As someone who feels that they have been unfairly treated and incriminated, please do not do business with Glendale Subaru. I took my Subaru Forester for the 24k service and while performing the service I was told that the car had an oil leak that needed addressing. I made an appointment for this warranty service during which they replaced one component but still required another component being ordered to fully fix the car. I was then told that it was currently on order, that the car would still operate normally and that I would be contacted when the catch can service part was in for the return service. 2 full months elapsed, and I was never reached out by the dealer to bring the car in for service or that the part was received. During that time, I noticed a significant puddle of engine oil in my garage stop under my vehicle. Initially it was a small puddle, which got alarmingly bigger. When noticed the increase rate of the leak I scheduled the first available service slot which was in the afternoon.
Upon my arrival I requested for my service advisor Ross Hostetler, and I explained to him that I noticed an alarming puddle of oil under the car and that I was never reached out for the follow-up warranty service. Ross immediately took an incriminating and condescending attitude towards me. Letting me know that how did I expect for a service of that magnitude to be completed the same day. I told him that I was patiently waiting for a callback and I did not notice the puddle until then, but when noticed I scheduled the most immediate service. With an aggressive tone he kept instilling guilt on me for bringing in my car late in the day. I told him that if unable to do a same day repair I would leave the car in and give the dealership the proper time with the car to make the necessary repairs during that time as long as I received a loaner to use for my daily duties. He then kept his harassing tone making references that I scheduled service that late with the sole purpose of receiving a loaner vehicle. For the service completion my car was at the dealer for 8 full days until completion. Although this is a single experience and cannot be generalized, the fact that a service manager addresses a customer with that tone and attitude, makes me want to share my opinion so that other people making their Subaru related decision-making steer away from Glendale Subaru.