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3,120 Reviews of Subaru of Gwinnett - Service Center
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January 24, 2017
Service Very Nice! On time, cheerful service, well explained and efficient. It was a peaceful place to work while service was performed on my car. Thanks! Very Nice! On time, cheerful service, well explained and efficient. It was a peaceful place to work while service was performed on my car. Thanks! More
by Cejames3
Employees Worked With
Kyle Formell, Jill Thurston
January 24, 2017
First maintenance checkup. When I arrived at the service entrance, a man with a nice smile motioned me to drive my car in. Another man came to me to do a walk around the car to When I arrived at the service entrance, a man with a nice smile motioned me to drive my car in. Another man came to me to do a walk around the car to do a paint check after which I was introduced to the man who would oversee my case. He explained what was going to be done and the time it would take. I was told it would take between an hour and an hour and a half. The crew finished working on my car after 75 minutes which included a car wash. The service and attitudes of staff were very good. More
by cmj
Employees Worked With
Do not remember names.
January 18, 2017
Excellent This was my first visit to this dealership for service, I will be back - - all the employees I encountered were very friendly and the waiting areas we This was my first visit to this dealership for service, I will be back - - all the employees I encountered were very friendly and the waiting areas were well stocked & clean - - my one recommendation, bring your own oil or insist you only be charged for what your car holds - my 2016 Outback with 2.5 engine takes 5.1 quarts yet I was charged for a full 6 quarts - this may not seem like much on an individual basis (about $7 at Subaru oil retail prices) but think of it in terms of 100s of vehicles and that Subaru likely purchases their oil for well under the $7.69 per quart shown on my receipt - besides, I find it inexcusable that, in todays computer age, the Subaru computers cannot do the math of what to charge for 5.1 quarts - - I find this practice of charging for product _not_ received unconscionable More
by review4you
Employees Worked With
Kyle Formella
January 02, 2017
Service department has become a joke We brought our 2012 TriBeCa for an oil change, alignment, and headlights changed. They managed not to complete half the work when they brought car up. We brought our 2012 TriBeCa for an oil change, alignment, and headlights changed. They managed not to complete half the work when they brought car up. The non- Subaru greeters drive the cars as if they were valets. I observed one individual throw a customer's outback into reverse while it was still moving forward while sitting in the waiting are. Kyke, the service consultant obviously didn't know Subaru's recommendation for oil in our vehicle and presumed we didn't either. Because of the third party greeters and the lack of ability of the consultants to effectively communicate the work needed to their techs, I won't return here. More
by Ed F.
Employees Worked With
Kyle
December 31, 2016
This was my first visit since car purchase This was the first time I took my car for service since I purchased my Subaru Forrester, I was extremely pleased, as always the staff was very helpful This was the first time I took my car for service since I purchased my Subaru Forrester, I was extremely pleased, as always the staff was very helpful and courteous, the wait time for the service was great. More
by dilia17
Employees Worked With
Alyssa Elery, Matthew Walsingham
December 29, 2016
Preventive service. It was a very smooth and pleasant visit. I have always been pleased to do business with Subaru of Gwinnett. I have always stuck with them for service It was a very smooth and pleasant visit. I have always been pleased to do business with Subaru of Gwinnett. I have always stuck with them for service and will continue to. More
by Damnpasswords
Employees Worked With
Alyssa Elery
December 17, 2016
Fast and courteous Everything was fast and the folks were very courteous, the new waiting area is outstanding and makes waiting much more tolerable. The minimum wordage Everything was fast and the folks were very courteous, the new waiting area is outstanding and makes waiting much more tolerable. The minimum wordage in this section is a tad weird More
by Cliff
Employees Worked With
Unknown
November 18, 2016
Excellent customer service Mr. ISi great job! Customer service outstanding . Dealer looks nice and welcome . Service area is organized, clean and service employees are warm and Mr. ISi great job! Customer service outstanding . Dealer looks nice and welcome . Service area is organized, clean and service employees are warm and professional. Like the waiting room and offers snak bar with cold and warm drink. Play room for little ones is a plus! More
by Lily09
Employees Worked With
Isi
October 27, 2016
Exceptional As I drove up I was met promptly and cheerfully - the advisor knew my name and took care of me quickly and professionally. The service was done on As I drove up I was met promptly and cheerfully - the advisor knew my name and took care of me quickly and professionally. The service was done on time and my car runs like it should. More
by Pat
Employees Worked With
Kyle
October 20, 2016
Service, Served Flawlessly Third service for the 2016 Outback was handled with the highest levels of courtesy and professionalism. Dealership "esprit" makes the experience plea Third service for the 2016 Outback was handled with the highest levels of courtesy and professionalism. Dealership "esprit" makes the experience pleasant, consistently. Well done all! More
by Jolter D
Employees Worked With
Esa in Service. Genuine Gentleman! Upbeat attitude speaks well of your dealership.
