Subaru of Gwinnett

new car purchase / old car trade in Great overall experience. Elizabeth knows her stuff and went out of her way to be expeditious and accommodating. From sales to finance to service th Great overall experience. Elizabeth knows her stuff and went out of her way to be expeditious and accommodating. From sales to finance to service the Gwinnett team is outstanding ... this was my 3rd Subaru purchase and there's no place I trust more with my vehicle. More

Superb Service I located my car at 10P online, and sent a request to test drive. The sales manager, Jennifer Kessler, forwarded my request to the sales associate, El I located my car at 10P online, and sent a request to test drive. The sales manager, Jennifer Kessler, forwarded my request to the sales associate, Elizabeth Puckett, and Elizabeth sent me an email at MIDNIGHT. I was very impressed that the sales team is available at those hours. Dad and I arrived at Gwinnett Subaru even before the doors opened at 9a, and the receptionist took very good care of us, inviting us to wait in a lovely waiting room and offering us coffee and water. Elizabeth not only was professional, but she also was friendly, well-informed about the particular car I wanted, and efficient in her handling of the paperwork. The finance manager, Lance Willhite, had just that day been promoted from the sales team, but he also was so good at his new job that I never would have known it was the first day he performed it. Both Dad and I tell everyone that this was absolutely the most pleasurable experience we ever have had at any car dealership. I could not be happier!!!" More

Sales Review Overall, our experience at your dealership was exceptional, especially in comparison to our previous experiences in purchasing cars at other dealershi Overall, our experience at your dealership was exceptional, especially in comparison to our previous experiences in purchasing cars at other dealerships! Our salesman, Nelson Gibson, was available immediately when we arrived and greeted us with a big smile and welcome -- nice after our long car trip. We quickly took a ride in the 2015 Forester XT that we were interested in purchasing. After we returned to the dealership, Nelson was thoughtful enough to let us talk privately with each other about the car and our decision whether to purchase. We did decide to purchase the car and Nelson quickly arranged everything so that we could take the car that evening (it was already late in the day when we arrived). The entire process took less than 2 hours and we appreciated how professional and knowledgeable Nelson was throughout the experience. Our experience with the finance person, Rob Pruett, was also very professional and we appreciated his assistance as well. We love our car -- thank you!!!!! More

Easy Peasy One of the best car buying experiences ever! I did my homework before shopping at this dealership. When I arrived I had two exact vehicles in mind th One of the best car buying experiences ever! I did my homework before shopping at this dealership. When I arrived I had two exact vehicles in mind that I wanted to test drive. I quickly decided between the two and the rest was a piece of cake. Great price. Fair trade in offer for my vehicle. Start to finish, in and out, in about four hours. My time is valuable and I am a decisive buyer--my salesperson respected that and she was awesome during the whole process. More

Great first time experience My first time buying a car, Gary made everything easy and understandable. Made me feel comfortable and the whole experience was great. Gary explained My first time buying a car, Gary made everything easy and understandable. Made me feel comfortable and the whole experience was great. Gary explained everything clearly so i could understand alll the paper work, which i really appreciated. More

Very efficient, vehicle was in and out in time promised. Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and fre Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and free wifi. And they top it off by giving your car a bath! More

Elizabeth Puckett is a master of customer service Needed a new car after our 10 yr old Lexus needed a transmission. Our son drives a Subaru, so we called Gwinnett Subaru. Elizabeth answered the phone Needed a new car after our 10 yr old Lexus needed a transmission. Our son drives a Subaru, so we called Gwinnett Subaru. Elizabeth answered the phone set up an appointmentment and in less than 24 hours we had our new car. She is customer driven and so knowledgeable about her product. We're Subaru people for life thanks to Elizabeth Puckett. More

Great Sales experience Lance was very patient and answered our myriad of questions. Being an engineer and new father, my wife, daughter, and I took a lot of Lances's time (o Lance was very patient and answered our myriad of questions. Being an engineer and new father, my wife, daughter, and I took a lot of Lances's time (over a day and a half span) to make our decision to buy a new Forester. He new the product well and spoke from experience. Lance was low pressure and gave us our space to talk over details and/or change diapers. Overall it was an enjoyable experience and helped make us feel good about our decision. More

Very interested My sales team was very professional and interested in helping me select the right vehicle. The finance department was also friendly and professional. My sales team was very professional and interested in helping me select the right vehicle. The finance department was also friendly and professional. I would recommend the dealership. More

Great service department The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they w The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they was no ouch to look at new cars More