Subaru of Glendale

I must say I had the best customer service so far in my car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrat car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrated at the lack of selection and of receving help from any sales guy. When we walked into Subaru, John was nice and showed us around. My car-knowing friend, Byron N. suggested I take a look at the Impreza. John walked us over to some of the sedan and hatch. I was quite impressed with the low price and nice interior. John was not pushy and he understood I was there to still decide on a car I wanted. He offered to let us test drive which is unlikely from many dealers if they think you won't make a purchase day of. He kindly unlocked the door so I could sit inside and check out the car. GREAT SERVICE! I cannot state it enough. At the end, I got his business card as I will be planning to refer him to anyone I know looking for a Subaru. Definitely one of the better half of the day. More

I am totally impressed by the service reps at Glendale Subaru! The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Subaru! The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Foresters - and I made an appt to have it checked. I got there a bit late from am freeway traffic but Joanne made feel really at ease right away. She was quick and complete logging me in. Then Ross completed the discussion and paperwork. An hour later, the verdict was in - $1,300+ for parts and labor to replace the big sunroof. I expected the worse case to be $2k so their quote was only a couple hundred dollars more than the getting it done with second hand parts at an upholstery joint. However, $1.3k was something to think about for a car with a $11k bluebook. I told that to Ross and he offered some sound advice and alternatives. Now here's the best part, when I went to settle up, there was no charge for the assessment and the car wash. Yes, carwash!!! It has been a while since I bought a new car from a dealer and after this experience, I wish I can afford to bring all my car repairs to Ross and Joanne! More