Subaru of Georgetown

Great service. They never disappoint. Service advisor, Damien Alarcon is great to work with. He is patient and very knowledgeable. They never disappoint. Service advisor, Damien Alarcon is great to work with. He is patient and very knowledgeable. More

George is the reason we continue to own a Subaru and do business at Subaru. George is a kind and knowledgeable service professional. He has always made himself available and goes out of his way to make sur business at Subaru. George is a kind and knowledgeable service professional. He has always made himself available and goes out of his way to make sure we understand all the work that is taking place and why it is being done. The Subaru service section is far and away a better atmosphere than other brands. Everyone has been kind and the coffee bar is a wonderful addition. More

Brought my subaru here when my normal dealership was not able to service my vehicle due to a 'fluid shortage'. Found the process to call get an appointment easy and was able to schedule an appointment qu able to service my vehicle due to a 'fluid shortage'. Found the process to call get an appointment easy and was able to schedule an appointment quickly. Dropped off car in evening for next day service and they took care of my preventative maintenance needs and called to follow up what the multi point inspection showed. (This is exceptional because some places will only send you a video that you may or may not understand what is needed and it really is great customer service to have the ability to talk to your client, answer questions,etc...) Since the car was there they were able to take care of the other repair that day and get me back in my car. More

Just brought my car in for service and while I was waiting, I had a latte at the coffee bar. The Barnstable was very pleasant and she made my wait bearable. Latte was great also. waiting, I had a latte at the coffee bar. The Barnstable was very pleasant and she made my wait bearable. Latte was great also. More

Going to a car dealer is at the bottom of my list of things to enjoy, but my experience with Georgetown Subaru and Joey Lafave was really great! Joey went out of his way to get me the best deal and sta things to enjoy, but my experience with Georgetown Subaru and Joey Lafave was really great! Joey went out of his way to get me the best deal and stayed in touch with me...never pressuring ... to give me the latest rates he could give me. He was patient with my questions and my mind changing! What a nice treat for them to have a coffee/tea bar that you can partake of as you make car decisions! The icing on the cake!! More

The service was excellent, completed with in the time that I was told. The only problem I had is when I retrived the mail from home the was a recall letter that requires me to return to the dealer for a that I was told. The only problem I had is when I retrived the mail from home the was a recall letter that requires me to return to the dealer for a service repair that should have been flagged on the service advisor screen when I checked in. Now I need to make another appointment to have the repairs performed. Not happy. More

Absolutely the best car buying experience ever! Working with Jade was such a positive experience. She listened to my questions and was very responsive. She and Dan walked me through the whole proce Working with Jade was such a positive experience. She listened to my questions and was very responsive. She and Dan walked me through the whole process and acted to meet my needs rather than pushing to sell all the bells and whistles. More

I took my car in for inspection, the first one since I bought it. I went at the right time on the wrong day, but they still allowed me to be seen. I love the new changes, coffee bar and video inspections. bought it. I went at the right time on the wrong day, but they still allowed me to be seen. I love the new changes, coffee bar and video inspections. More

Our sales agent was awesome! ! And made ot very smooth for us including clean8ng out the old vehicle. ! And made ot very smooth for us including clean8ng out the old vehicle. More

The man in finance, Mike tried to make me sign all the paperwork in a rush before I could look over everything. Luckily for me I had family who helped me sign my contract. Now that I have my car I’m havin paperwork in a rush before I could look over everything. Luckily for me I had family who helped me sign my contract. Now that I have my car I’m having issues with my loan. Even though I drove off the lot with all of my papers and documents signed the dealership never actually secured my loan properly. After that issue was resolved it has been hard for me to contact the dealership for anything else concerning my car. I’m still driving around with a soon to be expired license tag and I haven’t heard a word from anyone and no one is calling me back. I had the same issue when it came down to gathering information on my first payment. It just feels like now that they got their deal from me they could care less about me as a customer. More