Subaru of Georgetown

This was our first Subaru. Sales rep Sam was awesome. The entire experience was flawless. I look forward to a long relationship with this dealership. Sales rep Sam was awesome. The entire experience was flawless. I look forward to a long relationship with this dealership. More

Just purchased another vehicle from this dealership. Excellent service as usual and huge shout out to Jade to went over every detail of our new car! Excellent service as usual and huge shout out to Jade to went over every detail of our new car! More

Service department is excellent. i get communication by text through every step of the process. I really like the video of the multipoint inspection. i get communication by text through every step of the process. I really like the video of the multipoint inspection. More

Consistently exceptional service from greeting to reviewing reasons for your visit, then updates with an explanatory video. Unfortunately, no cold beer at Their lounge.😢😜 reviewing reasons for your visit, then updates with an explanatory video. Unfortunately, no cold beer at Their lounge.😢😜 More

Had a routine oul change. Was in and out in less than 45 minutes! Damien was great to work with. Was in and out in less than 45 minutes! Damien was great to work with. More

After researching and test driving several types of SUV's, I was happy to come back to Subaru and work with Edwin Pineda on my first Subaru purchase. Danny Elalouf in Finance was also great to work wi SUV's, I was happy to come back to Subaru and work with Edwin Pineda on my first Subaru purchase. Danny Elalouf in Finance was also great to work with. Everyone we encountered was very friendly and professional. I love my new Ascent! More

Extremely disappointing experience with Subaru of Georgetown. I spent a month working with them to purchase a 2019 Corvette Z06—my dream car. We negotiated a deal, they sent me their written offer Georgetown. I spent a month working with them to purchase a 2019 Corvette Z06—my dream car. We negotiated a deal, they sent me their written offer, and I agreed to it. Final paperwork was to be completed when I arrived. I had financing arranged through my credit union and a check in hand, but was told I needed to use their credit services. They ran my credit, resulting in a hard inquiry for a purchase that never happened—something I now have to consider when financing another vehicle. I also spent an entire day returning my trade to stock specifically for the deal. To be fair, they repeatedly told me they could not hold the car until I was actually in route, and they refused my offer of a deposit. I understood that. I told them I was leaving Wednesday for the 13.5-hour drive, rented a trailer, and made all the preparations. Then, on Monday evening, the salesperson called to tell me another buyer was finalizing a deal on the car. I don't blame the salesperson entirely. His hands were somewhat tied by dealership management and policies, and I appreciate that he called me. However, communication throughout the month could have been better. What makes this especially frustrating is that the day after I agreed to their offer, they reduced the advertised price on their website. The car was ultimately sold for less than the price I had agreed to. I lost approximately $300 canceling the trailer, plus an entire day preparing my trade and countless hours arranging the trip. But the money isn't the worst part. I lost my dream car. I understand the final paperwork wasn't signed and that they had told me they wouldn't hold the vehicle. I'm not claiming otherwise. My frustration is with the overall experience and the lack of communication after a month of working toward the purchase. A month of effort, a credit inquiry, a prepared trade, financing arrangements, a rented trailer, $300 in losses—and ultimately no car. Subaru of Georgetown lost a customer for life. If you're dealing with them, understand that until the transaction is completed, the car can still be sold. Don't make major travel arrangements or expenses until you have the vehicle secured. More

From the exact moment I walked in to the time I left, I experienced nothing but top-quality customer service. The entire team made me feel seen, heard, and valued throughout the whole process. Not only did experienced nothing but top-quality customer service. The entire team made me feel seen, heard, and valued throughout the whole process. Not only did I leave with a brand-new car, but I also left with the memory of an absolutely exceptional experience. I want to give a huge thank you to Santiago V. and Danny E. for their time, genuine kindness, and incredible support. I highly recommend Subaru of Georgetown to anyone looking for a seamless, stress-free car buy. Ask for Santi and Danny! More

Everything was quick, efficient, and thorough. The staff was friendly, courteous, and helpful. There are more convenient locations for me to get my car serviced, but the exceptional customer ser The staff was friendly, courteous, and helpful. There are more convenient locations for me to get my car serviced, but the exceptional customer service is worth the extra time. More

Always nervous but always pleasantly surprised. Bobby took care of my car and made my dealership experience a breeze. For the first time in my life I like my dealership:) Bobby took care of my car and made my dealership experience a breeze. For the first time in my life I like my dealership:) More