Subaru of Gwinnett

Great car, great experience Nice, easy, smooth experience. Went in knowing what we wanted. Lance made it an easy deal. Ordered our Outback, received as promised, easy closing. N Nice, easy, smooth experience. Went in knowing what we wanted. Lance made it an easy deal. Ordered our Outback, received as promised, easy closing. No pressure from Lance or Mike the finance manager. Would highly recommend Gwinnett Subaru. We live much closer to Troncalli Subaru, but were treated very rudely by the salesman there. More

Professional & Efficient Elizabeth was the only Subaru dealer in the Atlanta area I could find willing to search for the exact vehicle we were looking to buy and, when nothing Elizabeth was the only Subaru dealer in the Atlanta area I could find willing to search for the exact vehicle we were looking to buy and, when nothing came up, present the opportunity to order the car. Not only did she find a way to get the right car, I believe the price on the car was good as I had manual tracked the average price over a six month period. She was spot on with the factory order forms & process because the car came in two weeks early! Once at the dealership: -She worked to get a better rate on then loan than my bank offered. -They gave me a good price for my trade-in. -They were very straightforward with the option to purchase an extended warranty. I had shopped some third party warranties and there were no surprises. It was a fair price. Elizabeth and the Subaru of Gwinnett team didn't appear to play a shell game with the products. She was always very responsive, competent and professional. I drove away with the car my family wanted and feeling good about the entire deal. More

EASY DEAL!! On April 8th under N5800A I wrote of our first experience w Lance. After the visit, I DID NOT those demanding phone calls asking "Honey, how can we ge On April 8th under N5800A I wrote of our first experience w Lance. After the visit, I DID NOT those demanding phone calls asking "Honey, how can we get you to get this car today", What a relief!! *Instead I received a kind email, making sure we made it home safely. This led into communications to order the Outback that *WE WANTED, not what they had on the lot. Lance went over each item we wanted on the car and *gave prices as we went along so I knew what the car was costing with each amenity. We then got to the partial financing WITHOUT Lance telling me how to SPEND MY MONEY*. I checked w at least 5 other dealerships, Lance was $1,000s less except for one - he put me on hold for minutes and came back with an agreeable and I didn't have to talk to "The Big Guy" (sales mgr) about making this deal work)**. Sale agreement was sent over and car was ordered*..done deal! I used to buy Fleet vehicles and this was easier than when I wasn't even spending my own money!* So, now we are up to 7 STARS and I am sure more are to come. Will keep you posted, but wish this site had a way to go back under same sign in. LOVE THIS DEALERSHIP!!!!!!!! 400 miles round trip, worth every peaceful mile and it's mine for life!! More

Good experience Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance he Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance helped immensely. They beat all offers by dealers in the area. Mike in finance was thorough and informative. The young lady in the parts department did a fine job. More

Lance made it work! A test drive quickly turned into a purchase in no small part because Lance was "real" and professional -- the opposite of the stereotypical car salesp A test drive quickly turned into a purchase in no small part because Lance was "real" and professional -- the opposite of the stereotypical car salesperson. Everything was easy from the test drive, to help deciding which vehicle, to giving us the time we needed. The tone of the dealership is upbeat and customer driven (pun intended!). Once my decision was made Mike walked me through the paperwork of the loan QUICKLY and thoroughly. Lance stood in the rain and oriented me to the finer points of my new Subaru Forester, programmed the bluetooth and sent me on my way. I feel confident in my purchase and in my subsequent relationship with Subaru of Gwinnett for service. Thank you, Lance! I have renewed appreciation for was car sales can be. More

Good Service Buying our new Subaru Forester was a breeze. We thoroughly enjoyed the experience and are very happy with our new car! Thank you so much! Buying our new Subaru Forester was a breeze. We thoroughly enjoyed the experience and are very happy with our new car! Thank you so much! More

Ask for Lance! Lance is great. The best combination of knowledge and patience. I never felt pressured. I never felt like he didn't know or couldn't get the answer. I Lance is great. The best combination of knowledge and patience. I never felt pressured. I never felt like he didn't know or couldn't get the answer. I made multiple test drives, sent multiple emails and then ordered a car that was not on the lot. Everyone I met at Subaru of Gwinnett was great, but Lance was the key. I'm sure the other sales people are great, too, but ask for Lance. Regards, Fred More

Girls have brains! It is so rare for my daughter and I to walk onto a car lot and get any attention at all, even more so to be spoken to in intelligent terms. I once tol It is so rare for my daughter and I to walk onto a car lot and get any attention at all, even more so to be spoken to in intelligent terms. I once told a Ford Dealer that I wanted 4 wheel drive on an Explorer...he asked "What in the world for?" However, at this dealership, Lance opened the hood, showed and explained the efficiency of the engine and other components that cause the Outback to work so efficiently and last longer. He is the first dealership that offered to let us drive one of these wonderful vehicles. It's a long way from home for us in Alabama but it is clearly the best Subaru dealership in the Southeast!!! and we've been to quite a few. Peace in my heart!!!! More

Great Experience Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my fi Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my first time buying a Subaru and it was by far the most pleasant dealership experience that I have ever had. More

Exceptionally Enjoyable This was my second purchase with this Subaru dealership and I can say with certainty that my expectations were exceeded once again. I always enjoy int This was my second purchase with this Subaru dealership and I can say with certainty that my expectations were exceeded once again. I always enjoy interacting with the everyone here, because they are very open and friendly. They are terrific hosts and make certain you are comfortable and feel welcome. It is also great to knowing that they know exactly what they are selling and all the associated information in these regards. All my practical and seemingly obscure questions were answered and the time was taken to be certain that I had made the right choice for my needs and that I was comfortable making said choice. Buying a car can be a troubling event, but that has never been the case with Subaru of Gwinnett. In my car buying experiences, its very rare to interact with a dealership that strives to make the buyer aware of what they are potentially purchasing and of all the choices available. It is also very nice that this is a "one-stop-shop" for all of my automotive needs. They can handle sales, financing, insurance, and automotive servicing. I will continue to get all my maintenance needs completed at the service center and I have always been impressed how the service department has the same charisma and courtesy as the sales. I am a firm believer that people make or break a business and very much enjoy the enthusiasm exhibited every time I stop by Subaru of Gwinnett. Trina was an absolute joy to work with and I would extensively recommend her to anyone looking for a fantastic new vehicle. Without her assistance I would have been much more apprehensive about moving forward with my purchase, but she was able to put my mind at ease with her exceptional people skills and communication. She took the time to make sure I had and understood all the available information. I am super happy with my new car and look forward to my next visit at Subaru of Gwinnett. More