promised him I would be back to trade my wife's car when she was ready...I learned my lesson...deal with people you trust. If I ever get another NEW Subaru, it will not be from Gainesville.