Ringing the Bell for Over the Top Service
First of all, I'm in sales - a real estate broker - and historically, I abhor the entire car buying experience! I treasure and value honesty, tran
First of all, I'm in sales - a real estate broker - and historically, I abhor the entire car buying experience! I treasure and value honesty, transparency, sincerity, responsive communication, product knowledge and most importantly respect for the customer's desires, needs and expectations.
A few weekends ago, my husband and I began a search for a car we wanted to buy a few years ago - a Volkswagen Eos hardtop convertible. Unfortunately, it's no longer in production so that led us to the on-line search, which led to results (owners and dealers) from around the country. A thorough search led us to a nicely portrayed EOS offered by Subaru of Gainesville and very professionally pictured with some 2+ dozen photos detailing the car's condition and every feature. Late on a Saturday afternoon/evening (we live in Bozeman Montana so afternoon for us and evening for the dealership) we reached out to the dealership and within minutes heard back from a sales associate, Greg Cox. Our numerous questions as we went back and forth via calls and text messages were efficiently answered by Greg Cox assuring us of his knowledge and care for satisfying our every need. Over the phone, we secured our commitment to purchase "our new EOS" and the remainder of the business side of the transaction was conducted on Monday.
The over and above "customer service" occurred over the next few days. Greg Cox coordinated the reams of paperwork for an out of state purchase, licensing and importantly for those of us who live in a sales tax-free state like Montana - the ability to accomplish the licensing paperwork ensuring a non-sales tax transaction. (Just guessing not too many Montanans buy cars in Florida for a return to their Montana residence)! Greg Cox assisted with our arrangements to have the car shipped to Montana and even made sure he was available on his days off to coordinate the auto transport pick-up! Many photos and videos later - compliments of Greg Cox - our EOS was on its way cross country!
Amazingly, within minutes of its arrival in Bozeman, Montana, my phone was ringing - it was Greg Cox making sure we were happy seeing our EOS for the first time!! To say the least, we were over the top impressed and couldn't wait to take "her" out under the Big Blue Skies of Montana!
I cannot ring the bell of praise loud enough for Greg Cox as well as for Subaru of Gainesville! A sales associate cannot be outstanding without a reputable dealership behind them and a dealership is non-existent without the integrity of their sales associates.
Kudos and Congratulations to both and with cheers and thanks, we send a hearty cross-country thank you for an incredible experience!