Subaru of Georgetown

Zack is the best! Me and my wife have driven suburu's our entire young adult lives. We are trying to have a baby and decided we wanted to trade our small brz coup for a Me and my wife have driven suburu's our entire young adult lives. We are trying to have a baby and decided we wanted to trade our small brz coup for a WRX STI so we have space. I called the San Antonio suburu and was really amazed with there lack of knowledge reguarding there inventory which was false advertised online. I then called Austin suburu and decided quickly I had no desire to support there dealership if there sales were unwilling to answer any of my questions over the phone. I called this Georgetown location. And while I can say not everyone's experience will be the same as ours I can tell you what to expect based on what we experienced. We got ahold of Zack in a call who stayed on the line a while answering all of my questions ( I had many !!!) Never losing patience and keeping a super positive, upbeat and professional attitude. I never felt like I was a nuisance or holding him up. We didnt plan on going in for a while since ita a long drive but that call really made us want to check it out. He cracked jokes and immediately cleared the air by not using any pushy or intimidating tactics and being honest. At the end of the day he really wanted to sell a car that night but I wasn't buying unless it was a steal ! him and his management really made it happen by giving me an absolute phenomenal deal I couldn't refuse beating the price offered at Austin suburu for the same car almost 3 thousand dollars less. But the best part is the entire time we were there everyone we met was so cool ! The finance guy is freaking hilarious he will offer you a warranty. If you finance through chase suburu it will literally be the most insane deal you have ever seen and I highly suggest getting it since it is literally free since it comes out of your Intrest rate. This is where the tone usually shifts because you already bought the car. But not at this dealer ship ! The next day we realized we forgot an after market part we wanted back that was on our trade In. THE MANAGER OF THIS PLACE literally got tools went out in his dress clothes and removed the part for us smiling and conversating the whole time . He even thanked me for my service while he was elbows deep In my vehicle never acting the least bit bothered by having to do this for us.( which he absolutely didnt have to do since our deal was already done and I had no rights to this part) If that's not customer service I don't know what is . I have had several questions since purchasing reguarding insurance and inspection. Zack has answered my calls on first ring all 6 times I have bothered him and answered my questions keeping the exact same attitude he had after we purchased as he did before we purchased. This is a really good place to buy a car man not just because suburu makes the best cars but honestly because there willingness to go above and beyond for a customer made me want to support them as a business. Big shout out to zack ! Shout out to finance guy ( so cool) and thank you so much to Doug for what you did getting that part out of our old car. These are some really good guys and they will really work with you to get you in the car you want. And you can have peace of mind they will make things right with there customers. Zack also has a 15 month old baby yall go support him!!!!° More

Might not buy a Subaru now. I've heard great things about Subaru and have wanted to buy one for a long time, but today's experience has made me rethink everything! Upon walking I've heard great things about Subaru and have wanted to buy one for a long time, but today's experience has made me rethink everything! Upon walking in, the sales rep we spoke to made us feel like we were inconveniencing her immediately. She asked for our license and proof of insurance before we really even talked about the cars much. This made us feel like we were being rushed into a test drive instead of being made to feel like a valued customer. She then made us sign a car loaner agreement even though we were just wanting to test drive. I've never had to do this step, so I asked if it was the right form... she told us that we had to in order to be covered in case we got into an accident and if the sales people don't make you sign it, then they didn't do their job properly! We had our 10 month old with us, which isn't normal I'll admit, but we were interested in fitting the car seat in the car for the test drive. The Sales Rep asked us if our car seat was clean before we could do so... very disrespectful and rude! We stuck it out for a little bit longer and, after seeing the car, I asked a question about the radios and wanting to hear the differences. This was met with "well I was trying to do that before we came out here." After that, I thanked her for her time and we walked out. I was pretty set on purchasing a Subaru today, but this Sales Rep totally drove us away! I'm really hopeful that this experience is not a fitting example of Subaru as a whole, so tomorrow we are going to try a different location. Hopefully Subaru Austin will live up to Subaru's reputation... More

Making car buying painless As we all know buying a car can be an experience good or bad depends on how well they understand your needs and try to address them. Making it as pain As we all know buying a car can be an experience good or bad depends on how well they understand your needs and try to address them. Making it as painless as possible. That is what we were able to do this past weekend, We told them what we wanted and they showed us, we bought it and are extremely Happy! The salesman was a joy to work with and made us feel good when answering questions we had. More

Amber is the best sales person I have ever worked with. My sales person Amber Ashy was amazing. She taught me all the ins and out of both the Outback and the Forester. She was super patient with me as I jum My sales person Amber Ashy was amazing. She taught me all the ins and out of both the Outback and the Forester. She was super patient with me as I jumped back and forth between the two models to decide which model felt more like home. She also stood out in the parking lot with me, and did not rush, as I decided between the red and the blue. I have NEVER had a more enjoyable car shopping experience. Even after the sale the staff continues to be awesome. Thank you Amber Ashy and Subaru of Georgetown More

amber is superb at subaru i cannot think of how amber could have made my experience with geotwn subaru any better. she is the best salesperson i have encountered in any forum, i cannot think of how amber could have made my experience with geotwn subaru any better. she is the best salesperson i have encountered in any forum, hands down. she is warm, forthright, dedicated, confident, knowledgeable ... i felt she advocated for me, while representing what the dealership could do ... SHE IS FAIRMINDED! for someone who LOATHES the car-buying process, I LOVED MY TIME AT GEOTWN SUBARU ... the dealership has ***amber*** to thank for that. cheers! More

Wonderful Buying Experience I hate buying new cars...except at Georgetown Subaru. I came back to Subaru after my minivan (another make) had been totalled, and I was expecting a l I hate buying new cars...except at Georgetown Subaru. I came back to Subaru after my minivan (another make) had been totalled, and I was expecting a long, drawn out process of negotiations, paperwork, and lots and lots of waiting around. My experience was exactly the opposite. I was only shown cars I had expressed interest in and no one tried to upsell me on different models or upgrades. I felt like Ron Amper truly cared about taking care of our family and getting me back on the road with a safe and reliable (and stylish) car. Quintin in the finance department had us in and out in a snap and was very efficient and friendly. Thank you, Subaru. I'm never going anywhere else to buy a car. More

Bought a 2017 Forester Took a test drive of the 2017 Forester in October 2016 with Ron Amper and told him I needed to wait. He gave me space and in late April 2017 I contact Took a test drive of the 2017 Forester in October 2016 with Ron Amper and told him I needed to wait. He gave me space and in late April 2017 I contacted him to begin which trim level I wanted in the Forester. After my attending a military reunion I returned home and bought my Forester. All went smoothly. My neighbor had also bought her Forester at Subaru of Georgetown a couple of years ago and sings their praises. Looking forward to getting it serviced there as well since it is close to Sun City and again my neighbor has been very happy with them. More

Poor service department experience We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, which caused battery to discharge. We have driven this vehicle at night and have not entered the cargo area for several weeks. Basically they were not going to replace this batter that has failed 3 times to start. This would expose us to the batter fail at any time since it has failed and was discharged 3 times over 3 days. So, we were forced to complain to a manager since service advisor made his decision. The manager finally reluctantly had a new battery installed and called it a One time approval since they claim it was the owner's fault. Upon driving the vehicle home I noticed the window buttons were not working properly. In fact the driver side would not open passenger window. So, I called Austin Subaru and they said the window operation was NOT reset after the battery was discharged. So, If I was in an accident and needed to open the window, I could not. For this reason and a few other experiences in the past, I can not recommend this dealership for service. My strong recommendation is to go to Austin Subaru on Burnet road. They reset the window system and I have had nothing but excellent service there.... More

Cinthia Campos Bought a used car from here my experience was great! Upon arriving at the dealership Jerry the used car sales manager and our sales rep Ben Mitchell g Bought a used car from here my experience was great! Upon arriving at the dealership Jerry the used car sales manager and our sales rep Ben Mitchell gave me a great deal! After having the car for a week I had a minor issue but they took good care of me and had my car back in no time. I'm absolutely happy with my car. More