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Subaru of Gainesville
Gainesville, FL
108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 19 service reviews
February 23, 2026
I purchased my Subaru here a couple of years ago and have used them for all of my vehicle’s service needs since then. Last year, I also bought a brand-new set of tires from the dealership. I've been very ha used them for all of my vehicle’s service needs since then. Last year, I also bought a brand-new set of tires from the dealership. I've been very happy with their service. Recently, after driving, one of my tires suddenly went completely flat—likely due to a puncture. Fortunately, I was near a gas station, so I filled it with air and carefully drove it straight to the dealership. Since the tires were still under warranty, I brought it in expecting the repair to be covered. I was initially told that although the tire was punctured and still under warranty, the claim would not be honored because I had “driven on it while flat.” I was very disappointed by this decision and felt it was unfair, especially as a loyal customer. However, the service advisor, Sophia, was extremely professional and courteous throughout the entire interaction. She listened to my concerns, brought my reasoning back to management, and ultimately returned with the great news that the dealership would honor the warranty and replace the tire at no cost. I truly appreciate the dealership reconsidering their position, and I especially want to commend Sophia for her professionalism, communication, and customer care. She made a frustrating situation end on a very positive note. More
by Ltenny
Employees Worked With
Sophia
October 07, 2024
Service appt. was prompt, on time, thorough. Rosa was polite, helpful, explained and answered clearly our questions. A desk / table was available for us to work was prompt, on time, thorough. Rosa was polite, helpful, explained and answered clearly our questions. A desk / table was available for us to work at, so we didn't have to sit in front of, and be annoyed by, the big screen idiot box. Thank you for the excellent service. More
by kphchance
Employees Worked With
Rosa
June 29, 2024
After waiting five months to be notified that a needed part for a warranty repair had arrived, I called, discovered that they did have the necessary part and made an appointment for 10:30 am today. I ar part for a warranty repair had arrived, I called, discovered that they did have the necessary part and made an appointment for 10:30 am today. I arrived and waited several minutes for a service person to talk to me, but he told me I needed to talk to Sophia because she wrote the original order. I waited for another 5-10 minutes while she chatted with another customer. Finally the original person got me checked in rather than continuing to wait. I was told that it would be a three hour repair once they were "able to get to" my car. After waiting four hours the service wrote told me my car was finished, notes were being written and my car was being washed. After waiting another hour I finally went to the service desk and told them I had to leave and to forget washing the car. My paperwork and keys were just sitting on the desk in a piles of paperwork. The other interesting things is I sat near the sales floor for five hours and not a single salesperson greeted me. I had hoped to discuss trading my Ascent in for a new model. I'm thankful I didn't have the opportunity to arrange to buy a new Subaru at this dealer, I don't intend to EVER return. More
by amy.koester
Employees Worked With
Sophia
January 30, 2024
I have been impressed by Subaru of Gainesville from the purchase to the service. I have always received excellent service. They go above and beyond. Recently, I brought my Subaru in due to the radio chang purchase to the service. I have always received excellent service. They go above and beyond. Recently, I brought my Subaru in due to the radio changing channels, etc. and I was advised the radio needed replacing. my vehicle was no longer under warranty. My service technician Gus went above and beyond helping me to get the cost of replacing the radio covered. Subaru paid a large portion and the dealership covered the rest. i would recommend this dealership to anyone. They truly care about the customer! More
by happy customer
Employees Worked With
Gus Duvall
June 20, 2023
Professional and personal with friendly employees. Car comes back clean and well cared for. Nice waiting area with snacks and drinks. Tv is also nice too! Car comes back clean and well cared for. Nice waiting area with snacks and drinks. Tv is also nice too! More
by rebeccarjm
Employees Worked With
Don’t remember name
